Jul 2024 – Nov 2024 · 4 mos · Melbourne, Victoria, Australia · Hybrid

• My role focuses on understanding clients' current landscapes and desired outcomes to deliver industry-leading experiences. This is achieved through the delivery of solutions in every aspect of AV. We can partner to enhance audience engagement, improve employee experiences, and secure and power essential operations.
• From strategy to execution, and from the network to the cloud, my team at Diversified and I help companies reach their CX and EX goals

Feb 2024 – Jun 2024 · 4 mos · Melbourne, Victoria, Australia

• Brief time off immigrating from the UK to Australia (with some traveling in between)

Jul 2021 – Feb 2024 · 2 yrs 7 mos

• I managed one of the UK & Dell's largest resellers. I am responsible for creating strong stakeholder senior relationships & creation / execution of a robust plan adhering to both companies' values and goals. I regularly execute ongoing enablement and development campaigns.
• I work with our partner to drive mutual growth with the goal of making Dell their number 1 vendor across all lines of business from the Edge, to the Core, to the Cloud
• Key responsibilities:
• Executing enablement plan, with a view to success as wider account plan
• Managing extensive pipeline
• Deliver growth in revenue year on year
• Utilise Dell / Partner data insights to create additional pipeline & improve overall relationship
• Lead virtual team towards pre-defined goals, sales campaigns and defining internal support responsibilities towards the team goals.

Sep 2017 – Jul 2021 · 3 yrs 10 mos

• In this role I managed accounts within the Dell UK Enterprise business and am responsible for the global purchase of Enterprise Compute and Client hardware from an internal perspective. I also run the day to day operation building & developing key relationships. I achieve this by ensuring my engagement entails ensuring the customer is aware of Dell's End to End solution from PC to Storage, from Services to Servers, From Software to Security covering our vast product range.
• Key responsibilities:
• Build relationships with key stakeholders, becoming a trusted advisor
• Grow Dell’s footprint within the accounts across different business units
• Achieve growth in revenue year on year
• Manage accounts from a global perspective – manage communication & messaging for accounts as well as escalations & project management
• Ensure virtual teams are working towards a common goal
• Road-map & product transition sessions with customer
• Keep customer informed of market trends and educate on Dell’s end to end portfolio

Nov 2014 – Sep 2017 · 2 yrs 10 mos · Greater Glasgow Area

Jan 2014 – Nov 2014 · 10 mos

• Dealing with customer service for the domestic business within Scottish and Southern Energy.

Apr 2011 – Jan 2014 · 2 yrs 9 mos · Greater Glasgow Area

• In this role I managed the warranty renewals of companies within the UK Channel segment of Dell.
• I proactively engaged with Channel Partners, so that they could help manage their own customer's support strategies and generate revenue.
• Other duties and responsibilities are:
• Meet strict revenue targets
• Build relationships with customers and clients
• Manage a pipeline of opportunites
• Generate quotes and process orders
• Work to strict SLA's and meet customers expectations

Feb 2010 – Apr 2011 · 1 yr 2 mos · Greater Glasgow Area

• Generating quotes for all the sales functions within the DELL sales team, and supporting them wherever necessary. This included maintaining 100% accuracy and adherence to SLA's in order to make the sale to the customer.