Shreya Jaiswal

Account Executive

India8 yrs 7 mos experience

Highly Stable

Key Highlights

Experienced in building customer success teams.
Award-winning performance in customer success leadership.
Strong background in account management and client relationships.

Stackforce AI infers this person is a Customer Success Manager with expertise in SaaS and account management.

Contact

Skills

Other Skills

Client RelationshipsGeneral Consulting SkillsKey Account ManagementNetworking KnowledgeProblem SolvingProcess ImprovementQuality FocusRenewalsReporting Skills

About

Working in a startup not only helps you understand the startup culture but also helps you explore yourself. You start doing things which you never knew you were capable of. My short term goal is to keep doing what I am doing, that is asking the right questions as seeker and long term goal is to.. well let's just say still figuring that out. I like interacting with new people, especially startup CXOs to understand the challenges and problems they face every day. What do I want to know? Problem Solving, Quality Focus, General Consulting Skills, Project Management, Process Improvement, Client Relationships, Reporting Skills, Networking Knowledge, Renewals, Key Account Management What I have? - 50% of everything. Still, a long way to grow and learn :) When I am not working I love playing(and watching) Basketball, Badminton, Football and Table Tennis.

Experience

Rippling

Manager, Account Management

Jun 2025 – Present · 9 mos · Bengaluru, Karnataka, India · Hybrid

Building the first ever Account Management team in India for SMB US segment

Sense

3 roles

Manager, Customer Success | US

Promoted

Jul 2022 – May 2025 · 2 yrs 10 mos

Awarded the Star Customer Success Leader Award for FY 23-24

Senior Customer Success Manager

Jan 2022 – Aug 2022 · 7 mos

Early member of the Customer Success Team, responsible for US market and setting up
processes around Onboarding/Territory planning /Quarterly Business Reviews /Retention,
creating documentation for the same.
Collect benchmark and KPI data, analyse trends and develop strategies based on metrics to
help customers achieve Longterm and Shorterm goals.
Maintain and grow ARR through ROI and deliver value through optimisation of existing
features to drive adoption.
Gained customer acceptance by demonstrating cost reductions and operations
improvements via Business reviews and conversations with multiple stakeholders.

Customer Success

Apr 2021 – Jan 2022 · 9 mos

Awarded the Best CSM Award within 8 months in Sense

Belong.co

2 roles

Key Account Manager

Jul 2019 – Mar 2021 · 1 yr 8 mos

Awarded the Co-Founder Award

Customer Success & Account Manager

Apr 2018 – Jul 2019 · 1 yr 3 mos

As an account manager, I am responsible for ensuring our customers find success with using our product. We interact directly with partners across the customer organization, ensuring they are deriving value from the product on an ongoing basis. We are the key point of contact for the customer and their most trusted advisor and product consultant for Belong.
Key Responsibilities
1. Customer Onboarding
2. Engagement
3. General Consulting
4. Customer Review and Feedback
5. Quarterly Business Review
6. Customer Advocacy
7. Customer Intelligence
8. Market Intelligence
9. Conduct Training & Workshops
10. Renewals and Upsells

1thing

Account Development Representative

Jun 2017 – Apr 2018 · 10 mos · Gurgaon, India

Consistent market study, identifying prospects, client management, project
co-ordination.

Proof of performance data services pvt ltd

Intern

Jun 2016 – Jul 2016 · 1 mo · Noida Area, India

Proof of Performance Data Services Pvt. Ltd. is a platform offering credible metrics of the out-of-home ecosystem, using innovative technology to drive effective business solutions through traffic count and classification, demographic data, VI Rating system, traffic driving patterns and historical trends, with its coverage in more than 1500+ towns PAN India.
It uses concepts of Video Analytics and Cloud Computing among others by focusing on accountability and advanced analytics and measurement as a "neutral 3rd party service provider" for the advertising and media industry. Using POP's data and range of services, the subscribers would be able to plan, monitor and analyze their Outdoor campaigns with accuracy and speed.
Worked in their technical team on Raspberry Pi 3 to build a Product for their Project Shop Count and Classification.