Vinay Raghavendran

CEO

Bengaluru, Karnataka, India12 yrs 9 mos experience
Highly StableAI Enabled

Key Highlights

  • Built Salesforce CRM with 100% user adoption.
  • Grew prospect database to over 300,000 contacts.
  • Implemented generative AI in GTM tech stacks.
Stackforce AI infers this person is a SaaS RevOps and Customer Success expert with a focus on AI-driven growth.

Contact

Skills

Core Skills

Customer SuccessRevopsGtm StrategySalesforceLead GenerationBusiness Strategy

Other Skills

Salesforce.com AdministrationSalesforce Sales CloudEmail MarketingMarket ResearchEmail StrategyBusiness DevelopmentMarketing OperationsRevenue EnhancementToolsMarketing ManagementInside SalesAdvertisingPowerPointMicrosoft ExcelTeam Management

About

Every SaaS company I’ve worked with had the same blind spot: revenue was leaking between Sales, CS, and Product — and nobody owned the fix. That’s the problem I solve. Over 13 years, I’ve built and scaled RevOps and Customer Success engines for companies like Proshort, Whatfix, and LatentView Analytics. My work sits at the intersection of GTM strategy, Salesforce architecture, and AI-powered automation. Here’s what that looks like in practice: - Built and managed Salesforce CRM instances from 10 users to 60+, achieving 100% user adoption - Grew a prospect database from zero to 300,000+ contacts across US, EU, and APAC markets - Managed $500K+ Martech budgets across Salesforce, ZoomInfo, Salesloft, Pardot, and Sales Navigator - Implemented generative AI use cases within GTM tech stacks before most teams had a strategy for it - Generated 1,000+ pipeline opportunities and supported $12M+ in sales pipeline through account research Today, as a founding member of Proshort’s Customer Success team, I’m laser-focused on one metric that matters: ensuring every customer gets measurable value from our product. Adoption isn’t a checkbox — it’s the entire strategy. I write about RevOps, Customer Success, and AI-powered GTM strategy for B2B SaaS leaders who want to stop guessing and start building predictable revenue engines. → Follow for weekly insights on RevOps, CS, and AI in B2B SaaS → DM me if you’re building or fixing your GTM engine → Let’s connect: vinayraghavendran16@gmail.com

Experience

12 yrs 9 mos
Total Experience
2 yrs
Average Tenure
4 mos
Current Experience

Proshort

Senior Manager - Customer Success and Revenue Strategy

Jan 2026Present · 4 mos · Bengaluru · On-site

  • As a founding member of Proshort’s Customer Success team, I own the end-to-end post-sale experience -from onboarding through renewal and expansion. My mandate is simple: every customer must see measurable, documented value.
  • Designed and launched the CS playbook from scratch, defining onboarding workflows, health scoring models, and QBR cadences that drive product adoption
  • Building RevOps infrastructure to connect Sales → CS → Product data for a single source of truth on customer health
  • Establishing expansion revenue frameworks by identifying upsell/cross-sell triggers within usage data
Customer SuccessSalesforceRevOpsGTM Strategy

Whatfix

Manager - GTM Tools

Oct 2024Dec 2025 · 1 yr 2 mos · Bengaluru · On-site

  • Led the strategic evaluation, consolidation, and optimization of Whatfix’s entire GTM technology ecosystem, directly impacting sales productivity and operational efficiency across revenue teams.
  • Consolidated a fragmented tech stack of 15+ tools into a lean, integrated ecosystem, reducing vendor spend while improving cross-team data flow
  • Implemented generative AI use cases within the GTM framework, enabling reps to access prospect intelligence 3x faster
  • Partnered with Sales, Marketing, and CS leadership to map tool capabilities to business outcomes, ensuring every dollar spent had measurable ROI
GTM StrategySalesforce.com AdministrationRevOps

Latentview analytics

2 roles

Head of Lead Generation, CRM & Research

Promoted

Oct 2021Sep 2024 · 2 yrs 11 mos · Hybrid

  • Scaled Salesforce CRM from a 10-user instance to 60+ users with 100% adoption, building custom flows, dashboards, and automation from scratch
  • Built and maintained a prospect database of 300,000+ contacts spanning Fortune 500 accounts across US, EU, and APAC
  • Managed $500K+ annual Martech budget across Salesforce, ZoomInfo, Salesloft, Pardot, LinkedIn Sales Navigator, and Seismic
  • Supported $12M+ pipeline through targeted account research across CPG, Retail, Financial Services, and Technology verticals
  • Collaborated with Gartner analysts to generate actionable insights that armed sales teams with competitive intelligence
Salesforce Sales CloudLead GenerationEmail MarketingSalesforce

