Aug 2021 – Apr 2024 · 2 yrs 8 mos · Lyon, Auvergne-Rhône-Alpes, France

Sep 2020 – Apr 2021 · 7 mos · Belgium

• Responsible for operations management in the after-sales department.
• Activities:-
• Team member of regional tech-team for marketing and business strategies.
• Sending out satisfaction survey and analyzing of weekly NPS score.
• Prepared & monitored KPI’s and SLA dashboards by means of Power BI
• Analyzed operational process & addressed process flaws.
• Designed tool for efficient customer service
• Analysed CRM data and identified potential customers for sales pipeline
• Creation of pricing list for products service & maintenance contract
• Creating helpdesk dashboard for Bosch Belgium
• Preparing credit notes, quotations, service contracts & admin work.
• Designing, Editing & Creating customer satisfaction survey for Bosch Thermotechnology Belgium.
• Active participation at the testing phase of new tools & feedback sessions.
• Reporting and Visualization of data in Excel originating form As400
• General Support to the Project team in multiple tasks.
• Preparation & Presentation of monthly and quarterly After-sales result to the management board.

Jul 2018 – Jul 2019 · 1 yr · Mumbai Area, India

• Godrej Interio is India’s largest furniture brand in both home and institutional segments with a presence in 430 Cities.
• Responsible for end-to-end operations (execution, completion, and commercials) for interior construction projects for corporate, petroleum, financial, and educational institutions.
• Projects managed at Godrej & Boyce:
• Mumbai Metro
• Led a team of contractors and supervisors to complete a $3,800,000 project of Madhya Pradesh Government.
• By maintaining optimum inventory levels, receiving timely technical approvals from client-consultant.
• Took control of logistics and vendor-management to complete a fast-track project.
• Designed customized project trackers to clear bottlenecks and ensure on-time completion of 4 branches.
• Maruti Suzuki
• Managed a team of contractors and coordinated with third party contractors to complete a $4,700,000 regional office.
• Negotiated with the manufacturers of raw materials and optimized the flow of materials to ensure regular availability of raw materials for construction.
• Determine Budget for all critical tasks & coordinate projects with the execution team.
• Looked towards Technical Approvals & Executed high-level requirements of clients
• M.P Government
• Worked with a team of engineers and contractors to complete a $3,000,000 million metro station project.
• Served as a billing specialist to solve financial reconciliation and cash-flow issues for the construction projects.
• Observed supplier's KPIs and work on their improvement in participation
• with the provider and procurement team.
• Negotiated costs and dispatch dates with raw material manufacturers.
• Coordinated and synchronized tasks among site engineer, sales and service
• team, and third party contractors.
• Worked as an interface coordinator.

Jul 2016 – Mar 2018 · 1 yr 8 mos · Amravati Area, India

• Responsible for end-to-end operations (execution, designing of RCC structures) for Residential and commercial projects.
• Junior RCC Designer for Commercial and Residential Projects
• Collecting client brief and relaying with execution team
• Made critical changes in structural design which lead to 10% reduction in project costs