Rohan Menon

CEO

Bengaluru, Karnataka, India18 yrs 4 mos experience
Highly Stable

Key Highlights

  • Led P&L journey for ZingHR in South India & Sri Lanka.
  • Built high-performing teams across multiple regions.
  • Expert in SaaS and customer success strategies.
Stackforce AI infers this person is a SaaS and Aviation industry leader with extensive experience in program and project management.

Contact

Skills

Core Skills

P&l ManagementExecutive LeadershipCustomer SuccessSoftware As A Service (saas)Product VisionProgram ManagementAviationProject ManagementDevopsSoftware DevelopmentTelecommunications

Other Skills

Agile MethodologiesChange ManagementComputer ScienceCross-functional Team LeadershipCustomer ExperienceHuman Resources Information Systems (HRIS)IT Business AnalysisIT Project & Program ManagementImplementation PlansIntegration StrategiesJavaLeadershipLean ManagementMicrosoft PowerPointNew Product Implementations

About

I lead ZingHR - South India & Sri Lanka region as their Chief Operating Officer, spearheading its entire P&L journey. I previously led the SaaS Platform delivery journey all the way from Customer Onboarding, Global Product Implementation & Customer Success as a Unified Business Unit at ZingHR, with my teams deploying solutions in India, Srilanka, Maldives, Middle-East & North Africa and South East Asia. Prior to ZingHR, I built the Program Management Function for Boeing Defense India which is a provider of defense products to its customers in India. I've led a geographically dispersed Project Management Office at Boeing India Engineering and have served as a liaison representing Business Units on the State-Of-The-Art Boeing India Campus Program. I have built and led multiple high performing teams across groups in Information Technology & Data Analytics dealing with Security Compliance, Global Collaboration Services, Secure Dev Ops Based - Deployment Management & Configuration Management. I started my career at IBM India and Bytes Universal systems with a focus on Enterprise(AT&T) and Subscriber based telecom(Vodacom) solutions delivery, in capacities ranging from Development to Business Analysis to leading implementations of various software products. I hold a Bachelors in Computer Application from Mangalore University(IND) , Master in Business Administration from Mysore University(IND), Post grad Cert in Systems Engineering from Stellenbosch University(RSA) and a Certificate in Model Based Systems Engineering from MIT(Boston). I am an astute professional with undeterred focus on growth strategy & execution and am a protagonist at unifying the collective conscience of any team that I lead to benefit the organization. An enthusiastic, yet patient coach & mentor to students & professionals alike. I'm deliberate in action while driving inclusion at a diverse workplace. I strongly believe that criticism is for the leader while praise belongs to the team.

Experience

Zinghr

3 roles

Chief Operating Officer - South India & Sri Lanka

Promoted

Jul 2024Present · 1 yr 8 mos

  • Spearheaded the growth of topline revenue by 15% in South India and Sri Lanka, securing large value key accounts across Karnataka, Kerala, and Telengana.
  • Held full P&L responsibility while leading operations from Bangalore, ensuring seamless customer journey management across various functions.
  • Established strategic channel partnerships with industry leaders like Microsoft and Affordable Business Solutions to enhance service offerings.
Executive LeadershipP&L ManagementSales OperationsCustomer SuccessService Delivery

Vice President - Customer Onboarding

May 2023Jul 2024 · 1 yr 2 mos

  • Leading 210+ highly skilled team members jointly serving 1100+ customers with over 2 Million Employee records across all operational regions
  • Strategic leadership of all Business Units south of sales all the way till customer success. They Include supporting Pre-sales and Sales with Business Analysis, Product Fitment & Solutioning, Product Implementation, Customer Success, Key Account Management amongst regular P&L responsibilities.
  • Consolidation of a lean organisation with roles to align focus to serving our customers at large and cutting the bureaucratic hoops to get things done
  • Drive Organisational Initiatives like NPS Survey, Rapid Implementation Methodologies and action planning.
  • Formulation of upskilling programs at scale to provide better customer satisfaction and premium experiences
Cross-functional Team LeadershipExecutive LeadershipSoftware as a Service (SaaS)Customer ExperienceCustomer SuccessLean Management+5

