Subodh Srivastava — Associate Consultant

🚀 10+ years of cross-functional experience in MarTech, Digital Marketing, Social Media Strategy, and CX Transformation 🧠 Currently working as a Senior Managed Services Consultant at Accenture, enabling global brands to harness the full potential of Sprinklr’s Unified-CXM platform 🔹 Proven expertise in driving value from Sprinklr's Unified-CXM platform, with deep proficiency across: Social Listening, Care Automation, and Digital Engagement Platform configuration, reporting, campaign monitoring, and workflow optimization Custom dashboards, macros, case management rules, and CRM integrations (e.g., Microsoft D365) 🔹 Successfully led implementation and optimization programs for Fortune 500 clients, including Microsoft, Adobe, LG Electronics, Lenovo, Mercedes-Benz, and Nike 🔹 Skilled in conducting platform audits, gap analyses, and delivering tailored solutions aligned with business goals and industry best practices 🔹 Trusted advisor for internal stakeholders and client leadership teams—delivering strategic insights, onboarding frameworks, and platform governance 🔹 Strong cross-functional collaboration with Product, Engineering, and Support teams to resolve complex challenges and drive platform adoption 🔹 Passionate about enabling AI-driven customer journeys, improving sentiment visibility, and accelerating time-to-resolution across digital channels

Stackforce AI infers this person is a MarTech expert with a strong focus on customer experience and digital engagement.

Location: Noida, Uttar Pradesh, India

Experience: 14 yrs 11 mos

Skills

Sprinklr
Customer Experience (cx)
Client Success
Project Management
Social Media Strategy
Digital Transformation
Digital Marketing

Career Highlights

Over 10 years of experience in MarTech and Digital Marketing.
Expert in Sprinklr's Unified-CXM platform for Fortune 500 clients.
Proven track record in driving customer experience transformation.

Work Experience

Accenture

Analytics Advisory Specialist (4 yrs 11 mos)

Senior Analytics Consultant (2 yrs 4 mos)

Lenovo

Social Listening & Insight Analyst (6 mos)

CloudSocial Technologies Pte Ltd

Senior Manager Customer Insights (11 mos)

UnidoLabs Technologies LLP

Senior Social Media Analyst (8 mos)

Sprinklr

Social Media Community Manager (2 yrs 11 mos)

Infosys

Senior Process Executive (2 yrs 11 mos)

National Entrepreneurship Network

E-leader (2 yrs 8 mos)

Education

BBM at V.L.B Janakiammal College Of Arts and Science

12th at Army Public School (APS)

Subodh Srivastava

Associate Consultant

Noida, Uttar Pradesh, India14 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 10 years of experience in MarTech and Digital Marketing.
Expert in Sprinklr's Unified-CXM platform for Fortune 500 clients.
Proven track record in driving customer experience transformation.

Stackforce AI infers this person is a MarTech expert with a strong focus on customer experience and digital engagement.

Contact

subodh2056@gmail.com LinkedIn

Skills

Core Skills

SprinklrCustomer Experience (cx)Client SuccessProject ManagementSocial Media StrategyDigital TransformationDigital Marketing

Other Skills

AI AgentsAI for MarketingAdvertisingAgile Project ManagementAnalysisAnalyticsArtificial Intelligence (AI)BenchmarkingBloggingBrand CampaignsBusiness AnalysisBusiness DevelopmentBusiness StrategyCRMCRM Integrations

About

Experience

14 yrs 11 mos

Total Experience

2 yrs 6 mos

Average Tenure

4 yrs 11 mos

Current Experience

Accenture

2 roles

Analytics Advisory Specialist

Promoted

Jul 2021 – Present · 4 yrs 11 mos

Leading end-to-end CXM delivery and platform optimization for global enterprise clients across utilities, technology, FMCG, retail, and public sector verticals, leveraging Sprinklr’s Unified-CXM platform.
Key Project Highlights & Responsibilities:
Delivered Sprinklr implementations across 10+ enterprise accounts, including Fortune 500 brands such as LG, Microsoft, Adobe, Lenovo, and Mercedes-Benz
Built and optimized 50+ listening topics for brand and competitor monitoring, issue tracking, and real-time sentiment analysis
Configured Sprinklr Care workflows including case automation, rule-based routing, macros, queues, and custom dashboards
Enabled integration with Microsoft Dynamics 365 and Power BI to centralize engagement, reporting, and CRM workflows
Conducted platform health audits and gap analyses to provide tailored recommendations aligned with business goals
Collaborated with Sprinklr Product, Support, and Engineering teams to troubleshoot complex platform issues and ensure client satisfaction
Led training and enablement workshops to upskill internal teams and client stakeholders on Sprinklr best practices
Contributed to 30–40% reduction in resolution time for customer service cases through smart automation and optimized workflows
Provided strategic advisory on social media governance, campaign monitoring, and crisis management frameworks

