Christina Briley

Director of Engineering

San Francisco, California, United States25 yrs 11 mos experience

Key Highlights

Consistently exceeded revenue targets through strategic initiatives.
Expert in client relationship management and satisfaction.
Proven track record in SaaS deployment and project management.

Stackforce AI infers this person is a SaaS expert with a strong focus on client success and project management.

Contact

Skills

Core Skills

SaasClient Relationship ManagementPerformance ManagementProject ManagementChange ManagementHuman Resources

Other Skills

ADP PayrollBPOBudget ManagementBusiness ProcessBusiness Process ImprovementBusiness Process Outsourcing (BPO)CRMCloud ComputingCross-functional Team LeadershipCustomer ExperienceEngagement ManagementEnterprise SoftwareHRISIntegrationLeadership

About

Motivating, engaging leader with repeated success driving growth and profitability, applying strategic planning, analytical, and problem-solving skill set. Consistently achieve and exceed revenue targets by implementing process improvements and driving client success and retention by eliminating critical business issues. Demonstrate outstanding communication skills and expertise in establishing and maintaining successful sales and client partnerships, with passion for exceeding customer expectations. Team- focused, promoting collaboration to achieve common goals. Areas of expertise: Performance & Productivity Optimization | Client Relationship Management Operational Efficiencies | Change Management | Project Management Effectiveness Talent Development | Budget Management | Risk Management Contact Info: christinabriley7@gmail.com

Experience

Gong

Director of Services GTM Strategy

May 2023 – Present · 2 yrs 10 mos · San Francisco Bay Area

Eightfold

2 roles

Global Head, Services GTM Strategy

Promoted

Jul 2022 – May 2023 · 10 mos

Director, Professional Services

Sep 2020 – Jul 2022 · 1 yr 10 mos

Sap

Sr. Director, GTM Strategy & Sales Alignment

Apr 2019 – Sep 2020 · 1 yr 5 mos · Dublin, California

Sap customer experience

Senior Director Professional Services

Apr 2016 – Mar 2019 · 2 yrs 11 mos · Dublin, California

Adp

3 roles

Vice President - Implementation Services

Promoted

Jan 2002 – Jan 2015 · 13 yrs · Pleasanton, California

Led implementation services for the U.S. - Western Region of the National Accounts Division.
Exceeded yearly revenue targets for starting new business.
Successfully deployed new SaaS offering in Western Region.
Surpassed targets for additional revenue bookings even with year over year plan increases.
Oversaw $10M+ budget and decreased year over year expense.
Partnered with Sales in closing business, provided account strategy and participated in pricing as well as contract negotiations.
Managed client relationships by serving as executive sponsor for all Fortune 500 engagements.
Drove initiatives to increase client satisfaction and promote a superior user experience.

Engagement Manager

Promoted

Jan 2000 – Jan 2001 · 1 yr · La Palma, California

Managed multiple project teams in implementation and optimization of client solutions. Led project and change management strategy sessions, managed client expectations, and performed all client negotiations. Developed strong client partnerships at executive level.
Secured all project staffing and resource management by utilizing internal and external vendor resources.
Conducted team mentoring and established best practices for implementation methodology.
Awarded Outstanding Achievement - National Accounts Division “#1 Engagement Manager” – US.

Project Manager

Jan 1997 – Jan 1999 · 2 yrs · La Palma, California

Managed new business implementations for HCM solution. Supervised all planning, management, execution, adoption, and financial controls. Directed project activities from project initiation to post production in following areas: human resources (HR), benefits, payroll, process redesign, workflow, interfaces, and reporting.
Awarded Circle of Excellence - National Accounts Division “Project Leader of the Year” – US.