Associate Vice President - Global Product Implementation

Apr 2022Apr 2023 · 1 yr

  • Strategic leadership of geographically scattered regional teams delivering a seamless customer experience via product implementation & Hypercare in India and global sites of operation
  • Delivered a prestigious HRIS Modernization POC for the Indian Army
  • Spearheading enterprise wise process automation through Robotic Process Automation and AI/ML to cut down data errors by 100% and driving time savings of over 95% on repeated process actions using Lokibots.
  • Channel partner engagement for implementation, augmenting usable capacity and improving influence of ZingHR's Premium Circle
  • Building practices to eliminate NVA activities ensuring faster TAT and speedy Go-Live
  • Co-Created and executed various Org-Wide Initiatives to improve efficiencies and boost NPS Scores
Cross-functional Team LeadershipExecutive LeadershipSoftware as a Service (SaaS)Customer ExperienceProduct VisionNew Product Implementations+8

Inflection point ventures

Angel Investor

Jul 2022Present · 3 yrs 8 mos · Bengaluru, Karnataka, India

  • Investments in Multi domain, Multi Technology startups.
Human Resources Information Systems (HRIS)

Boeing

5 roles

Senior Manager - Program Management Function - Boeing Defense India

Promoted

Dec 2021Apr 2022 · 4 mos

  • Collaboration with executive leadership & Defense Contract Program Managers to define Priorities, SLAs & benefit realization plans from a Program Management perspective on defense contracts with the Indian Armed Forces
  • Built a standardized Program Management Office (PgMO) organization following industry best practices, adaption of standards for program & deliverables with early risk identification & mitigation
  • Began initiatives for continuous process improvements and automation to eliminate waste on programs
  • Creation of the Program Management Information System Dashboard in collaboration with Boeing IT&DA in India.
Cross-functional Team LeadershipAviationComputer ScienceChange ManagementTimelinesSizing+8

Manager - Project Management Office - Boeing India Engineering

Jun 2019Dec 2021 · 2 yrs 6 mos

  • Close collaboration with senior leadership to define strategy, priorities, planning & benefit realization plans across multiple geographical locations
  • Stakeholder management across peer managers, suppliers, vendors, manufacturing houses, global trade control, IT Operations, human resources, staffing & legal
  • Built a standardized PMO organization following industry best practices to streamline multiple standards for projects all the way from Initiation till closeout with special focus on product safety, quality, early risk identification & mitigation
  • Spearheaded various initiatives for continuous process improvements and automation to eliminate waste on programs
  • Serve as the liaison representing Engineering , Test and Technology Operations on the State-of-the-Art Boeing India Campus Program at the KIADB Aerospace Park at Devanahalli, Bangalore
  • Capacity Management & Utilization, optimizing usage of Real estate, R&D lab design and enablement for the campus
  • Lead the virtual efforts on “Return to Office” planning for the entire engineering organization spread across multiple locations
  • Project Management Trainer for Boeing India and have lead several workshops
Cross-functional Team LeadershipAviationComputer ScienceTimelinesSizingProject Delivery+5

Manager - Information Technology - Configuration Management / Tools & Platform Transformation

Jun 2018Jun 2019 · 1 yr

  • Successfully built and lead a teams of Expert Dev Ops Engineers & Automation change leaders to modernize application delivery.
  • Accountable to deliver value faster and more efficiently to Boeing & its customers through the efforts of CI/CD specialists
  • Committed to creating usable capacity via automation & lean methods to deliver the second century of applications
  • Creation of a standardized application assessment & deployment model to enable faster turnaround times
  • Accountable to hire and retain a strong talent pool
  • Diversity & Inclusion Champion - Treasurer & Communications Chief of Boeing Women Inspiring Leadership (BWIL - India Chapter)
  • Full Accountability on Budget & Spending Control for events
  • Responsible for group communications
  • Moderating various Inclusion themed panel discussion
  • Collaboration with SWE and other external technical affiliations
Cross-functional Team LeadershipAviationSoftware DevelopmentComputer ScienceTimelinesSizing+7

Manager - Information Technology - Application Compliance & Business Application Continuity

Promoted

May 2017Jan 2019 · 1 yr 8 mos

  • Built and lead a team of over 60 IT Security Compliance, Ethical Hackers & Audit professionals to combat the growing need for secure application deployments and compliance to aviation regulation.
  • Brought down cycle time of IT security compliance deliverables by 42% while leading a team of 60+ IT Professionals who excelled in Information Security & IT Business Continuity
  • Responsible for building niche skill teams for Identity & Access Management provisioning & reconciliation
  • Lead one of the largest IT teams to complete 5900+ deliverables for over 2000 applications in less than 6 months
  • Established and streamlined methods & process to enable globally dispersed teams to function efficiently
  • Leveraged the true potential of time-zones & deliver value while the business follows the sun model
  • Setup Boeing Women Inspiring Leadership, India’s first business resource group in partnership with the Global Diversity & Inclusion organization
Cross-functional Team LeadershipAviationSoftware DevelopmentComputer ScienceTimelinesSizing+3