Lead - CRM Administration & Research

Mar 2020Oct 2021 · 1 yr 7 mos · Hybrid

  • Salesforce CRM:
  • 1. Responsible for end to end planning, execution and maintanance of Salesforce CRM instance at LatentView. Moved from a 10 user instance to handling more than 60 users across the org.
  • 2. Helped create a minimal and effective process of lead handling, opportunity creation and sales processes.
  • 3. Manage all integrations with third party tools such as LinkedIn Sales Navigator, Zoominfo, Salesloft, Pardot and others.
  • 4. Responsible for training, onboarding and retraining of all salesforce users.
Salesforce Sales CloudSalesforce.com AdministrationSalesforce

Quanergy

Sales Enablement and Research Lead

Apr 2019Mar 2020 · 11 mos · India · Remote

  • Was part of the sales organization in Quanergy.
  • Lead Segmentation & Database:
  • 1. Identify Key segments of customers with a propensity to buy Lidar solutions.
  • 2. Create and maintain a database of potential prospects on salesforce to reach out to.
  • 3. Segment prospects based on product category, SKU and additional products required.
  • Salesforce administration, CPQ:
  • 1. Was instrumental in setting up the salesforce processes for Quanergy. Worked closely with their CRO and CMO in creating various processes in salesforce for sales teams to work efficiently.
  • 2. Created a mechanism to track and manage CPQ without getting salesforces' own CPQ module.
Market ResearchLead GenerationSalesforce.com Administration

Latentview analytics

Salesforce Administrator

Nov 2016Mar 2019 · 2 yrs 4 mos · Chennai Area, India

  • I was instrumental in building out Salesforce instance for LatentView. In this role, I transitioned across multiple functions.
  • US & EU Demand Generation
  • 1. Manage Inside Sales Campaigns for UK and US markets, resulting in a 30% increase in lead conversion and a 25% increase in meetings.
  • 2. Design and execute Email Campaigns, resulting in a 40% increase in open rates and a 20% increase in click-through rates.
  • 3. Created demand generation processes for sales to follow increasing salesforce adoption.
  • Salesforce CRM:
  • 1. Designed Salesforce CRM instance to create usability, adoption and increased usage across the sales organization within LatentView.
  • 2. Administer Salesforce CRM, including Reporting, Setup & Implementation, Maintenance, and Support. Developed dashboards and custom reports, increasing team efficiency.
  • Strategy & Planning:
  • 1. Conduct Account Research and identify decision-makers and key stakeholders, resulting in a 30% increase in lead quality and conversion rates.
  • 2. Provide Lead Generation Support, including creating and managing lead lists, generating sales leads through research and networking, and nurturing leads through the sales funnel.
Salesforce Sales CloudMarket ResearchEmail MarketingSalesforce

Magnetic rubbish

Founder & CEO

Jan 2015Oct 2016 · 1 yr 9 mos · Bengaluru Area, India · Hybrid

  • A startup that dives into Marketing strategies for companies and helps them in achieving their organisational goals.
  • Responsibilities include:
  • 1. Helping startups formulate marketing strategies and their implementation
  • 2. Creating high value Email campaigns for clients
  • 3. Helping Startups with their Business Proposals
  • 4. Reachout strategy
  • 5. CRM analytics and Support
  • 6. Social Media Strategy Formulation
  • 7. Website Redesign and Restructuring (Content)
  • Written Copy for
  • 1. Websites
  • 2. Social Media Pages
  • 3. Ebooks
  • 4. Articles
  • 5. Bio's of C-level Executives
  • 6. Blogs
  • 7. Creative Copy for T-Shirts
  • 8. Creative Email copy
Email StrategyBusiness DevelopmentBusiness Strategy

Bajaj finserv lending

Deputy Manager Marketing

Apr 2013Jan 2015 · 1 yr 9 mos · Pune Area, India

  • For 2 years, worked as a deputy manager for Personal Loan Cross Sell division of Bajaj Finserv. Responsible for salesforce administration, creating customer segmentations, analysis and interpretation of customer data, managing day to day campaigns, inbound campaign innovation, team handling, Customer profiling, salesforce reporting and dashboard creation, process improvement, personal loans, and Insurance cross-selling.
  • Roles:
  • Managing the entire gamut of Inbound channels
  • Campaign strategies and innovations

Future value retail

Management Trainee (Internship)

Apr 2012Jun 2012 · 2 mos · Nashik

  • For three months, interned as a management trainee in Big Bazar (Future Value Ratail Group). Responsible for handling sales promotions, customer communication, Customer retention through Loyalty cards, data analysis and interpretation and reporting.
  • Roles:
  • Generating In-store sales by innovation in marketing communication.
  • Data analysis and interpretation of fottfalls, sales, segments, buying behaviour.
  • Creating sales dashboards and customer segmentations basis product categories.
  • Creating sales presentations for top level management.

Education

Dr. DY Patil School of Management, Pune

Master of Business Administration (MBA)

Jan 2011Jan 2013

Trailhead by Salesforce

Master of Business Administration - MBA

Jan 2023Present

Tilak Maharashtra Vidyapeeth, Pune

under graduation in progress — computer applications

Jan 2007Jan 2010

Chinmaya Vidyalaya

Jan 2007Jan 2010

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