Deven Rastogi

CEO

Nainital, Uttarakhand, India9 yrs 8 mos experience

Key Highlights

Proven track record in key account management.
Expertise in revenue generation through upselling.
Strong leadership skills in team management.

Stackforce AI infers this person is a Key Account Manager in the Fintech industry with a focus on customer retention and revenue growth.

Contact

Skills

Core Skills

Key Account ManagementCustomer RetentionRevenue Generation

Other Skills

Business DevelopmentClient RelationsCommunicationCross-SellingKey Account Acquisition & RetentionManagementMarket ResearchMarketingMarketing CampaignsMarketing StrategyMicrosoft ExcelMicrosoft OfficeMicrosoft WordPublic SpeakingRenewal Retention

About

Experienced Key Account Manager with a demonstrated history of working in the financial services industry. Skilled in Microsoft Word, Market Research, Management, Teamwork, and Marketing. Strong sales professional with a M.B.A. focused in Marketing & Finance from Institute Of Management Studies, Kurukshetra University, Kurukshetra.

Experience

Nakad

Lead, Customer Success-Enterprises

May 2024 – Present · 1 yr 10 mos · Gurugram, Haryana, India · On-site

Ensuring fruitful relationships with NAKAD’s
Enterprise Clients
Maintaining positive Net Revenue Retention
(NRR)
Ensuring incremental platform adoption and
product usage among the Clients
Effective Grievance & Escalation Management
Ensuring Inter-departmental co-ordination
with different teams under NAKAD like
product, integration, legal, sales, etc.
Revenue Growth through Cross-sell & Upsell
Ensuring in-time renewals
Resolving any product/service gaps as stated
by the Clients in with co-ordination respective
teams
Client Retention & Churn Management
Team building and leadership
Optimum Price Negotiation
Knowledge expertise in platform, product &
service

Key Account ManagementCross-SellingUpsellingRenewal RetentionTeam LeadershipCustomer Retention

Clear

Senior Manager, Key Accounts

Feb 2022 – Mar 2023 · 1 yr 1 mo · New Delhi, Delhi, India

Managing and ensuring hygiene of Enterprise Accounts
Account level ownership of incremental revenue generation
Ensuring account growth through up selling, cross selling and meeting the right stakeholders
Handling grievances and ensuring zero account churn
Coordinating with client and product development team to ensure smooth product deployment
Coordinating with different teams for smooth and efficient issue resolution

CommunicationKey Account ManagementCross-SellingUpsellingRevenue GenerationCustomer Retention+1

Payu

Key Account Manager

Apr 2019 – Oct 2021 · 2 yrs 6 mos · Gurgaon, India

Managing Key Relationships by ensuring portfolio growth in terms of wallet share and revenue
Cross-sell and up-sell of payments products
Active participation & engagement in campaigns to grow active merchant count, volumes and revenue
Merchants’ Grievance handling and ensuring strong business relationship
Competition Tracking and Analysis

Paytm

Key Account Manager

Dec 2014 – Mar 2019 · 4 yrs 3 mos · Noida Area, India

End to End account interface - Handling account grievance Managing best in industry deals from account.
GMV at account level Ownership.
Catalog Enhancement and increasing SKU count for Category.
Competition Analysis.
Implementing Strategies and Procedures for Key accounts growth and Productivity.