Feb 2024 – Apr 2024 · 2 mos · Bengaluru, Karnataka, India · On-site

Nov 2021 – Apr 2023 · 1 yr 5 mos · Bangalore Urban, Karnataka, India · On-site

• ● Planned and designed the process of warehouse payments and proactively monitoring its progress status by backlog refinement, sprint planning, deep-dives, program reviews and retrospectives.
• ● Streamlining third party financial contributions on warehouses and communications with Finance, field and operations teams to reduce invoice generation to payout delay.
• ● Collaborated with Product Teams to develop lightweight software application for invoice management. Helped vendors across warehouses to adopt technology changes for invoice submissions

Apr 2021 – Nov 2021 · 7 mos

• ● Working closely with restaurant partners to build and grow, both, their dine in as well as online ordering business through data discernment and use of our competitive suite of products.
• ● Redesigned business flow for different business units helping them establish goals with Ad products and help them achieve in the most cost effective manner.
• ● Identifying and solving for gaps to maximise order share with the means of detailed in-app inventory and funnel analysis.
• ● Digital Advertising Sales - Sold advertising space to clients so they can promote their business and its offerings resulting in business growth.

Feb 2020 – Apr 2021 · 1 yr 2 mos

• · Handling the online ordering segment for partner accounts across South Region covering relationship management, account management,devising plans for growing business for partners and handling esca- lations
• · Advertisement Sales- Advising partner restaurants to opt for advertisements based on strategies ranging from preferable timeslots, dedicated items based on time of the day, combo meals to boost the business revenue
• · Z Market - Managing grocery stores and building the menu to make it more lucrative for the customers
• · Hyperpure - Onboarding partners in the Hyperpure segment to acquire groceries from Zomato ware-
• houses and providing suggestions on inventory setup
• · Driving the reduction of escalations across South Regional Team

Feb 2019 – Feb 2020 · 1 yr

• Building an in-depth understanding of the food industry in the city, ranging from take-away joints to fine-dining outlets.
• Managing critical client accounts which have higher degree of complexity in terms of client servicing.
• Managing end-to-end client relationship including pitching, negotiation, contracting, campaign activations, result tracking and troubleshooting.
• Analyze and use data to create performance reports that effectively communicate value for partners.
• Ensure high degree of responsiveness and ownership to minimize escalations and denial of service cases for the portfolio of restaurant partners.

Dec 2018 – Jan 2019 · 1 mo

• Driving the penetration of online food ordering business in the untapped regions of the city.
• Following lead points to ascertain target restaurant partners.
• Strategizing to on-board restaurant partners through client interaction, pitching and negotiation.

Jun 2018 – Aug 2018 · 2 mos · Kolkata Area, India

• During my brief tenure as an intern, I have worked on "Best in Town" project of Toyota.
• "Best in Town" project is a survey which is carried out to understand and analyze how a shopping experience can be created from a showroom experience for customers of the dealership.
• The survey was planned to know the problems that the customers are facing in the showroom or to know the likings of the customer when they enter the showroom.
• Working on this project has given me the exposure to several customer interactions and understand the requirements of the customer and the liking patterns. Apart from that, the survey has also helped me identify potential buyers and prospective customers for aggressive marketing.