Apr 2023 – Jan 2025 · 1 yr 9 mos · Gurugram, Haryana, India · On-site

• As the Chief Human Resources Officer (CHRO) at ShopClues, my mission transcends traditional HR practices. My role involves orchestrating a seamless confluence of Human Resources, Finance, Legal, and Administration, forming the backbone of our operational strategy. Over the years, I’ve honed a transformative approach to these domains, driven by innovation, strategy, and an unrelenting focus on aligning people practices with business objectives.
• In today’s tech-driven world, HR must evolve beyond its conventional framework, and at ShopClues, we’ve achieved precisely that. Our team has spearheaded the complete digitization of HR processes. From recruitment to onboarding, and from performance appraisals to post-exit formalities, we’ve reimagined these functions to be not just efficient but also employee-centric. This transformation hasn’t just improved process efficiency—it has empowered employees by providing greater transparency, self-service capabilities, and timely access to critical resources.
• This system enables real-time decision-making, providing actionable insights into workforce performance, engagement, and satisfaction.
• Driving Operational Excellence Across Functions:
• Beyond HR, my role encompasses the strategic management of Finance, Legal, and Administration, ensuring these functions operate cohesively. By streamlining processes and fostering collaboration, we’ve achieved operational excellence that supports both the business and its employees.
• Finance: I’ve worked closely with the finance team to align budgeting and forecasting with our strategic goals, ensuring optimal resource allocation and financial health.
• Legal: In collaboration with legal experts, I’ve overseen compliance frameworks that safeguard the organization against potential risks while enabling business agility.
• Administration: By implementing efficient administrative processes, we’ve created an infrastructure that supports our workforce and enhances productivity.

Sep 2022 – Mar 2023 · 6 mos · Gurugram, Haryana, India · On-site

• As the Senior Director : HR at ShopClues, I have had the privilege of driving pivotal initiatives aimed at transforming human resources into a strategic enabler of business success. My role encompassed not only optimizing operational efficiencies but also fostering a thriving employee culture. With a focus on digitization, automation, performance management, and employee engagement, my tenure has been dedicated to aligning HR strategies with organizational goals while placing employees at the core of our progress.
• Cultivating an Employee-Centric Work Culture :
• At ShopClues, I have been deeply committed to building a workplace that prioritizes employee well-being, engagement, and growth. Recognizing that a motivated workforce is the key to sustained organizational success, I introduced a range of initiatives designed to enhance employee satisfaction and foster a sense of belonging.
• Aligning HR Strategies with Business Goals:
• My role required me to act as a strategic partner, ensuring that HR initiatives directly supported the organization’s business objectives. This alignment was achieved through close collaboration with leadership and functional heads, particularly in areas such as talent acquisition, workforce planning, and organizational development.

Nov 2020 – Aug 2022 · 1 yr 9 mos · Gurugram, Haryana, India · On-site

• As Associate Director: Talent Acquisition at ShopClues, I am driven by the dual goals of ensuring timely and high-quality hiring while creating a candidate experience that reflects our values and vision. Through process optimization, data-driven decision-making, and a commitment to continuous improvement, I have contributed to building a talent acquisition function that supports the organization’s dynamic growth and positions it for long-term success.
• Leveraging Data for Strategic Decision-Making:
• In today’s data-driven environment, talent acquisition cannot rely solely on intuition. I have embraced data analytics to enhance the precision and effectiveness of our hiring strategies.
• Tracking Key Metrics:
• I’ve established systems to monitor key performance indicators (KPIs) such as:
• Time-to-Fill: Measuring the time taken to fill each position, with a focus on identifying and addressing bottlenecks in the process.
• Offer Acceptance Rates: Understanding why candidates accept or decline offers to refine our approach to compensation and engagement.
• Source Effectiveness: Analyzing which recruitment channels (job boards, employee referrals, social media, etc.) yield the best results in terms of quality and quantity of hires.
• Predictive Insights
• By analyzing historical data, I’ve been able to predict future hiring trends and plan proactively. For instance, identifying periods of increased hiring demand has enabled us to prepare resources and pipelines in advance, ensuring smoother operations during peak times.
• Nurturing Passive Talent:
• Not all top candidates are actively looking for new opportunities. I’ve developed strategies to engage passive talent, such as personalized outreach and maintaining long-term connections through newsletters, industry events, and networking.

Apr 2018 – Oct 2020 · 2 yrs 6 mos · Gurugram, Haryana, India · On-site

Apr 2017 – Mar 2018 · 11 mos · Gurugram, Haryana, India · On-site

• In my role as Manager – Talent Acquisition at ShopClues, I focused on driving recruitment initiatives that were efficient, timely, and aligned with the organization’s strategic goals. Overseeing end-to-end hiring processes, I ensured that we not only attracted the best talent but also maintained a candidate-friendly approach that reflected ShopClues’ commitment to excellence and inclusivity. My responsibilities encompassed streamlining workflows, collaborating with stakeholders, leveraging data-driven approaches, and fostering a robust employer brand.

