Jitendra Kumar

CEO

Gurgaon, Haryana, India19 yrs 7 mos experience

Highly Stable

Key Highlights

Nearly two decades of experience in IT and Cloud Telephony.
Expert in building and scaling revenue engines.
IIM Kozhikode alumnus with a focus on Marketing and Analytics.

Stackforce AI infers this person is a SaaS and Telecommunications executive with extensive experience in sales and operations.

Contact

Skills

Core Skills

Sales ManagementBusiness DevelopmentCustomer Success

Other Skills

AnalysisBPOBusiness IntelligenceBusiness Process ImprovementBusiness StrategyCRMCall CentersChannel SalesCloud ComputingCloud ServicesCustomer EngagementCustomer Relationship Management (CRM)Customer SatisfactionData AnalyticsDemand Generation

About

With nearly two decades of experience across IT, Cloud Telephony, and SaaS, I’ve built and scaled high-performance businesses from the ground up, leading end-to-end operations with full P&L ownership at Acefone, Servetel, and The Real PBX. As the CEO of The Telephony Co, I’m focused on shaping a next-generation cloud communications brand, combining technology, customer experience, and scalable business models to deliver lasting value. My journey from technical support and quality leadership to heading global sales, marketing, customer success, and operations has given me a holistic 360° view of how organizations grow, align, and transform. I specialize in building and scaling revenue engines, establishing SDR, sales, customer success, RevOps, and quality functions that have driven sustainable growth across international markets. An IIM Kozhikode alumnus in Marketing, Analytics & Sales, and a Six Sigma Green Belt professional, I blend strategic thinking with operational execution to streamline processes, empower teams, and drive consistent growth.

Experience

The telephony co.

Chief Executive Officer

Oct 2025 – Present · 5 mos

Acefone

GM - Sales and Marketing

Dec 2022 – Sep 2025 · 2 yrs 9 mos · Gurugram, Haryana, India · On-site

At Acefone, I led the Sales and Marketing function with full P&L ownership, drove revenue growth, profitability, and operational excellence across the customer lifecycle. My role spanned strategic planning, execution, and performance management of all go-to-market initiatives.
Sales Leadership:
I oversaw a structured sales engine comprising the SDR (Sales Development Representatives) team for top-of-funnel lead generation and the Inside Sales team for converting qualified leads into revenue. This integrated sales framework ensured predictable pipeline generation and high conversion rates.
Service Delivery & Customer Success:
I managed the Service Delivery team to ensure seamless customer onboarding and successful product implementation. Post-deployment, the Customer Success team—under my direction—focused on retention, satisfaction, and account expansion through upselling and cross-selling.
Revenue Operations:
I led the Revenue Operations function, encompassing MIS, Business Intelligence, Strategy, and Sales Operations. This team drove process efficiency, data accuracy, and insights-led decision-making across sales and marketing functions.
Performance Marketing:
I managed the Performance Marketing team, responsible for demand generation via Google Ads, affiliate marketing, and strategic partnerships. The objective was to ensure a consistent flow of high-quality leads aligned with business goals.
Strategic Accountability:
As the P&L head of the division, I was accountable for aligning revenue targets with cost optimization, ensuring sustainable and profitable growth.