Sep 2018 – Sep 2023 · 5 yrs · Greater Atlanta Area

Dec 2016 – Jun 2017 · 6 mos · Greater Atlanta Area

Nov 2015 – Jun 2016 · 7 mos · Greater Atlanta Area · On-site

Jun 2013 – Feb 2015 · 1 yr 8 mos · Roswell, GA

• Lead the deployment of global capability initiatives and develop region-specific marketing effectiveness programs.
• Drive leading edge marketing performance and capability ROI tools to enable measurement of capability initiatives in the region.
• Lead marketing talent recruiting and onboarding
• Develop benchmarks for marketing effectiveness
• Support change management strategies

May 2011 – Jun 2013 · 2 yrs 1 mo · Roswell, GA

• Lead the development, introduction, and evaluation of team and individual capability development systems for the KCP North American Sales team
• Design and implement field-based training programs including major KCP platforms
• Identify capability gaps and develop learning strategies to address gaps for the NA sales team
• Develop evaluation tools to track success.
• Certified facilitator - Professional Selling Skills

May 2010 – May 2011 · 1 yr

• Designed and Developed instructor led Training for the Federal acquisition Institute in the area of Project Management
• Created entry-level, Mid-level and senior level courses for government clients
• Analyzed information maps to clarify and establish instructional goals
• Created learning assessment tools

Feb 2009 – Apr 2010 · 1 yr 2 mos

• Designed and Developed training materials for all Operations related training.
• Training included technical as well as soft skills training and used blended learning platforms.
• Created over 50 learning modules including Facilitator and Participant Guides for all call center systems and processes.
• Designed and facilitated the Vendor Trainer certification process. 8 Trainers certified at various US and Canada based locations.
• Worked closely with clients to ensure QA standards as per client specifications.
• Managed all aspects of training - needs analysis, content and program design, training environment & delivery methods.
• Built and managed detailed work plans to deliver training strategies, with clear milestones and deliverables.
• Developed and deployed evaluation procedures to assess effectiveness of training programs and processes.

Jan 2007 – Aug 2008 · 1 yr 7 mos

• Led the Instruction Design team at the Corporate Headquarters. Managed a diverse team of instructional designers and facilitated the design of over 50 training courses that were implemented in Atlanta as well as overseas location. Curriculum included self paced, instructor led as well as e-learning courses.
• Conceived and designed the New Hire Orientation (one week) as well as the new hire curriculum (4 weeks including nesting) that involved the use of a variety of educational tools, including creating an in-house training video. Actual training time reduced from 7 weeks – 4 weeks.
• Conducted needs analysis with business partners and sponsors to identify performance gaps and design appropriate training courses to bridge this gap. More than 50 training courses were designed by the team in 2007 – 2008. Training included soft skills, technical training as well as behavior analytics.
• Directed the instructional design team in creating appropriate training deliverables including facilitator and participant training materials for e-learning as well as classroom based training.
• Facilitated Train the Trainer sessions to ensure quality and consistency.
• Liaised with overseas vendors to ensure seamless training delivery in keeping with the company’s training and ID standards. Training on web based systems to overseas locations increased by more than 50 % in 2007 - 2008
• Developed and trained instructional design certification course for overseas and local instructional designers and trainers. Course included design and delivery of classroom sessions as well as evaluating training design developed by trainees. 25 trainers / Instructional designers certified.
• Designed business plan components and key learning strategy for the company’s Corporate University.
• Partnered with key internal and external stakeholders, project sponsors, vendors, solutions management and business interface teams to provide a comprehensive learning strategy.

Jul 2005 – Jan 2007 · 1 yr 6 mos

•  Designed instruction modules for the EXPO Learning group at the Home Depot SSC. The courses included self-paced, Instructor led courses as well as quick learning modules and continuous learning training courses for associates and managers.
•  Designed and created New Hire “Surestart” training for store associates.
•  Partnered with SMEs and Sponsors to analyze information and conducted needs analysis and collected training data from Subject Matter Experts.
•  Designed evaluation tools to measure training effectiveness.

Jun 2004 – Dec 2004 · 6 mos

• Taught HR and Strategic Management courses.

Dec 2003 – Mar 2004 · 3 mos

• Assisted Senior HR faculty in data collection and analysis for Action Learning projects. Data for more than 60 reflection papers tabulated and analyzed using the QSR- N software for qualitative research.

Aug 2003 – Nov 2003 · 3 mos

•  Designed instruction modules for 4 new campaigns of Nextel, which included training needs analysis and developing classroom based as well as web based training materials.
•  The Instruction design was successfully implemented at the orientation training for new sales representatives in 2003 – 2004.

Jun 1991 – Nov 2000 · 9 yrs 5 mos

•  Designed and conducted employee attitude survey and formulated interventions to reduce the areas of dissatisfaction.
•  Managed career growth and development of over 3000 employees in the central Marketing Organization.
•  Assessed manpower requirements for more than 40 locations and formulated strategies for optimization of manpower.
•  Implemented employee performance appraisal systems for all executives of the marketing organization.
•  Designed instructional systems for new employee orientation of marketing executives.
•  Devised succession-planning procedures in key areas of the organization.
•  Managed an integrated employee database, which used inputs from over 40 locations.