Vijay Vayalapati

Associate Consultant

Hyderabad, Telangana, India7 yrs 7 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • 8 Salesforce certifications showcasing expertise.
  • Proven ability to architect scalable solutions.
  • Strong experience in Agile methodologies.
Stackforce AI infers this person is a Salesforce CRM expert with a strong focus on service transformation in SaaS environments.

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Skills

Core Skills

Customer Relationship Management (crm)Process AutomationTroubleshootingHuman Resources (hr)

Other Skills

Enterprise Resource Planning (ERP)Client RelationsDemosTrainingData CloudSQLCase Management ServicesSalesforce Service CloudDigital EngagementDocumentationAgentforceAI PromptingChatbotsAI AgentsRoot Cause Analysis

About

Highly certified Salesforce Service Cloud Consultant with 6+ years of experience delivering service transformation and operational excellence across complex CRM environments. Strong expertise in Salesforce CRM administration, configuration, and automation across Sales and Service Clouds. Proven ability to architect scalable, high-performance solutions covering Case Management, Omni-Channel, Flows, Agentforce, Data Cloud, and Digital Engagement, leveraging AI-driven automation to enhance agent productivity and customer experience. Demonstrated strength in user and access management (roles, profiles, permission sets) and in designing end-to-end business processes. Well-versed in Agile methodologies, actively contributing to sprint planning, estimations, Scrum ceremonies, and retrospectives. Holds 8 Salesforce certifications, including Service Cloud Consultant, Data Cloud Consultant, and Agentforce Specialist.

Experience

7 yrs 7 mos
Total Experience
2 yrs 6 mos
Average Tenure
3 yrs 8 mos
Current Experience

Salesforce

2 roles

TSE

Feb 2025Present · 1 yr 3 mos

Customer Relationship Management (CRM)Enterprise Resource Planning (ERP)

ATSE

Sep 2022Feb 2025 · 2 yrs 5 mos

Client RelationsProcess Automation

Cognizant

3 roles

Associate

Jan 2022Sep 2022 · 8 mos

  • Involved in the entire SDLC of projects right from Requirements Analysis to Project sign-off.
  • Preparation of Requirement Traceability Matrix.
  • Integration, Performance, and System Testing for Web Applications.
  • Provide test status and attend review meetings.
  • Involved in Defect Prevention activities.
  • Coordinated peer reviews.
  • Maintain various metrics for the project.
  • Identifying Automation scripts as part of regression testing and updating them as per the enhancement.
  • Holding responsibility for delivering quarterly enhancement projects.
Client RelationsProcess Automation

Programmer Analyst

Oct 2020Jan 2022 · 1 yr 3 mos

  • Being proactive in learning new technologies and utilizing the best of my knowledge to achieve the goals successfully. Be assertive and flexible to gain a competitive edge in the evolving business practice. Ensure continuous improvement of performance and use the best of my knowledge to contribute to Team/Project/Organization success, part of the Salesforce CRM/Veeva CRM Sales and service cloud testing, maintaining, developing and debugging TOSCA automation scripts.
DemosTroubleshooting

Programmer Analyst Trainee

Dec 2019Oct 2020 · 10 mos

TroubleshootingDemos

Nds eco motors pvt. ltd.

Intern and trainee

Jan 2019Apr 2019 · 3 mos · Banglore

  • Interning at NDS Motors, an electric scooter assembling unit, provided hands-on experience in the growing electric vehicle industry. I had the opportunity to work closely with advanced technologies in the assembly process, from electrical components to battery systems, gaining valuable technical skills in troubleshooting and quality control. The internship allowed me to enhance my problem-solving abilities and understand the challenges and innovations in the EV sector, all while working in a fast-paced, team-oriented environment.
  • This experience also offered exposure to the latest advancements in automation and manufacturing, strengthening my understanding of the technical side of production. Additionally, I developed essential soft skills such as time management, communication, and collaboration, which are vital for any career. Grateful for the opportunity, and excited to apply the knowledge gained from NDS Motors in future endeavors within the electric vehicle and manufacturing industries.

Madanapalle institute of technology & science

Placement Coordinator

Feb 2018Apr 2019 · 1 yr 2 mos · Madanapalle, Andhra Pradesh, India

  • Continuously connect with the organizations for gathering the pre-requisites/Technical skills they are looking for and exchange the information with Placement Team and Management appropriately.
  • Coordinating with placement team in training students as per the organizations requirements.
  • Continuously monitoring and mentoring progress of individuals and reporting the status with Training and Placement officer.
  • Responsible for gathering OFF Campus Drives related information and sharing the same with Management.
  • Sharing the placement stats with Management and preparing strategies for enhancing the placements.
Human Resources (HR)Training

Srini food park - india

Intern

Jun 2017Jul 2017 · 1 mo · Mogili, chittoor district

  • It's an pulp manufacturing company where extraction of juice from different varieties of fruits will be done with the help of huge machinery and treating the extracted fluids in desired process for obtaining the desired product.

Education

Madanapalle institute of technology

Bachelor's degree — Mechanical Engineering

Jan 2015Jan 2019

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