Keyur D.

CEO

Bengaluru, Karnataka, India16 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 13 years of diverse IT experience.
Expert in Customer Success and Strategic Consulting.
Proven track record in Business Analysis and Pre-sales.

Stackforce AI infers this person is a SaaS Customer Success and IT Consulting expert.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Strategic ConsultingCustomer SuccessProduct ManagementSolution ImplementationIt ConsultingApplication Development

Other Skills

Account ManagementAccount PlanningAnalytical SkillsBusiness AnalysisBusiness Process ImprovementBusiness Relationship ManagementBusiness ReviewsCommunicationCost EstimationCustomer AdvocacyCustomer EngagementCustomer ExperienceCustomer RetentionCustomer SatisfactionData Analysis

About

13+ years of work experience in Information Technology at multiple roles like Software developer, Business Analysis, Pre-Sales and Consulting KEY COMPETENCIES • Business Analysis and Consulting experience in Telecom, Pharmaceuticals and Security Domains • Requirement Gathering, Requirement Analysis and providing high level solutions • Pre-sales, develop RFIs and respond to RFPs • Providing effort and cost estimations • Acting as a liaison between Business and Technology teams

Experience

16 yrs 6 mos

Total Experience

5 yrs 6 mos

Average Tenure

10 yrs 10 mos

Current Experience

Webengage

4 roles

SVP - Customer Success (Key Accounts) & CoE

Promoted

Aug 2025 – Present · 9 mos

VP - Center of Excellence (CoE)

Oct 2023 – Aug 2025 · 1 yr 10 mos

Solution SellingData AnalysisCommunicationStrategic ConsultingDigital MarketingData Management+12

VP - Customer Success

Promoted

Jan 2018 – Sep 2023 · 5 yrs 8 mos

Business ReviewsCustomer SuccessCustomer SatisfactionKey AccountsSolution SellingCustomer Retention+35

Manager - Customer Success

Jun 2015 – Jan 2018 · 2 yrs 7 mos

Business ReviewsCustomer SuccessCustomer SatisfactionKey AccountsSolution SellingCustomer Retention+35

Seclore

Senior Business Solution Specialist

Sep 2013 – Jun 2015 · 1 yr 9 mos · Mumbai Area, India

Collaborate with Business and IT users to map their requirements with Seclore FileSecure offerings.
Engage with current and prospective customers of Seclore and help them adopt the product and solutions on offer.
Develop proof of concepts to showcase product and solution capabilities along with documentation and end user training.
Develop Request for Information (RFIs) and respond to Request for Proposals (RFPs).
Ensure consistent growth in product awareness and adoption.
Create and identify opportunities for upselling of Seclore’s offerings.
Architect solutions for integration of product with enterprise solutions
Create documentation such as business cases, usage scenarios and solution blue prints.
Direct the implementation and support teams to ensure successful completion of project milestones for production, go-live, UAT sign off and manage the initial roll out of the project.
Provide end user feedback to the product team on a regular basis to ensure that the enhancements to the product are made commensurate to industry requirements.

Customer SuccessCustomer SatisfactionKey AccountsSolution SellingCustomer RetentionCommunication+22

Amdocs

2 roles

Senior Subject Matter Expert

Promoted

Jan 2012 – Aug 2013 · 1 yr 7 mos · Pune Area, India

Participated in Requirement Gathering with client
Assisted on-site Business Analyst with pre-sale activity which included providing very high-level solution and estimations
Lead the meetings with internal and 3rd party stakeholders to define interfacing requirements and ensuring solution design meets the Business Requirements
Presented a high-level conceptual solution with mock-ups

Solution SellingApplication DevelopmentIT ConsultingCustomer Relationship Management (CRM)Stakeholder ManagementSolution Implementation+4

Subject Matter Expert

Aug 2009 – Dec 2011 · 2 yrs 4 mos · Pune Area, India

Participate in brain-storming sessions to go over Business requirements and come up with solutions
Create Interface documents which will be used during Integration activities
Create on high-level design documents and test scenarios
Provide effort and cost estimations for the changes requested by client
Worked in all the phases of Software Development Life Cycle (SDLC) including requirement analysis, design, coding, testing, UAT and production

Application DevelopmentIT ConsultingCustomer Relationship Management (CRM)Solution ImplementationProject DeliverySoftware Project Management