Khushi Mishra

Customer Success Manager

Delhi, India5 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in driving revenue growth.
Expertise in customer success and retention strategies.
Strong background in user research and product management.

Stackforce AI infers this person is a SaaS Customer Success professional with a focus on growth and user engagement.

Contact

Skills

Core Skills

Customer SuccessGrowth StrategiesUser ResearchProduct Management

Other Skills

Agile MethodologiesAnalytical SkillsCommunicationContent WritingContinuing Medical Education (CME)Customer AcquisitionCustomer GrowthCustomer RetentionCustomer ServiceCustomer activationData AnalyticsData EntryElectronic Medical Record (EMR)GTMGoogle Analytics

About

Customer Success professional with a strong focus on driving revenue-led growth through retention, activation, and customer lifecycle strategies. At Exly (YC W19), I help creators and businesses grow their GMV by optimizing onboarding, reducing churn, and scaling high-impact success motions. My approach blends data-backed experimentation with deep customer empathy to unlock long-term value. From early-stage teams to structured orgs, I bring a bias for action and a commitment to growth.

Experience

Exly (yc w19)

2 roles

Customer Success Associate

Oct 2024 – Present · 1 yr 5 mos · Gurugram, Haryana, India · On-site

Key Responsibilities:
Own and manage the end-to-end creator journey — including onboarding, activation, retention, growth, and renewal.
Design and implement scalable workflows to reduce time-to-value and increase creator lock-in.
Drive consistent QoQ revenue growth of 15–30% through structured success initiatives.
Collaborate cross-functionally with Product and Sales teams to improve creator LTV and overall engagement.
Conduct periodic health checks and success planning to proactively identify and mitigate churn risks.
Build playbooks for creator segmentation, success metrics, and expansion opportunities across cohorts.
Lead insights-driven strategies to enhance GMV across various tiers of creators.

Customer activationCustomer GrowthOperations ManagementProduct OperationsGrowth StrategiesSales Growth+7

Customer Success Intern

Jun 2024 – Oct 2024 · 4 mos · Gurugram, Haryana, India · On-site

Cogig

Founding Member

Aug 2023 – Present · 2 yrs 7 mos · Remote

User Research: Conducted user interviews to understand the pain points of individual freelancers and small agencies. This research likely involved conducting interviews, and surveys, and using the insights gained to inform product development decisions.
MVP Mapping: Collaborated with the founder to define and prioritise features for the MVP.
GTM: Contributed to cold email outreach and onboarded the first 5 customers for the closed beta launch. Additionally, launched the product on Product Hunt during the public beta phase, where it was featured as the 3rd product of the day!
Content Writing: Wrote clear and concise UX writing for the website and dashboard. Additionally, managed the blog page and social media handles to increase online presence, ultimately improving user adoption and engagement.

User ResearchMVP MappingGTMContent WritingProduct Management