Apr 2024 – Jul 2025 · 1 yr 3 mos · Remote

• Built and managed two teams. One team of instructional designers and other of digital customer success members.
• Created the companies first certification program (now 5 and growing) and building a massive network of contributors across the organization.
• Launched multi language academy with 5 languages.
• Lead the implementation of Digital Customer Success initiatives that grew into its own team under me.
• Launched and hosted the first live customer kickoff and self-paced onboarding for scaled digital customer success.
• Created a scaled customer onboarding for long tail customers.
• This initiative increased our customer engagement and enrollments over 540% in our academy from 2.8k to over 20k registrations quarterly that’s sustained.
• Took course completions from 51% to 93% averages.
• Increased our video retention metrics from 54% - 82%.
• Analytics show a correlation of 30% increase win rate, an 8% increase in customer retention, and 40% expansion rate with Academy Consumption.
• Led the initiative of persona based training paths and certifications.
• Led a massive LMS overhaul and relaunch: Branding, Style and Content Format changes.
• Worked with the product teams to align efforts and have our training videos featured in the product.
• Worked with the documentations team to match efforts to present our videos in documentation and vice versa.
• Work with the data team to create a reporting visualization and customer tracking for CSMs to use as engagement points for retention and expansion metrics.
• Worked with sales leadership to create a reporting strategy to flag prospects taking courses leading to increases in sales.

Jun 2023 – Apr 2024 · 10 mos · Remote

• Led the charge on external facing lms content while also catering to the needs of the CS organization by coordiating product area trainings and creating and hosting live in person technical sessions presented globally.
• Worked with CS management to create an onboarding strategy for each persona.
• Served as LMS administrator and worked with our Senior ID to create a new content style for our Academy significantly increasing our retentions and completions.
• Led the development for an internship program.
• Completed a substantial course migration from natively built lms content into rise (scorm and xapi) to have ownership of our content.

Aug 2022 – Jun 2023 · 10 mos · Remote

• Standardized the rollout of educational content and created templates for rapid development.
• Implemented wcag and section 508 standards for accessibility.
• Created centralized confluence board for all of CS and its teams to manage, share and host content.
• Self directed massive cost savings on LMS negotiation and requirements for right sizing out needs and scope.
• Oversaw procurement of industry standard tools such as Descript, Canva Pro, Adobe Captivate, Articulate Rise, Camtasia and Snagit.
• Organized and structured our courses metadata and created a formal library to store all content.
• Migrated product tracking from asana to Jira for a sprint focused design and development format.

Oct 2019 – Aug 2022 · 2 yrs 10 mos · Westlake, Ohio

• Served as supervisor for yearly internships resulting in 2 net new hires on our team.
• Worked with Skillable to create cloud based self service labs.
• Served in mentoring roles to help onboard new team members to the org.
• Developed unique trainings for healthcare using Adobe captivate for software simulations to provide accessibility.
• Served as a point person in a massive lms migration into thought industries.
• Served as an lms admin for ilt live sessions.
• Worked with international smes to develop rpa certifications. Working with trainers to roll out sessions in multiple languages.
• Created post work labs in labs on demand.
• Increased the level of assessment rigor by introducing cronbach alpha calculations to determine assessment reliability, validity and calculations for difficulties and discrimination.
• Hosted many live training sessions in person and online for summer training series and tech quests.
• Developed comprehensive storyline courses.
• Edited countless videos in camtasia and audio editing with audacity.
• Created supporting graphics with in design and illustrator.
• Created robust certifications using live proctors with webassessor from kryterion.
• Completed many voice over recordings and worked with countless smes to develop elearnings for our lms.
• Consistently earned highest feedback ratings yearly.
• Created many amazing friendships that I will always value.

Aug 2019 – Sep 2019 · 1 mo · Lynchburg, Virginia Area

• Creation and implementation of science content and curriculum utilizing Canvas LMS and Articulate 360 for content development for online asynchronous consumption.

Aug 2014 – Oct 2019 · 5 yrs 2 mos · Vermilion, Ohio

• STEM Teacher - Personalized Project Based Learning.
• 3 Classes: Learning through hands on problem solving. Learning though failures and perseverance.
• Began development for E-Nable Certification for Prosthetic developments.
• 1. Coursework using CAD for 3D printing projects in conjunction with local engineering companies.
• 2. Current technologies such as VR video production, drone racing, digital music recording/production, computer building.
• 3. Computer Science Courses - Python, CSS, HTML, Javascript, A+ Certification etc!

Oct 2011 – Present · 14 yrs 5 mos · Sandusky, Ohio

• Trained and onboarded new seasonal employees in both soft skills and technical product knowledge, ensuring readiness to deliver high-quality customer experiences.
• Consistently ranked as a top performer across all key sales metrics, including revenue, services attachment, and accessories per transaction.
• Increased employee engagement and retention through mentorship and ongoing skills coaching.
• Drove measurable gains in Average Selling Price (ASP), basket size, services adoption, and Net Promoter Score (NPS), elevating overall store performance.
• Recognized with President’s Club (2012) award for exceptional sales and NPS results as a part-time associate—demonstrating outsized impact beyond role expectations.
• Led the store in key hourly metrics such as revenue per hour, accessories per hour, and services per hour, setting performance benchmarks for peers.
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May 2011 – Aug 2011 · 3 mos · Ketchikan, Alaska

Apr 2009 – May 2012 · 3 yrs 1 mo · Avon, Ohio

Apr 2007 – May 2011 · 4 yrs 1 mo · Lorain, Ohio