May 2015 – Present · 10 yrs 10 mos · Arlington, VA

• Partner with clients across government, tech, and industry, including HHS, AVN Corporation, Laguintas, LivePerson, and the IRS, to deliver strategic communications that drive engagement, clarity, and change. Led human-centered design HHS LymeX Innovation communications effort, improved executive alignment at a top AI firm, and supported Agile adoption at the IRS with tailored messaging that eased resistance and boosted buy-in. Secured new business through targeted networking and built a reputation as a trusted communications and CX generalist. Blended storytelling with CX/UX, Agile, and digital transformation to support culture change and customer success.

Jul 2011 – May 2015 · 3 yrs 10 mos · Alexandria, VA

• Supported digital transformation, internal communications, and technology adoption for federal clients including the DOT and U.S. Forest Service. Boosted eMNEPA newsletter readership 4x through a full redesign and led a major data research project with 70+ interviews that shaped future data management practices. Created engaging newsletters, web content, and executive messaging, including speeches and reports used in Congressional briefings, that built support for IT initiatives. Produced training materials and conducted tool and CMS training for hundreds of users. Led web content strategy and post-migration enhancements to improve usability, accessibility, and stakeholder engagement across digital platforms.

Nov 2010 – Jul 2011 · 8 mos

• Provided marketing and communications strategy for clients including Time Warner Cable and Blue Capture Consulting. Created collateral, advertising, and media materials, and developed web, brochure, and presentation content. Delivered creative, research-informed strategies that aligned messaging with brand goals and market needs.

Jun 2008 – Oct 2010 · 2 yrs 4 mos

• Led marketing and public affairs efforts for the DoD’s National Security Education Program, boosting awareness and recruitment for The Language Flagship. Delivered brand and social media training to university partners and managed the development of key outreach materials, including the Annual Review, newsletters, and videos. Directed content, design, and vendor coordination to support strategic messaging across web, print, and digital channels.

May 2006 – Feb 2008 · 1 yr 9 mos

• Served as a regional spokesperson for Sprint, managing media relations across the Mid-Atlantic. Secured coverage through press releases, industry articles, and media outreach while providing PR guidance to internal clients. Led crisis communications, developed daily news briefings for executives, and trained junior staff on media response and messaging.

May 2004 – May 2006 · 2 yrs

• Led high-profile community engagement initiatives, including Sprint’s presence at the Larry King Cardiac Foundation Gala and the relaunch of the Nextel Community Connect program. Managed nonprofit partnerships, corporate sponsorships, and charitable giving strategy. Also spearheaded a recycling public affairs campaign that earned national media coverage in The Washington Post.

May 2002 – May 2004 · 2 yrs

• Supported the Director of Corporate Communications at Nextel by managing media inquiries, creating daily news reports, and coordinating schedules. Played a key role in producing the company’s Annual Report—liaising with design and print vendors, organizing executive photo shoots, editing content, and verifying facts for accuracy.