Tricia Hobson

Digital Marketing Specialist

United States20 yrs 6 mos experience
Highly StableAI Enabled

Key Highlights

  • Nearly a decade of social media management experience.
  • Expert in crisis management with a customer-centric approach.
  • Skilled in transforming trends into actionable insights.
Stackforce AI infers this person is a Social Media Manager with expertise in Fintech and Brand Strategy.

Contact

Skills

Core Skills

Customer ExperienceBrand AwarenessLeadershipCustomer ServiceResearchClaim Investigation

Other Skills

Quality AuditingBrand ProtectionConsultingMentoringEscalation ResolutionCommunicationPolicy ResearchMicrosoft OutlookSmartsheetInterpersonal CommunicationSalary NegotiationsInterpersonal LeadershipTeam BuildingManagement StyleData Analytics

About

Social Media Manager | Digital Strategist | Brand Guardian at PayPal With nearly a decade of experience navigating the fast-paced world of social media and customer engagement, I bring a deep understanding of what it takes to create authentic, high-impact content that builds trust and drives results. At PayPal, I specialize in: • Crafting compelling, human-centered content that connects with global audiences • Proactively managing PR crises with clarity, empathy, and precision • Spotting emerging trends and issues through social listening, then transforming them into actionable insights for resolution My superpower? Turning brand challenges into opportunities, while always keeping our customers’ voices at the center. I thrive in high-stakes environments, collaborate cross-functionally, and help shape a consistent brand story across every touchpoint. Let’s connect if you’re passionate about brand storytelling, reputation management, or the evolving role of social in fintech and customer experience.

Experience

20 yrs 6 mos
Total Experience
20 yrs 6 mos
Average Tenure
20 yrs 6 mos
Current Experience

Paypal

8 roles

Social Media Representative

Apr 2014Present · 12 yrs 1 mo

Customer ExperienceLeadershipBrand AwarenessResearchQuality AuditingBrand Protection

Executive Escalation Specialist

Aug 2011Apr 2014 · 2 yrs 8 mos

LeadershipCustomer ServiceConsultingMentoringEscalation ResolutionCommunication

Earned Social and Social Listening

Nov 2007Present · 18 yrs 6 mos

Specialist, Monitoring and Insights

Promoted

Nov 2005Present · 20 yrs 6 mos

Earned Social and Social Listening

Nov 2005Present · 20 yrs 6 mos

Earned Social and Social Listening

Nov 2005Present · 20 yrs 6 mos

Earned Social and Social Listening

Nov 2005Present · 20 yrs 6 mos

Claims Specialist

Nov 2005Aug 2011 · 5 yrs 9 mos

MentoringPolicy ResearchResearchCommunicationClaim Investigation

Education

Bellevue University

Marketing/Marketing Management — General

Aug 2022May 2026

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