Oct 2021 – Jul 2023 · 1 yr 9 mos · Bangalore Urban, Karnataka, India · On-site

Feb 2021 – Sep 2021 · 7 mos · Ahmedabad, Gujarat, India

• Spearheaded Program Management, Strategic Planning, Business Development & Customer Support for B2B business Sandbox APIs
• Managed business growth led by Search Engine Marketing & Inside Sales, leading to
• 5x Growth in MRR(Monthly Recurring Revenue)
• Increased Customer Satisfaction Score(CSAT) from 55% to 82% by systematic improvement in API documentation and call to actions
• Aided customers and business leaders by resolving key business and technical issues to leverage the full capability of APIs
• Reduced Vendor API costs by 33% through effective dialog with external partners and exploration of alternate technology solutions

Jul 2020 – Jan 2021 · 6 mos

• Developed several high-impact new digital tools to overcome technical challenges for Low-cost logistics and Cash Collection for ongoing operations program focused on efficiency improvement and cost optimization by writing production-ready code
• Improved delivery and adoption of existing Route Optimiser by supporting moving it to an Android Application for truck drivers, removing the need for Drivers to manually plan their routes, resulting in a predicted decrease in time efficiency of more than 30%

Jan 2020 – Jul 2020 · 6 mos

• Pioneered the idea of Route Planner for Last Mile Logistics that reduced 200+ hours of daily manual processes for the Operations team
• Led the entire project, from product requirements to Technical Development to talking to the Operations team to drive adoption
• Deployed over 6200+ lines of production-ready code in Python & Typescript over the span of 6 Months with >90% coverage

Jun 2018 – Aug 2018 · 2 mos · Gandhinagar, Gujarat

• Drove the execution of Content for a project that serves the purpose of a Training portal for a major SaaS enterprise and its client
• Executed 300+ hours of learning content modeled on Bloom's Learning Taxonomy under a tight deadline of 2 months