Sweksha Shah

Business Development Manager

Bangalore Urban, Karnataka, India8 yrs 2 mos experience

Highly Stable

Key Highlights

Proven track record in driving customer engagement and retention.
Expertise in managing enterprise accounts and strategic growth.
Strong leadership in cross-functional team collaboration.

Stackforce AI infers this person is a SaaS expert with a strong focus on customer engagement and enterprise account management.

Contact

Skills

Core Skills

SalesBusiness StrategyCustomer ExperienceProgram ManagementCrmCustomer EngagementMarket Research

Other Skills

CommunicationRelationship BuildingPresentation SkillsTalent ManagementTeam ManagementEmployee EngagementTableau PublicCustomer ServiceData-driven Decision MakingEnd to End DeliveryLeadershipBusiness WorkflowsCustomer Service ManagementCustomer Relationship Management (CRM)Customer Satisfaction (CSAT)

About

At Xoxoday, my role as Manager - Enterprise Accounts leverages my MBA in Business Administration and robust expertise in corporate strategy to enhance client relationships and drive growth. Our team thrives on creating engagement solutions that empower businesses. Previously, I spearheaded a team at BYJU'S, focusing on product strategy and growth, which significantly raised customer satisfaction and retention. My commitment to customer success is reflected in the improved NPS and CSAT scores, and in the tailored engagement strategies that bolster our clients' experiences.

Experience

8 yrs 2 mos

Total Experience

2 yrs 3 mos

Average Tenure

1 yr 5 mos

Current Experience

Xoxoday

Manager - Enterprise Accounts (Farming)

Dec 2024 – Present · 1 yr 5 mos · Bengaluru, Karnataka, India · On-site

I lead and scale enterprise accounts, driving strategic growth across Rewards, Incentives, and Loyalty programs for large organizations. My role focuses on long-term account farming, revenue expansion, and positioning Xoxoday as a trusted strategic partner for enterprise clients.
I work closely with senior stakeholders including CHROs, HR Heads, Sales Leaders, and CXOs to design and deliver scalable solutions across Empuls, Plum, Compass, and Loyalty platforms.
Key Responsibilities & Impact:
Own and grow a portfolio of enterprise accounts exclusively, including large and complex organizations
Drive revenue growth through strategic account expansion, cross-sell, and multi-product adoption
Revive dormant or underperforming enterprise accounts and convert them into active, revenue-generating relationships
Lead high-level discovery and solutioning conversations to align platform capabilities with business outcomes
Partner with client leadership teams to automate R&R, sales incentives, channel programs, and engagement initiatives
Act as a strategic advisor by helping enterprises design scalable incentive and engagement frameworks
Collaborate cross-functionally with Product, Engineering, Finance, and Operations to ensure seamless execution and delivery
This role has strengthened my ability to manage complex enterprise relationships, influence senior decision-makers, and drive sustainable growth through consultative and relationship-led selling.

CommunicationSalesRelationship BuildingPresentation SkillsBusiness Strategy

Freelance

May 2024 – Nov 2024 · 6 mos · Remote

Byju's

5 roles

Senior Manager - Product Strategy & Growth

Jan 2024 – May 2024 · 4 mos

Heading 55+ members team overseeing the portfolios of Aakash Byjus(K12) & K3 products.Created & tracked the KPIs to drive customer engagement, customer retention & renewals. Conducted multiple training sessions to improve the NPS & CSAT Scores. Created BRD for new requirement for the product team.

Program ManagementCustomer ExperienceTalent ManagementTeam ManagementEmployee EngagementTableau Public+5

Associate Senior Manager - Customer Success & Product Operations

Promoted

May 2022 – Jan 2024 · 1 yr 8 mos

Created & executed the plan for smooth CRM transition from Salesforce to Zendesk. Tracked performance management & provide weekly business reviews to the top management. Also, recruited candidates for the customer success role. Collaborated with cross-functional teams to enhance the customer experience by introducing new product features.

Program ManagementCRMCustomer Service ManagementCustomer Relationship Management (CRM)Customer Satisfaction (CSAT)Customer Experience+19

Assistant Manager - Customer Engagement & Retention

Promoted

Aug 2021 – Apr 2022 · 8 mos

Developed strategies to improve customer engagement by 12%. Designed refund counters for improvement in customer retention by 6%.

Program ManagementCRMCustomer Service ManagementCustomer Relationship Management (CRM)Customer Satisfaction (CSAT)Customer Experience+10

Team Lead - Customer Success

Feb 2020 – Aug 2021 · 1 yr 6 mos

Created & transformed a customer-centric team to handle all the client queries & drive engagement. Focused on personalized trainings & PKTs.

Customer Service ManagementCustomer Satisfaction (CSAT)Customer ExperienceManagementCustomer EngagementEnd to End Delivery+2

Senior Product Specialist

Jan 2019 – Feb 2020 · 1 yr 1 mo

Executed a research study that identified key customer insights, resulting in advanced product design and user experience.

Customer ExperienceCustomer EngagementMicrosoft Office

Spoonshot

Content Expert - Research & Ops

Dec 2017 – Dec 2018 · 1 yr · Bangalore · On-site

Performed market analysis to identify emerging content trends on food & capitalize on opportunities for growth. Accumulated investigation & fact-checking to ensure accuracy of all content available for the projects.

Food ScienceMarket ResearchOperations ManagementData AnalysisMicrosoft Office