Sonia Yasmine

Recruiter

Antananarivo, Analamanga, Madagascar6 yrs experience

Key Highlights

Proven expertise in talent acquisition and recruitment strategies.
Strong background in enhancing customer experience and retention.
Skilled in teaching and developing personalized learning plans.

Stackforce AI infers this person is a Customer Experience and Talent Acquisition Specialist with a focus on education and engagement.

Contact

sonia@sortlist.com LinkedIn

Skills

Core Skills

Talent AcquisitionRecruitment Strategy DevelopmentCustomer ExperienceCustomer Feedback ManagementTeachingPedagogy

Other Skills

Active ListeningAnthropologyAudio transcriptionCandidate experience & engagementChange ManagementClassroom managementCommunicationCultural SensitivityCustomer Retention StrategiesCustomer retention and loyalty buildingCustomer supportCustomized hiring strategy developmentEmployee Relations & EngagementEnglish as a Second Language (ESL)Formative and Summative evaluation

About

🤝We're expanding our team! If you're passionate about making a real impact in the agency world and want to grow with a dynamic international scale-up, you are a good fit for Sortlist. 🌟About us: Sortlist is one of Europe’s rapidly expanding software scale-ups. We connect companies across various industries with the most suitable digital agencies. Our international platform helps companies to find the best B2B service providers to help their businesses grow. Sortlist is currently operating in Belgium, France, the Netherlands, Germany, Spain, Romania, Tunisia, and Madagascar, with plans to expand its global presence. 🎯 By joining us, you will: ☑work with friendly and passionate teammates, committed to grow wider and bigger ☑ work in a flexible and autonomous way ☑maintain the right balance between professional and personal life Wanting to learn more about the current job openings at Sortlist? I am at your disposal so do not hesitate to send me a direct message.

Experience

Sortlist

Talent Acquisition Sourcer

Nov 2024 – Present · 1 yr 4 mos · Antananarivo, Analamanga, Madagascar · On-site

Based on the needs of each department and the company's values, I proactively identify, engage, and qualify top candidates for job openings by utilizing various sourcing strategies and channels, ensuring a strong pipeline of talent for hiring managers.
Talent Acquisition & Sourcing: sourcing, screening, and engaging with high-potential candidates through multiple channels. Proficient in conducting interviews and evaluating applicants to ensure a strong cultural fit and alignment with role requirements.
Customized hiring strategy development: I craft and execute customized hiring strategies that provide effective talent solutions and support business objectives.
Candidate experience & engagement: focused on delivering a positive and engaging candidate journey by providing clear communication, personalized guidance, and constructive feedback throughout the entire hiring process.

Talent Acquisition & SourcingCustomized hiring strategy developmentCandidate experience & engagementTalent AcquisitionRecruitment Strategy Development

Physalis solutions back & front office

Customer Experience Officer

Feb 2022 – Oct 2024 · 2 yrs 8 mos · Antananarivo, Analamanga, Madagascar · On-site

The role encompasses the following key responsibilities:
Collaborate with internal teams: Work closely with cross-functional teams to ensure a unified approach to customer experience and address customer needs effectively.
Provide personalized customer support: respond to customer inquiries with tailored solutions through multiple communication channels, including phone calls, emails and ensuring that each interaction is personalized and meets the customer’s needs.
product assistance and troubleshooting: offer expert advice and guidance on product features, usage, and benefits, helping customers make informed decisions. Resolve any issues related to product functionality or order processing in a timely and efficient manner.
Order issue resolution: Address and resolve problems related to customer orders, such as delivery issues, incorrect items, or payment discrepancies, ensuring that customers’ concerns are resolved quickly and professionally.
Customer retention and loyalty Building: implement strategies to strengthen customer loyalty and increase retention by delivering exceptional service, offering loyalty rewards, and creating personalized experiences that exceed expectations.
Manage customer returns: handle customer returns, exchanges, and refunds in a smooth and efficient manner, ensuring that customers are satisfied with the resolution process

Customer supportProduct assistance and troubleshootingCustomer retention and loyalty buildingOrder issue resolutionCustomer ExperienceCustomer Feedback Management

E2f madagascar

Audio Transcriber

Apr 2021 – Dec 2021 · 8 mos · Antananarivo, Analamanga, Madagascar

The main tasks were as follows:
Analysis and comprehension of podcast recordings and radio shows
Typing of faithful and accurate transcription
Proofreading and review

Audio transcriptionProofreading

Ritcheyl school of madagascar

English Language Teacher

Sep 2020 – Jan 2021 · 4 mos · Antananarivo, Analamanga, Madagascar · On-site

Responsibilities:
Develop and implement individualized learning plans to address the diverse needs of students, including those with language barriers.
Organize and lead extracurricular activities, such as English clubs
Foster a positive and inclusive classroom environment, encouraging students to express their ideas and opinions confidently.
Collaborate with colleagues to develop cross-curricular projects and integrate English learning with other subject areas.
Design and implement assessments (formative and summative) to track student progress and adjust teaching methods accordingly.
Promote a love for reading and literature by organizing book discussions and reading challenges

Lesson plan designClassroom managementTeaching English as a Foreign LanguageTeachingPedagogy

La krana high school

English Language Teacher

Nov 2018 – Jul 2020 · 1 yr 8 mos · Antananarivo, Analamanga, Madagascar · On-site

Responsible for designing each lesson in accordance with the official curriculum in order to achieve throughout the school year, the teaching objectives outlined in the said curriculum.
The main tasks were as follows:
Develop and deliver lessons aligned with the official curriculum to ensure the achievement of the teaching objectives set for the school year.
Use a variety of modern teaching methods to motivate and engage students effectively.
Manage classroom dynamics and provided ongoing mentorship to support students throughout their learning journey.
Teach and assess the four key language skills: reading, writing, speaking, and listening.
Monitor and evaluate student progress, including grading and providing feedback on exam papers.
Collaborate with parents to enhance student motivation and engagement in learning

Lesson designClassroom managementStudent assessmentTeachingPedagogy