SprinklrSocial ListeningCare AutomationDigital EngagementPlatform ConfigurationReporting+5

Senior Analytics Consultant

Jul 2021 – Nov 2023 · 2 yrs 4 mos

✨ Client Success: Managing and optimizing the configuration of onboarded Sprinklr clients to guarantee their ongoing triumph with the platform.
✅ Platform Enhancement: Identifying platform gaps and optimization opportunities, then crafting and implementing tailor-made solutions to meet client expectations.
📊 Adaptability: Adapting the platform to evolving business needs, ensuring it remains relevant in dynamic environments.
📈 Project Management: Creating and managing detailed project plans to monitor and track progress, ensuring project success.
🤝 Client Relationships: Cultivating strong client relationships to ensure they derive maximum value from the platform.
🚀 Training and Enablement: Conducting comprehensive platform training to keep all client users up-to-date on best practices, functionality, and new feature enhancements.
📡 Software Deployment: Providing oversight on software deployment, aligning it with current architecture and future client needs and business requirements.
Skills -
🔧 Managed Services
📊 Data Visualization
📋 System Requirements
🗣️ Communication
🤝 Stakeholder Management
📈 Business Analysis
📊 System Configuration

Managed ServicesData VisualizationSystem RequirementsCommunicationStakeholder ManagementBusiness Analysis+3

Lenovo

Social Listening & Insight Analyst

Nov 2020 – May 2021 · 6 mos · India

Supported Lenovo’s global social and marketing teams in deploying Sprinklr for enterprise-level listening, engagement, and analytics.
Delivered cross-functional social listening use cases for product, marketing, and customer care teams across markets
Led platform configuration audits and implemented listening frameworks for global brand monitoring and competitor benchmarking
Collaborated with Sprinklr support teams to resolve platform limitations and enhance research cloud use cases
Trained Lenovo stakeholders on platform best practices, taxonomy structures, and performance insights
Enabled improved listening adoption across regions, increasing proactive issue identification and campaign effectiveness

Social ListeningEngagementAnalyticsPlatform Configuration AuditsSocial Media StrategyCustomer Experience (CX)

Cloudsocial technologies pte ltd

Senior Manager Customer Insights

Nov 2019 – Oct 2020 · 11 mos · Noida, Uttar Pradesh

Led customer insights and digital strategy functions for B2B and B2C clients using custom-built social listening solutions.
Built and managed social audience profiles and behavior analytics to shape digital strategies
Delivered high-quality sentiment reports, escalation frameworks, and CX journey maps for enterprise clients
Oversaw end-to-end project delivery including requirement gathering (BRD, PRD, CRD) and UAT coordination
Created and validated features for product enhancements by mapping real user needs with business priorities
Led internal team development and knowledge training to handle complex CX escalations across regions

Customer InsightsDigital StrategySocial Listening SolutionsCustomer Experience (CX)Digital Transformation

Unidolabs technologies llp

Senior Social Media Analyst

Apr 2019 – Dec 2019 · 8 mos · Bengaluru Area, India

Owned listening and insights delivery across diverse industries including automotive, alcohol, banking, and technology.
Configured and analyzed Sprinklr listening and benchmarking modules to deliver competitive and category insights
Delivered deep-dive reports on consumer behavior, campaign performance, and crisis alerts for major clients
Translated raw data into actionable recommendations for product, marketing, and PR teams
Improved client decision-making through monthly executive reporting and live issue alerts
Specialized in buzz analysis, brand perception tracking, and message reach analytics

Social ListeningBenchmarkingConsumer Behavior AnalysisSocial Media Strategy

Sprinklr

Social Media Community Manager

Jul 2015 – Jun 2018 · 2 yrs 11 mos · Bengaluru Area, India

Managed high-volume engagement across digital channels for Sprinklr’s clients using Social Core, Care, and Engagement modules.
Monitored and routed community conversations via case escalation workflows
Executed brand campaigns, event monitoring, and proactive community engagement strategies
Delivered real-time reports and insights to improve brand visibility and responsiveness
Helped brands scale their presence on emerging channels and deploy agile engagement strategies

Community ManagementEngagement StrategiesBrand CampaignsSocial Media Strategy

Infosys

Senior Process Executive

Jul 2012 – Jun 2015 · 2 yrs 11 mos · Bengaluru Area, India

Optimized digital ads and search listings to enhance click-through rates (CTR) and ad quality scores
Conducted SEO/SEM audits, campaign performance reviews, and keyword strategy for Microsoft Bing advertisers
Received multiple performance awards for accuracy and campaign effectiveness

SEOSEMDigital Ads OptimizationDigital Marketing