Charu Mathur

CEO

Gurgaon, Haryana, India18 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

18 years of cross-functional banking experience.
Expert in launching digital banking initiatives.
Proven track record in driving business transformation.

Stackforce AI infers this person is a Fintech expert with a strong focus on digital banking and business strategy.

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Skills

Core Skills

Digital BankingBusiness StrategyChange ManagementData Analytics

Other Skills

AnalyticsBusiness AnalysisBusiness DevelopmentCorporate FinanceCross Sell CampaignsCustomer AcquisitionDigital MarketingDue DiligenceFinancial AnalysisFinancial ModelingFinancial ServicesMachine LearningManagement ConsultingMarket EntryMergers

About

18 years of varied cross-functional experience across Business Strategy, Balance Sheet and P&L Management, New Business Launch, Change Management, Decision Science, Organization Restructuring and Productivity / Efficiency Improvement. Worked across business lines of Assets, Liability, Wealth, Trade, Forex and Payments across Retail Individual and SME segments in banking. Launched several new lines of businesses and spearheaded initiatives to increase market share and drive growth Currently as Head-Digital Banking & Strategy at IndusInd Bank, I am responsible for setting up and scaling up new digital first business lines from scratch for Retail Individual and MSME client segments. Increasingly, digitally acquired business across product lines is significant contributor to Bank’s balance sheet in these segments and growing strongly. In my role, I also enable and drive transformation of traditional business lines leveraging technology unlocking significant productivity and efficiency gains. Further, I am responsible for driving data driven decisioning using advanced analytics across retail individual and MSME lending and for customer lifecycle management across platforms

Experience

Indusind bank

3 roles

Head - Digital Banking & Strategy

Promoted

Jan 2021 – Present · 5 yrs 2 mos

Drive product roadmap across digital platforms and applications for the Bank for Retail Individual and MSME clients to provide superior customer experience
Drive Direct Digital P&L and Balance Sheet through digital marketing for new client acquisition and cross sell campaigns on existing clients. Built a Direct Digital business from scratch which is 5% of Bank’s Business already, growing strongly and has better efficiency than offline models
Drive transformation of existing business lines through digital first, zero operations design principles and lead change management across user journeys pertaining to retail / MSME lending, deposits, wealth management, cross border trade to unlock productivity and efficiency gains
Drive data driven decisioning through advanced machine learning based models that govern underwriting across ~150,000 Cr of retail and MSME lending portfolio of the Bank. Drive real time, event driven and propensity based campaigns to acquire, engage, retain and grow customers across digital platforms and applications

Digital BankingP&L ManagementChange ManagementData AnalyticsBusiness Strategy