Divanshi Arora

Business Development Manager

Chandigarh, Chandigarh, India11 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in customer success strategies and product adoption.
Proven track record in training and development for diverse clients.
Strong background in relationship management across industries.

Stackforce AI infers this person is a Customer Success Manager with expertise in SaaS and training development.

Contact

Skills

Core Skills

Customer SuccessProduct AdoptionTraining & DevelopmentConsulting

Other Skills

Adobe PhotoshopAdvertisingBusiness DevelopmentCommunicationCorporate CommunicationsCreative WritingCritical ThinkingCross-functional Team LeadershipCustomer Escalation ManagementCustomer OnboardingCustomer Relationship Management (CRM)Customer ServiceDecision-MakingDiversity & InclusionEmployee Learning & Development

About

As a seasoned Business Analyst and Customer Success Manager, I bring a wealth of experience in optimizing business processes and ensuring client satisfaction. With a background in product and skill-based training at Grazitti Interactive, I've successfully navigated diverse industries and geographies, honing my expertise in onboarding and relationship management. My journey includes an MBA from Symbiosis International University, specializing in public relations, advertising, and applied communication, complemented by a postgraduate diploma in business management from Lovely Professional University. Armed with certifications in KCS v6, Train the Trainer, and Salesforce administration, I am dedicated to continuous learning. My passion lies in customer engagement, storytelling, and consulting, driving me to create meaningful and impactful solutions. Let's connect to explore how my skills can contribute to your business success.

Experience

11 yrs

Total Experience

2 yrs 2 mos

Average Tenure

6 yrs 8 mos

Current Experience

Grazitti interactive

4 roles

Principal Customer Success Manager

Promoted

Jul 2024 – Present · 1 yr 11 mos

> Drive product adoption and customer success strategies to maximize the value of SearchUnify for key accounts.
> Build and nurture strong customer relationships, acting as a trusted advisor to identify and address customer needs and challenges.
> Develop and execute strategic customer success plans, including onboarding, training, and ongoing support to ensure customer satisfaction and retention.

Critical ThinkingProblem SolvingStrategic PlanningCustomer SuccessProduct Adoption

Manager of Training and Development

Mar 2023 – Jul 2024 · 1 yr 4 mos

1. Onboarding New Joiners, Customers & Partners: Lead the onboarding process for new employees and customers, ensuring they have a smooth transition and a strong understanding of SearchUnify’s products and services from day one.
2. End-to-End Product Training: Design and deliver comprehensive product training programs, covering all aspects of SearchUnify’s offerings to equip users with the knowledge and skills they need for success.
3. Managing the Customer Academy Site: Oversee the development and maintenance of the Customer Academy site, ensuring it provides up-to-date, relevant, and accessible training resources for continuous learning and development.

ConsultingTrainingTraining & DevelopmentCorporate Communications

Senior Customer Success Manager

Oct 2021 – Mar 2023 · 1 yr 5 mos

1. Data Analysis and Insights: Leverage data analysis to track customer usage patterns, identify areas for improvement, and provide actionable insights that drive customer success and enhance the overall experience.
2. Success Consulting: Provide expert success consulting to clients, offering tailored strategies and solutions to help them achieve their business objectives using SearchUnify's platform.
3. Relationship Management: Build and maintain strong relationships with key stakeholders, ensuring ongoing satisfaction, fostering trust, and promoting long-term partnerships.

Customer Success Manager

Sep 2019 – Sep 2021 · 2 yrs

As a Customer Success Manager at SearchUnify, I drive customer satisfaction and retention by providing expert guidance and support. My responsibilities include onboarding new clients, ensuring effective utilization of our platform, addressing customer queries, and working closely with clients to achieve their business goals. I also gather and analyze customer feedback to inform product improvements and foster long-term relationships.

Techtier

Business Analyst, Project Management & Client Trainer

May 2018 – Sep 2019 · 1 yr 4 mos · Chandigarh, Chandigarh, India

Dealing with US-based clients include Cisco, SAP and other giants who conduct conferences in the North America region.
1. Requirement Gathering and Analysis: Collect and analyze business requirements from stakeholders to define project scope and objectives.
2. Project Planning and Coordination: Develop project plans and timelines. Coordinate with cross-functional teams to ensure timely delivery of project milestones.
3. Client Communication and Training: Conduct training sessions for clients to ensure they understand and can effectively use the product or system. Provide ongoing support and address client inquiries.
4. Process Improvement: Identify opportunities for process improvements and recommend solutions to enhance efficiency and effectiveness.
5. Data Analysis: Use Power BI to import, clean, and transform data from various sources. Perform detailed analysis to uncover trends, patterns, and insights that can inform business decisions.
6. Dashboard Creation: Design and build interactive dashboards in Power BI that visually represent key metrics and data insights. Ensure dashboards are user-friendly and customizable to meet the specific needs of different stakeholders.
7. Documentation and Reporting: Prepare detailed documentation including business requirements, project plans, training materials, and status reports for stakeholders.

Xoro global pvtltd

Project Delivery Manager

Apr 2017 – May 2018 · 1 yr 1 mo · Chandigarh, Chandigarh, India

1. End-to-end project management with Australian clients
2. Handling a team of 7 people including web developers, designers and SEO experts
3. Complete coordination and delivery ensured following SCRUM and AGILE

Zomato

Sales Manager

May 2016 – Apr 2017 · 11 mos · Chandigarh, Chandigarh, India

1. Help restaurants market, engage and connect with their audience better by selling Zomato online visibility
2. Effectively search prospective clients and convert sales leads
3. Manage end-to-end client relationship including pitching, negotiation, contracting, billing/ invoicing, and payment collection, result tracking, and troubleshooting