Vijay Vayalapati — Associate Consultant
Highly certified Salesforce Service Cloud Consultant with 6+ years of experience delivering service transformation and operational excellence across complex CRM environments. Strong expertise in Salesforce CRM administration, configuration, and automation across Sales and Service Clouds. Proven ability to architect scalable, high-performance solutions covering Case Management, Omni-Channel, Flows, Agentforce, Data Cloud, and Digital Engagement, leveraging AI-driven automation to enhance agent productivity and customer experience. Demonstrated strength in user and access management (roles, profiles, permission sets) and in designing end-to-end business processes. Well-versed in Agile methodologies, actively contributing to sprint planning, estimations, Scrum ceremonies, and retrospectives. Holds 8 Salesforce certifications, including Service Cloud Consultant, Data Cloud Consultant, and Agentforce Specialist.
Stackforce AI infers this person is a Salesforce CRM expert with a strong focus on service transformation in SaaS environments.
Location: Hyderabad, Telangana, India
Experience: 7 yrs 7 mos
Skills
- Customer Relationship Management (crm)
- Process Automation
- Troubleshooting
- Human Resources (hr)
Career Highlights
- 8 Salesforce certifications showcasing expertise.
- Proven ability to architect scalable solutions.
- Strong experience in Agile methodologies.
Work Experience
Salesforce
TSE (1 yr 3 mos)
ATSE (2 yrs 5 mos)
Cognizant
Associate (8 mos)
Programmer Analyst (1 yr 3 mos)
Programmer Analyst Trainee (10 mos)
NDS Eco Motors Pvt. Ltd.
Intern and trainee (3 mos)
MADANAPALLE INSTITUTE OF TECHNOLOGY & SCIENCE
Placement Coordinator (1 yr 2 mos)
SRINI Food Park - India
Intern (1 mo)
Education
Bachelor's degree at Madanapalle institute of technology