Oct 2015 – Mar 2017 · 1 yr 5 mos · Gurugram, Haryana, India · On-site

• As a Certified Strategic HR Business Partner, I bring a visionary approach to human resources, transcending traditional HR management to create a deeper alignment with organizational objectives. In my role at ShopClues, I integrate people strategies with business goals, ensuring HR is not just a supportive function but a driving force behind success. This strategic alignment, especially with the Technology and Product verticals, is a cornerstone of my contributions to ShopClues’ sustained growth and innovation.
• Partnering with Technology, Product and Leadership Teams
• I collaborate extensively with department leaders to address critical human resources needs. These collaborations involve:
• Organizational Design: Aligning team structures with departmental and organizational objectives.
• Workforce Planning: Anticipating talent needs for current and future projects to ensure we are always equipped with the right skills at the right time.
• Talent Development: Crafting programs that support both immediate project requirements and long-term career growth for employees.
• By embedding HR strategies directly into product development and technology roadmaps, I ensure that teams are well-prepared to tackle challenges, remain agile, and maintain a competitive edge in the marketplace.
• Proactive HR Practices for a Dynamic Organization
• In a rapidly evolving industry, waiting to react is not an option. My approach involves:
• Data-Driven Insights: Analyzing retention, hiring, and engagement metrics to forecast workforce trends.
• Scenario Planning: Preparing for potential challenges, such as skill shortages or market shifts, with proactive strategies.
• Future-Proofing Talent: Ensuring employees are equipped with emerging skills needed to maintain competitive advantages.
• Key Achievements
• Rapid Workforce Scaling: Designed strategies that enabled ShopClues to scale its workforce efficiently while maintaining high standards of quality and cultural alignment.

Dec 2013 – Oct 2015 · 1 yr 10 mos · New Delhi Area, India

• Summary
• Recruitment Management, Key Account Management, Talent Acquisition, Delivery Management, Client Handling.
• Having experience of hiring for top product development, e-commerce, internet companies, media, finance domain.
• Closed Country head role for OLX for Pakistan FY- 14 -15.
• Clients Handled – OLX , BSB – Hike , Snapdeal , Unicommerce , Eros International
• Clients worked for - OLX , BSB – Hike , Snapdeal , Unicommerce , Eros International , BSB Portal , Housing.com , Tower Research , DE Shaw , Accenture , American Express , Shoto , Zigwheel etc.
• Profile
• Recruitment Professional with of experience in Talent Acquisition, Recruitment, Delivery Management and Client Relations while working with Recruitment Search Firms and IT Company.
• Developed Relationships with Clients and successfully Signed Paper Work directly and indirectly with Giants.
• Managed recruitment team of 7 members
• Managed different Industry verticals for the Recruitment Processes i.e. IT (IT Product & IT Services), Management Consulting, Pharmaceuticals, Life-Sciences, HealthCare, Internet, E-Commerce, Dotcom, Financial Services, Analytics etc. across India,Pakistan,Bangladesh, Asia-Pacific, Middle-East geographies.
• IT Skill Set I've worked on:
• Big Data/ Grid Computing/Cloud/ Virtualization: Data Scientist, Machine Learning, NLP, Hadoop, Hive, Pig, hBase Mahout, EC2, Amazon, etc.
• Programming Languages: Java (J2EE, J2ME, and J2SE), C, C++, C#, .Net, PHP, SQL, XML and HTML etc.
• Platform: Windows (Mobile/ Web), Android, iOS, Linux/Unix, Mac, *Nix etc.
• Database: Oracle, MS SQL, DB2, Sybase, Teradata etc.
• Server Admin: Web logic, Web sphere, Tomcat, Apache Open Source Technology: Linux/Unix, Apache web server,
• Data warehousing – Informatica, Cognos, Hyperion, Oracle DW, SAS DWH Designing tool: UI/UX, Flash, Photoshop, Firebug, Dreamweaver, Coda
• Web/Internet: SEO, SEM

Jun 2011 – Dec 2013 · 2 yrs 6 mos · Gurgaon, India

• Handling end to end Recruitment and has expertise in salary negotiations.
• Managing Appraisal process across all levels.
• Coordinating in the formulation and implementation of increment, incentive, VPB etc.
• Setting up of various HR Policies.
• Formulating & implementing various Employee Engagement Activities.
• Handling other day to day HR activities like Probation, Full & Final Settlement, Vendor Management, Grievance Handling.
• Recruitment and Selection of the employees
• Salary Negotiation
• Help in filing the various forms regarding the Provident Fund and Employees State Insurance
• Joining Formalities – Responsible for taking the complete joining formalities of new joining, opening the bank salary a/c etc.
• Issue Offer Letter and Appointment Letter.
• Leave and Attendance management
• Exit interview and Full and Final settlement
• Dealing with the employees for the problems they face while they are working and solving the same as early as possible.
• Performance Management (Facilitating the Appraisal process, etc.)
• HR Reports and MIS