Nov 2024 – Present · 1 yr 5 mos · Bengaluru, Karnataka, India · On-site

Apr 2023 – Sep 2025 · 2 yrs 5 mos · Bengaluru, Karnataka, India · On-site

Oct 2020 – Oct 2021 · 1 yr

• Preparing sales plan for peak traffic and non-peak traffic
• Developing and implementing sales strategy for chennai market
• Tracking revenue achievement, occupancy, and conversion
• Optimising & cost controlling
• Aid team members in achieving their targets
• Help and aid in sales closures
• Go out on coaching calls with team members
• Hire & Coaching
• Providing training to all team members on a regular basis on sales skills
• Implement & maintain processes and systems by ground level
• Marketing strategy & planning

Mar 2019 – Nov 2020 · 1 yr 8 mos

• Manage the Profit / Loss end to end for the assigned cluster
• Drive the offline channels and close liaisoning with the online team to ensure meeting of Demand Targets
• Responsible for managing operations (quality of service and escalations) in the marketplace and ensuring high quality of customer experience.
• Building sustainable demand channels from a long term perspective such as corporates Tie ups.
• Responsible for meeting the supply targets and identifying new supply avenues.
• Building a highly engaged and energetic team that will strive for success and have high key resources.
• Creating new processes to improve operational efficiencies. - Customer Delight - Delight and wow the customers through service and hospitality culture, managing low failure rates of services, handling customer escalations
• Customer Acquisition and Conversion: Identify and source new sales opportunities through inbound lead follow-up, meet and convert customers daily through schedule visits and walk-ins, handle churn management of existing residents, drive referral programs, manage hyperlocal marketing activities etc.
• Property Operations: Supervision of property staff and their daily tasks
• Hiring and training: for all property staff, housekeepers
• Community Events: Organize community events at Zolo Properties
• Data Recording and Analysis: Maintain customer data, analyze them and come up with insights to improve customer satisfaction, retention and acquisition
• Cost management: for all properties in the cluster, to keep cost under guidelines
• Compliance activities: in terms of keeping all records for the residents, staff and vendors
• Driving the sales growth and manage the entire end to end operations of the for the entire cluster.

Nov 2018 – Mar 2019 · 4 mos

• ▪ Managing all customer issues, tickets and complaints within desired turnaround times
• ▪ Activations of new properties, management of all vendor tasks and setup work
• ▪ Supervision of food operations in the cluster
• ▪ Cost management for all properties in the cluster
• ▪ Maintaining a high Customer Satisfaction Score for the properties
• ▪ Low Turnaround times for customer tickets / issues
• ▪ Timely setup / activations of new properties
• ▪ Cost management and control
• ▪ Process adherence and timely reporting signing and Implementing offline Marketing Campaigns.
• Evaluate needs, define and implement key brand promotional projects (e.g. brand-building programs for Zolo properties, mailing drives, advertising/promotional campaigns, offline events/kiosks, briefing documents for sales etc.)
• Aligning and coordinating with the central online marketing team
• Define marketing and promotion needs of the city for digital marketing activities, to be run centrally by a digital marketing team.
• Lead Generation & Sales Conversion
• Identify the right channels and source various sales opportunities through inbound lead follow-up, outbound cold calls and emails
• Sales Training and Monitoring
• Make sure that the property, as well as office-based teams, are thoroughly trained for customer centricity and sales conversion
• monitoring and driving their performance.
• Data Analysis
• Measuring the efficacy of campaigns vs targets achieved.