Vishal Gupta

Operations Associate

Indore, Madhya Pradesh, India3 yrs 2 mos experience

Key Highlights

Led a team of 15 to improve productivity.
Expert in driving operational excellence.
Focused on high-quality customer experience.

Stackforce AI infers this person is a Customer Operations Manager with a strong focus on team leadership and performance management.

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Skills

Core Skills

Operations ManagementCustomer ExperiencePerformance ManagementCustomer Satisfaction

Other Skills

Product SupportTeam ManagementKPI ReportingContinuous Improvement FacilitationCommunicationManagementConflict ResolutionEmployee EngagementLeadershipCustomer Relationship Management (CRM)Support ManagementCustomer Service RepresentativesEmotional IntelligenceRetention StrategiesData Reporting

About

Assistant Manager with over 3 years of experience in international customer operations at Teleperformance. Having transitioned from a Customer Expert to managing operations and leading teams of 15+ experts, I focus on driving high-quality performance through empathy and data-driven leadership. With a BBA in HR from DAVV, I am dedicated to building strong team cultures, optimizing WFM metrics like shrinkage and attrition, and delivering world-class customer excellence. I thrive on bridging the gap between frontline execution and strategic operational goals.

Experience

3 yrs 2 mos

Total Experience

2 yrs 11 mos

Average Tenure

3 mos

Current Experience

Hagnostech

Operations Manager

Feb 2026 – Present · 3 mos · Indore · On-site

Operations ManagementProduct Support

Tp

2 roles

Assistant Manager Customer Care

Promoted

Jan 2025 – Jan 2026 · 1 yr

Overseeing service delivery for international campaigns, ensuring all KPIs meet client expectations.
Driving operational excellence by monitoring real-time metrics and implementing process improvements.
Led a team of 15 Customer Experts, providing coaching and feedback that improved overall team productivity.
Managed daily performance tracking, focusing on reducing absenteeism and attrition within the unit.
Served as a bridge between frontline experts and senior management to ensure smooth workflow.

Team ManagementCustomer Experience