Sep 2024 – Mar 2026 · 1 yr 6 mos · Remote

• Accelerated community growth by 2x by scaling the Community Champion program from 100 to 200+ active advocates, making APAC the fastest-growing region globally.
• Secured #1 global ranking in event attendance by leading regional activations that consistently surpassed participation metrics in the Americas and Europe.
• Maintained a 4.5/5.0 CSAT score (highest globally) across all support interactions by optimizing Champion engagement and support models.
• Improved operational efficiency by designing automation workflows that reduced manual program tasks and shortened response times.
• Drove marketing strategy and ROI by building analytics dashboards and quarterly cohort reports to visualize program impact for cross-functional stakeholders.
• Partnered with cross-functional teams (Product, Marketing, Customer Success) to align community advocacy directly with core business goals.

Jul 2022 – Oct 2024 · 2 yrs 3 mos · Remote

• Managed end-to-end lifecycle operations for global Community Leaders, overseeing recruitment, activation, and retention for a diverse regional portfolio.
• Optimized program health through data-driven forecasting and high-touch engagement via Slack, Zoom, and strategic outreach.
• Streamlined cross-functional workflows as the primary escalation point, partnering with Sales, CS, and
• platform vendors (Bevy, Salesforce) to resolve systemic issues.
• Increased member engagement by producing bi-weekly global newsletters, enablement sessions, and monthly coffee chats for the Leader community.
• Influenced product roadmaps by synthesizing community insights and routing actionable feedback to Product and Marketing teams.

Feb 2020 – Jul 2022 · 2 yrs 5 mos · Remote

• Spearheaded Cloud adoption initiatives by identifying and onboarding new Community Leaders with a specialized focus on Cloud technology.
• Reduced regrettable churn by implementing recognition programs that ensured Leaders felt valued for their contributions.
• Heightened program visibility by educating internal business units on the value and contributions of Community Leaders.
• Ensured platform integrity by moderating the online community, managing roles, and responding to reports of abuse or spam.

Oct 2018 – Dec 2019 · 1 yr 2 mos · Bengaluru Area, India · On-site

• Onboarded 500+ startups as a core member of the Intuit Startup Program, significantly expanding the ecosystem across India.
• Executed 23 industry-specific events to drive founder engagement and amplify brand presence within the startup community.
• Optimized resource allocation by managing program budgets and coordinating content creation for startup enablement.
• Recognized as a Guest Speaker at Startup MasterClass, one of India’s premier founder-focused forums.

Aug 2017 – Oct 2018 · 1 yr 2 mos

• Directed global social media strategy for the Oracle Startup Ecosystem to enhance engagement and storytelling.
• Boosted startup engagement through targeted email marketing campaigns and digital content for multi-city events.
• Owned internal communications across global teams to ensure alignment on startup ecosystem goals.

Feb 2017 – Aug 2017 · 6 mos

• Managed social and content strategy for Oracle Accelerator in India and Singapore.
• Curated ecosystem newsletters and event communications for a diverse network of mentors and founders.

May 2013 – Jul 2013 · 2 mos · Mumbai Area, India

• Responsibilities and Accomplishments:
• Conducted Market Research on 150 stores and did in-depth competitive analysis for Amul’s Fresh Dairy Products
• Identified problems of the retailers, took their suggestions and reported to the head office
• Planned and organized BTL activities in the Ghatkopar region
• Got 47 new orders, 19 new shops added and also identified 12 other stores for window displays
• Devised new schemes and offers for the retailers and consumers
• Recommendations were highly appreciated by the senior mgmt.

Apr 2010 – May 2010 · 1 mo · Jaipur Area, India

• Responsibilities and Accomplishments:
• Designed Computer Based Test Software
• Automatically calculates the score and shows result at the end
• Technology used C# with ASP.Net, Visual Studio2005 and MS ACCESS as Database support