Mar 2021 – Dec 2022 · 1 yr 9 mos · Bengaluru, Karnataka, India · Remote

• Developed and handled the CRM Ecosystem for British Telecom, Including User Onboarding and Request Ticketing Features as a Software Developer (Backend).
• Delivered Multiple APIS, Including Appointment, Ordering, and Qualification API Endpoints for the British Telecom CRM Ecosystem, resulting in Effective Data Transfers and Timely Deployment of the Projects.
• Composed and Maintained Technical Product Documentation, including PRDS and API Docs for 3+ Projects.
• Collaborated with Cross-functional teams (Product Managers, Developers, Testers, Stakeholders, UX/UI Developers, Clients, and Data Analysts) to ensure smooth deployments for Clients’ Projects, including British Telecom Website and SaaS Solutions.
• Prioritised Product Features, including Story Creation, Point Estimation, and Confidence Voting, within an Agile framework via JIRA Ticketing System, leading to decreased errors and efficient SLDC.
• Conducted Regular QA for pre- and post-launch of All Features by Addressing All Possible Test and Use Cases, resulting in minimised post-launch product Issues by 15%.
• Contributed towards an Effective Product Roadmap and Development Process, resulting in an increase in Overall Efficiency and reaching Timely Project Deployments Successfully.
• Executed Software Development Lifecycle Tasks including Code Modification, JUnit Unit Testing, GitLab Version Control, CI/CD Pipeline Validation and Deployment to Local Server Environments.
• Leveraged SonarQube for static code analysis and Nexus for artefact repository management to ensure code quality and successful deployments.
• Established and Integrated User Engagement tracker logics for complete understanding and tracking of User behaviour via Google Tag Managers, Google Analytics 4, Mix Panel, etc.
• Created Automated JIRA Boards (Scrum & Kanban), Performance Reports and Prepared Stakeholders’ Requirement Gathering Process and Flows for Efficient Prioritisation