Systems Analyst / Team Lead

Jul 2016Apr 2017 · 9 mos

  • Lead a team of Analysts, Developers and Operations personnel supporting fleet, flight, marketing, sales and digital aviation products.
  • Pioneered offshoring efforts on critical statements of work
  • Responsible for Materials Management Systems deployed to various airlines for expendable and rotable Parts on offer
  • Responsible for application delivery & visual dashboards for material management teams
  • Accountable for incident management operations on business critical applications
  • Accountable for application support for business and operations applications
AviationSoftware DevelopmentComputer ScienceTimelinesProduct VisionSizing+3

Altech isis

2 roles

Technical Lead / Sytems Analyst

Jan 2014Jun 2016 · 2 yrs 5 mos

  • Responsible for scaling up the abilities of a remote center to support multiple client projects while also performing business analysis of critical projects.
  • Clientele: Vodacom in 4 African countries (subscriber provisioning and admin), Standard Bank, South Africa (mobile forms), Raptor - an In-house ERP solution (Altech ISIS)
  • Hire and setup a team comprising of Developers, Testers, Database specialists and ETL experts
  • Responsible for complete lifecycle on various projects being handled by the offshore team in collaboration with Onshore teams
  • Controlled architecture and design and provided feature specification on the in house workflow management tool (Raptor) along with Requirement elicitation & solutions design
  • Recommended multiple improvements on the ERP tool to meet CMMI level 3 compliance for project management processes
Software DevelopmentComputer ScienceTimelinesProduct VisionSizingProject Delivery+3

Sr. Engineer - Development

Nov 2012Jan 2014 · 1 yr 2 mos

  • Senior Development Engineer on a versatile subscriber provisioning and administration application for Vodacom Subscribers deployed across four counties in the African subcontinent.
  • Responsible for project estimations, resource allocations and delivery of components adhering to Quality Standards
  • Part of the team that designed and developed the new acquired project “FleetCall” in South Africa for Radio based telephony billing and management
  • Responsible for development & successful deployment of Vodacom's Gifting engine for South Africa
  • Responsible for requirements engineering on Raptor, an in-house ERP management tool
  • Designed, developed and integrated the biometric access system into the workflow management tool for employee time tracking
  • Mentored a team of engineers to design and develop applications and ensure on-time quality delivery
Software DevelopmentComputer ScienceTimelinesProduct VisionSizingProject Delivery+4

Ibm global business services

Business Analyst - Systems Engineering Lead

Sep 2007Nov 2012 · 5 yrs 2 mos · Bangalore

  • Systems Engineering Team Lead coaching a team of business analysts for AT&T's service assurance application and trouble ticketing management system.
  • Served as an offshore project coordinator for a cluster of operations support systems applications and lead tracking efforts on project deliverables
  • Accountable for requirement elicitation and solutions design analysis leading a group of analysts supporting various applications
  • Author requirement specifications for various projects created to support LTE, client specific VPN services and technologies like IPAG and PIVOT
  • Responsible for curation of over 150 custom designed circuit diagnostic tests made available to field technicians
  • Responsible for estimations and resource allocation to projects based on requirement
  • Coach development teams and review work products including systems design, development artefacts and comprehensive testing deliverables
  • Spearheaded initiatives on improving performance and fallout reduction of the application and introduced numerous early warning mechanisms
  • Development on core java and I-log JRules and memory leak diagnostics
Software DevelopmentComputer ScienceTimelinesProduct VisionSizingProject Delivery+3

Education

Massachusetts Institute of Technology

Certificate in Systems Architecture — Architecture & Systems Engineering : Models & Methods to Manage Complex Systems

Jan 2018Jan 2019

Stellenbosch University

Post Graduate Certificate Course in Systems Engineering

Jan 2015Jan 2015

Karnataka State Open University

Master of Business Administration (MBA)

Jan 2012Jan 2014

Mangalore University

St.Aloysius College - Bachelor of Computer Applications — Computers/Application Development.

Jan 2004Jan 2007

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