Surabhi Kushwaha

Operations Associate

Delhi, India4 yrs 3 mos experience

Highly Stable

Key Highlights

Expert in customer experience and HR management.
Proven track record in recruitment and talent acquisition.
Strong leadership skills demonstrated through team management.

Stackforce AI infers this person is a Customer Experience and HR Management professional with a focus on recruitment and employee engagement.

Contact

Skills

Core Skills

Customer ExperienceCustomer ServiceQuality ControlIntellectual PropertyLeadership DevelopmentTeam LeadershipHuman ResourcesRecruitingHr ManagementTalent AcquisitionSales ManagementMarketing

Other Skills

Customer Relationship Management (CRM)Customer CommunicationCustomer EngagementCustomer RetentionCustomer SatisfactionCustomer SupportCustomer InsightProofreadingClient RelationsInternational Intellectual PropertyWIPOEscalations ManagementTeam BuildingManagementLeadership

About

I’m passionate about understanding people and creating workplaces where they can thrive. Currently working as a Subject Matter Expert at Zomato, I bring empathy, communication, and problem-solving together to enhance both customer and employee experiences.

Experience

4 yrs 3 mos

Total Experience

1 yr 6 mos

Average Tenure

Current Experience

Zomato

Associate

Jan 2025 – Jan 2026 · 1 yr · India · On-site

Handled end-to-end customer interactions with a focus on service quality, communication, and issue resolution, ensuring 100% adherence to company standards. Collaborated across teams to improve workflow efficiency and customer satisfaction metrics. Developed strong people management, conflict resolution, and performance coordination skills in a dynamic, fast-paced environment.

Customer Relationship Management (CRM)Customer CommunicationCustomer EngagementCustomer RetentionCustomer SatisfactionCustomer Service+3

Clairvolex

Process Associate

Jun 2024 – Dec 2024 · 6 mos · Gurugram, Haryana, India · On-site

Cleared internal certification for end-to-end patent process management and conducted proofreading and verification of U.S. patent documents with 100% compliance and over 98% accuracy. Collaborated with analysts to streamline workflows, improving turnaround time and overall efficiency. Developed strong analytical, documentation, and quality assurance skills while working in a high-compliance environment.

ProofreadingClient RelationsInternational Intellectual PropertyQuality ControlWIPOIntellectual Property+1

Britannia industries limited

Human Resources Associate

Jun 2023 – Aug 2023 · 2 mos · Mumbai, Maharashtra, India · On-site

Managed recruitment operations across Mumbai West and Mumbai Central, overseeing the screening of 500+ candidates and successful onboarding of 100+ hires. Coordinated interviews, managed candidate pipelines, and supported HR teams in implementing HR policies and quality standards. Collaborated with cross-functional teams to address escalations and ensure a smooth hiring experience. Strengthened expertise in recruitment strategy, HR operations, and stakeholder communication.

InterviewingHR ConsultingContract NegotiationRecruitingPublic RelationsHR Strategy+1

Learnx

Human Resources Associate

May 2023 – Jul 2023 · 2 mos · Gurugram, Haryana, India · On-site

Managed end-to-end hiring and recruitment activities, sourcing and screening 50+ candidates across multiple departments. Coordinated 10–15 interviews weekly, ensuring smooth communication between applicants and hiring managers. Maintained detailed recruitment records that improved hiring efficiency and reduced follow-up delays by 20%. Strengthened skills in talent acquisition, coordination, and candidate engagement.

Interpersonal CommunicationCustomer EngagementHuman Resources (HR)HR ManagementTeam ManagementTalent Acquisition

Goodspace

Sales And Marketing Intern

Sep 2022 – Nov 2022 · 2 mos · Delhi, India · Remote

Contributed to lead generation and client outreach initiatives to support sales growth. Conducted market research, identified potential clients, and assisted in promoting the company’s services across digital channels. Strengthened skills in sales communication, negotiation, and customer relationship management.

MarketingsalesSales OperationsCustomer EngagementDigital MarketingOffline Marketing+6

Christ university, delhi ncr

2 roles

Co-leader of Maithri

Aug 2022 – Sep 2024 · 2 yrs 1 mo · On-site

Leadership DevelopmentTeam BuildingCustomer EngagementManagementTeam LeadershipQuality Control+2

Creative committee leader

Sep 2021 – Sep 2024 · 3 yrs · On-site

Leadership DevelopmentCreative ArtsManagementHuman Resources (HR)CommunicationTeam Leadership+4

Ifortis worldwide

Human Resourse Associate

May 2022 – Jul 2022 · 2 mos · Delhi, India · Remote

Supported end-to-end recruitment processes, including sourcing, screening, and shortlisting candidates for multiple roles. Assisted in database management and coordination with hiring teams to ensure efficient and timely recruitment. Developed a strong foundation in recruitment operations, communication, and candidate relationship management.

Customer EngagementPublic RelationsHuman Resources (HR)Human Resource PlanningRecruitingHR Management