Dec 2024 – Jan 2025 · 1 mo

• At Recoup Health, my role is to lead business operations and people strategy, ensuring the organization’s expansion and innovation efforts align with the healthcare sector’s evolving demands. The primary responsibility lies in developing efficient systems that can scale with growth, optimizing operational processes to maintain adaptability, and ensuring business objectives are met.
• In this capacity, the role involves overseeing the implementation of technology-driven solutions that enhance workflow and productivity. The aim is to drive operational improvements by streamlining processes and enabling the organization to meet both immediate business needs and long-term strategic goals.
• On the People front, there’s an emphasis on designing strategies that support talent management in line with business growth. By nurturing a culture that promotes collaboration and innovation, the goal is to ensure that teams are not just meeting performance targets but also actively contributing to Recoup’s transformative mission in healthcare.
• This combined approach of business strategy and people leadership ensures that Recoup Health is well-positioned to achieve sustained success, both in terms of operational efficiency and patient care.

Apr 2020 – Jun 2023 · 3 yrs 2 mos

• At Zendrive, I led the Global HR function, advancing from Director of People & Culture to Vice President during a period of significant transformation. In response to the COVID-19 pandemic, I implemented interventions to safeguard employee well-being, maintain morale, and ensure safety, keeping our global teams aligned with strategic goals despite uncertainty.
• My leadership centered on driving the human capital strategy, enhancing employee development, and fostering a cohesive culture across dispersed teams. By closely collaborating with the CEO, I integrated our people strategy with business objectives, enabling the organization to stay agile and resilient during rapid change.
• I played a crucial role in facilitating the company’s strategic pivot, transitioning from one core business focus to another. As an integral part of the leadership team, I contributed to managing this shift, ensuring our workforce remained engaged and aligned with the new direction.
• My role also envisages the development of strategies aimed at addressing complex business challenges, talent and culture. It includes driving functional maturation in hiring, engagement, learning and career progression initiatives to achieve enterprise objectives. By engaging with fellow executives, I am helping create an agenda that will fire the imagination of every employee and make the workplace vibrant, innovative and joyous.

Apr 2017 – Apr 2020 · 3 yrs

• Leading people agendas for the world’s #1 Meeting Automation Platform right from setting up and scaling the HR function’s operational and strategic framework to creating a smarter workforce by encouraging and supporting non-status quo thinking.
• As part of the Leadership team, involved in liaising and coordinating with global leaders/business heads on integration and alignment of the overall HR strategic blueprint with the organizational vision and goals.
• Invested in building an employee-centric and transparent organization culture, critical for influencing positive and rewarding behaviour from the employees, including the senior leadership teams.
• Designed and implemented a meticulous OD plan for enabling the company to better respond and adapt to industry/market changes and technological advances.
• Contributed towards the company’s growth vision by ideating and implementing multiple employee-success interventions. Created the Success Roadmap for all employees right from talent acquisition to capability building, and inculcation of L&D as a cultural pillar.
• Consistently increased the Employee Engagement Index, Retention Ratio, and Employee Capability Index y-o-y.

May 2013 – Mar 2017 · 3 yrs 10 mos

• An exciting and stimulating experience, which provided opportunities to contribute as an ‘intrapreneur’, evolve and adopt HR strategies integrating the organizational culture, employees, and systems. Progressed rapidly, adding mandates and scope every few years, from Senior Manager – HR to Director – HR within the span of 2+ years.
• Established, scaled up and headed the HR function which included defining a roadmap for creating unique competitive advantage by leveraging the organisation’s human capital to address business challenges and achieve desired business objectives.
• Revised and strengthened the recruitment function, initiated the concept of performance management system, brought in parity to the compensation model, automated processes, and inculcated a work-culture based on meritocracy.
• Augmented the people skills and competencies by spearheading and driving the L&D function. Initiated the ‘Leadership Academy’ program focusing on career development & competency building.
• As additional responsibility, set up an onsite BU at Hyderabad for Google within the defined timelines, budget, and stakeholder expectations.

Jul 2005 – May 2013 · 7 yrs 10 mos · Bangalore

• Supported 3 BUs by demonstrating HR leadership and management with focus on value-adding activities to support the execution of the business strategy and objectives.
• Re-engineered the performance management system, plugged in performance and skill gaps, implemented succession planning as a necessary initiative, and fostered L&D programs and interventions for accelerated development of leaders and other personnel.
• Developed HR analytics as an insightful tool for assisting leadership in informed decision making. Restructured the compensation framework in terms of market competition, and cost effectiveness.
• Achieved ‘green’ status in terms of employee satisfaction for 3 consecutive years.

Jan 2005 – Jan 2005 · 0 mo

• A start-of-the career role which involved sourcing and recruitment activities across management levels for the ITES and non-ITES segments. Engaged in headhunting, business development, client coordination, marketing and promotional measures, and more.