Shyam Sasisekaran

Operations Associate

Chennai, Tamil Nadu, India15 yrs 1 mo experience

Highly Stable

Key Highlights

Proven track record in driving SaaS growth.
Expert in customer success and consultative selling.
Strong leadership in managing high-performance teams.

Stackforce AI infers this person is a SaaS Customer Success Leader with expertise in sales strategy and team management.

Contact

Skills

Core Skills

Customer SuccessLeadershipSales StrategyProgram ManagementAccount ManagementSales Management

Other Skills

Customer EngagementExecutive-level CommunicationSolution SellingRequest for Quotation (RFQ)Optimizing PerformanceAdobe Creative CloudConflict ResolutionStrategy AlignmentEnablementSales ConsultingERP SalesDemosTime ManagementRelationship DevelopmentPerformance Motivation

About

A high-impact sales strategist in consultative selling, cloud, SAAS, new/existing business, customer success, and leadership. Driven by success and committed to staying at the forefront of my industry.

Experience

15 yrs 1 mo

Total Experience

6 yrs 5 mos

Average Tenure

2 yrs 3 mos

Current Experience

Adobe

Manager - Customer Success & Outbound Account Management

Mar 2024 – Present · 2 yrs 2 mos · Remote

At Adobe, leading a team of CSAMs driving growth for Expansion and customer success. Strategic digital initiatives for the Creative and Document Cloud business.

Customer EngagementExecutive-level CommunicationCustomer SuccessLeadership

Freshworks

2 roles

Manager - Mid Market Customer Success & Expansion APMEA

Jan 2023 – Feb 2024 · 1 yr 1 mo · On-site

Manage the APMEA region's Revenue & Retention
Manage high-performance sales and CS teams
Handle commercial negotiations and RFPs
New business growth with strong conversion rates
Ensure targeted expansion and churn control
Collaborate with the cross-functional teams

Customer SuccessSolution SellingSales Strategy

Lead - Customer Success & Program (FreshTeam/FreshService) India & APAC

Feb 2021 – Dec 2022 · 1 yr 10 mos · On-site

Responsible for generating new revenue and executing growth Strategies for the India+MEA+ANZ markets.
Lead and motivate sales and pre-sales team members to achieve their targets and team targets.
Plan and implement growth strategy for assigned regions.

Solution SellingCustomer EngagementCustomer SuccessSales Strategy

Info edge india ltd

3 roles

Zonal Manager - iimjobs.com Hirist.com India-South

Jan 2020 – Feb 2021 · 1 yr 1 mo

Responsible for revenue, scaling teams and business performance
Ensure product adoption in the TAM. Manage and drive a high performance GTM team
Drive product use cases, engagement and customer advocacy
Engage with product, i2p teams to keep customers up to speed on product roadmaps
Hold QBRs and EBRs with influencers and C level executives on solution consulting
Create-Land and expand Strategies part of program management along with cross functional team leads ensuring alignment, support and synchronization for delivering customer advocacy.

Customer SuccessSolution SellingProgram Management

Branch Manager - Enterprise & Key Accounts Naukri.com, Info Edge India Ltd.

Promoted

Apr 2013 – Dec 2019 · 6 yrs 8 mos

Managed an account book of 500+ top enterprise and global capacity accounts.
Manage and drive a high-performance sales team.
Drive effective reviews and sales forecast meetings
Develop and execute strategic account plans for growth and expansion
Responsible for all account management functions, securing renewals, upsell and cross sell
Manage and drive team productivity. Build, coach, mentor and guide a team of Account Managers
Drive client meetings, track deliverables, resolve service issues and hold QBRs with influencers and decision makers

Solution SellingCustomer EngagementAccount ManagementSales Strategy

Business Manager - Sales & Account Management @ Naukri.com, Info Edge India Ltd.

Jan 2011 – Mar 2013 · 2 yrs 2 mos

Prospecting and selling HR tech solutions to new customers from the TAM
Hybrid Job role of sales, solution consulting and customer success
Individual contributor with a pattern of consistent quarterly target achievements
Build and maintain strong relationships with customers, and be the trusted advisor

Solution SellingCustomer EngagementSales ManagementCustomer Success