May 2022 – Apr 2023 · 11 mos · Detroit, Michigan, United States

• Assisted the City of Detroit with the Census Project that will help improve the support the city will receive from the Federal Government
• Networked with business professionals and regions that taught me about Mortgage Banking and supported my professional development
• Learned about the business by attending meetings with senior leadership, as well as huddles & trainings with different banking regions
• Assisted in creating a video series with senior leadership to enhance culture and transparency within the banking region and individual sites
• Delivered sales recaps to leaders, analyzed metrics for banker performance, and summarized information to help drive the team forward
• Connected with business professionals to learn about their experiences at Rocket Companies to help implement their feedback to improve Diversity, Equity, and Inclusion within the site and help develop leaders who are trained on Psychological Safety as well as DEI
• Proposed a strategy to improve the remote experience for team members by conducting research, creating deliverables, and presenting it

May 2021 – Aug 2021 · 3 mos · Novi, Michigan, United States

• Optimized operations that allowed for the store to be run 50% more efficiently by reducing resources necessary to operate the business
• Generated spreadsheets and inventory lists that allowed for timely re-orders and ensured that no product was left understocked
• Designed various forms of marketing material that increased sales of cakes by 70% and level of customer satisfaction by 35%
• Implemented a business plan that outlined methods to reserve financial resources that could then be reinvested into the business, outlined methods to increase customer satisfaction, as well as provided outlines for social media campaigns to boost sales
• Increased sales from approximately $600/day in May 2021 to over $1500/day in August 2021 through better customer service, better quality products, and more efficient processes while actively analyzing business finances to consolidate expenses and maximize profit

May 2021 – Aug 2021 · 3 mos · Northville, Michigan, United States

• Kohl's is a chain department store offering a wide selection of brand-name clothing, accessories & homewares. They have branches all over the United States.
• Planned the organization of the store along with managers to ensure SKUs were placed correctly to assist in reaching the stores’ target sales
• Used various data points collected with customers in various scenarios of product placement to place products in an optimum manner

Mar 2021 – Apr 2023 · 2 yrs 1 mo · Bloomington, Indiana, United States

• Directed the Equity and Inclusion committee and 15+ members while overseeing 20+ initiatives created by the committee and students
• Developed and held events for 10,000+ students at the Kelley School of Business including speaker series and discussions covering DEIJB
• Authored 10+ statements that spread information and raised awareness regarding violence and injustices facing marginalized communities
• Coordinated events such as Kelley Leadership Summit, Kelley Carnival, Sophomore Celebration, Fall Festival, and Kelley Common Read
• Facilitated a panel of diverse individuals to learn about and raise awareness about disabilities that students face and wrote official legislation to share compiled information with student organizations, faculty, and staff at the Kelley School of Business

Aug 2020 – May 2023 · 2 yrs 9 mos · Eigenmann Hall

• The Resident Assistant (RA) facilitates the social, academic, and personal adjustment of students to the residence hall and University. They serve as a positive role model for residents and peer staff members. They also enforce the rules and policies of Residence Life, Housing and Dining Services, and the University. The RA acts as a liaison between residents and the University administration.
• Counseled 90+ residents to support their academic success, personal development, and career goals while assisting their transition to college
• Utilized mediation techniques along with conflict resolution to ensure the safety and well-being of the residents
• Facilitated informational floor meetings that assist in fostering an involved community to foster growth and belonging within residents
• Collaborated with other staff members to organize a community full of diverse perspectives, backgrounds, and experiences
• Created and designed bulletin boards to inform residents about campus resources, well-being, inclusivity, diversity, and identity

Sep 2018 – Jul 2019 · 10 mos · Northville, MI

• Kohl's is a chain department store offering a wide selection of brand-name clothing, accessories & homewares. They have branches all over the United States.
• Administered sales for the Kohl’s Location and assisted the company by opening over 100 Kohl's Charges
• Collaborated with Corporate Managers to improve the quality of service at the Kohl’s Northville location
• Assisted a large corporation by sorting Kohl's data and completed transactions between the company and the customers
• Gained experience in the retail side of the business world and learned what is necessary to have a successful business

Jul 2015 – Dec 2023 · 8 yrs 5 mos · Novi, Michigan, United States

• Formulate a successful and strategic business plan to create memories and greetings for a lifetime for the end consumers
• Develop and implement a marketing plan to advertise various products through the different channels of distribution
• Synthesize various product manufacturing plans and the logistics to deliver them to the end consumer either in-person or online
• Interact with over 400+ clients to achieve their expectations of the product and ensure satisfaction as they go through the sales process, thus increasing the retention of the customers leading to 100+ returning sales
• Forecast the financial implications of the current business plans in place and predict future sale quantities to ensure proper fulfillment