Sidhartha Sankar R.

Project Manager

Bengaluru, Karnataka, India9 yrs 9 mos experience
Highly Stable

Key Highlights

  • Over 10 years of AI product development experience
  • Expert in managing multimodal data pipelines
  • Proven track record in enhancing customer satisfaction
Stackforce AI infers this person is a Data Operations Leader with expertise in AI-driven product management and community engagement.

Contact

Skills

Core Skills

Project ManagementData OperationsCustomer RetentionData AnalysisCommunity ManagementData ScienceContent Management

Other Skills

Agile & Waterfall MethodologiesClient LiaisonCommunity EngagementContent DevelopmentCross-functional Team LeadershipCustomer Education ProgramsCustomer Retention StrategiesData WorkflowsETL ProcessesLearning Management SystemsMachine LearningMultimodal Data PipelinesPerformance AnalysisPerformance IndicatorsProject Plans

About

Highly focused AI Data Operations Leader with over 10 years of expertise in driving the development and execution of AI-driven products across Voice, Vision, Translation and Image models. - Proven track record in scaling and optimizing multimodal data pipelines, managing high-quality datasets across audio, video, text, and image domains to support cutting-edge AI solutions. - Skilled in leading cross-functional teams (Product, Engineering, Data Science) to streamline operations and deliver business-impacting AI projects on time and within scope. - Expert in Agile and Scrum methodologies, managing end-to-end project lifecycles, including roadmap development, sprint planning, and risk mitigation to achieve optimal outcomes. - Strong stakeholder management and communication skills, ensuring alignment across teams, vendors, and clients, while maintaining a focus on project goals and timelines. - Leadership experience in community management and operations, having successfully scaled user communities, improved NPS, and led 300+ digital events and campaigns. - Technical proficiency in data analysis and project management tools, including JIRA, Asana, Excel, Power BI, SQL, Python, and a deep understanding of product development life cycles. - Strategic thinker with a data-driven approach, utilizing insights from tools like Amplitude and Freshdesk to improve processes, predict trends, and enhance customer experience and retention.

Experience

Krutrim

Project Manager - AI Data Operations

Feb 2024May 2025 · 1 yr 3 mos · Bangalore Urban, Karnataka, India · On-site

  • Key Result Areas:
  • Spearheading the execution of AI data operations by coordinating cross-functional teams,
  • including Product, Data Science, and Engineering.
  • Leading comprehensive project planning and management, supervising the full project
  • lifecycle from initiation to delivery, ensuring timely execution and risk mitigation.
  • Managing the validation, QA, and optimization of multimodal data pipelines across audio,
  • video, text, and image formats.
  • Delivering end-to-end outcomes in Vendor Management, QA, Data Collection, and Annotation functions, aligning all activities with business goals.
  • Highlight:
  • Directed annotation teams, supervised 50+ members for audio (using Label Studio), 62 members for image (using Label Studio/CVAT), and 12 members for text (using Text Lab)
Project ManagementData OperationsCross-functional Team LeadershipMultimodal Data PipelinesVendor ManagementQuality Assurance

Pratilipi

Project Manager - Community and Operations

Aug 2019Feb 2024 · 4 yrs 6 mos · Bangalore Urban, Karnataka, India · Hybrid

  • Key Result Areas:
  • Analysed Freshdesk data to identify emerging trends and collaborated with Product & Engineering Teams to implement fixes, ensuring customer issues were resolved.
  • Employed Amplitude for segmentation, churn prediction, and customer journey analysis, optimized customer retention and satisfaction strategies.
  • Defined key performance indicators (KPIs), conducted regular one-on-one meetings, and ensured adherence to service level agreements (SLA) for quality and compliance.
  • Led customer education programs, leveraged Learning Management Systems (LMS) such as Blackboard, Canvas, Moodle, and Zoom to enhance user engagement.
  • Highlights:
  • Managed a team of 21 team leads, executed 6,000–11,000 daily customer queries and acted as the primary point of contact for escalations and operational concerns.
  • Enhanced customer satisfaction by improving the Net Promoter Score (NPS) through streamlined feedback loops and resolution processes.
  • Engaged in managing day-to-day customer support operations for 1-10 million MAUs across various languages, supported multiple communication channels, including calls, tickets, SMS, WhatsApp, and email.
  • Developed and implemented self-service content strategies using a centralised knowledge base, thus improving customer self-service capabilities.
Data AnalysisCustomer Retention StrategiesPerformance IndicatorsCustomer Education ProgramsLearning Management SystemsCustomer Retention

My mandir bakbak technologies india private limited

Project Manager – Community & Operations

Sep 2018Aug 2019 · 11 mos · Bengaluru, Karnataka, India · On-site

  • Key Result Areas:
  • Developed and implemented tracking systems to streamline project timelines, accelerate delivery, and monitor progress.
  • Coordinated with vendors and managed cross-functional communication with key stakeholders thus ensuring smooth project execution.
  • Enhanced user engagement through strategic influencer partnerships and data-driven performance analysis.
  • Highlights:
  • Managed over 40 community-driven projects and successfully executed 80+ events from concept to launch.
  • Led a 12-member team, optimized operational processes and resource allocation to improve overall project efficiency.
Project Tracking SystemsVendor ManagementCommunity EngagementPerformance AnalysisProject ManagementCommunity Management

Roubixe

Associate Project Manager - Data Science

Jan 2017Aug 2018 · 1 yr 7 mos · Bangalore · On-site

  • Key Result Areas:
  • Managed end-to-end delivery of data-driven projects across multiple industries, working closely with clients to understand business requirements and align solutions with strategic goals.
  • Led coordination of data workflows, overseeing data collection, cleaning, and ETL processes to enhance data pipeline efficiency and ensure timely delivery of high-quality datasets.
  • Facilitated collaboration between data scientists, engineers, and business stakeholders to implement machine learning and AI-based solutions, driving actionable insights and innovation.
  • Monitored project milestones, resource allocation, and risk mitigation plans, ensuring on-time delivery of advanced analytics models using tools such as SQL and Python.
  • Acted as a key liaison between technical and non-technical teams, translating complex data science concepts into actionable outcomes for business decision-making.
  • Highlights:
  • Led cross-functional teams to deliver data-driven solutions using SQL, Python, and ML/AI, ensuring alignment with client objectives.
  • Managed end-to-end data workflows and project execution, enhancing efficiency and delivering high-quality analytical outcomes.
Data WorkflowsMachine LearningETL ProcessesClient LiaisonData ScienceProject Management

Unacademy

Associate Project Manager - Content and Community

Jun 2015Dec 2016 · 1 yr 6 mos · Bengaluru, Karnataka, India · Remote

  • Key Result Areas:
  • Led a cross-functional team of 24 auditors, serving as the primary point of contact to ensure clear communication, streamlined task delegation, and efficient end-to-end workflow management.
  • Coordinated between educators and the technical team, proactively addressing and resolving technical challenges to ensure the timely and smooth execution of video lesson audits.
  • Oversaw the auditing and quality assurance of 15+ hours of educational video content, ensuring compliance with defined quality standards in a fully remote setup.
  • Managed content development projects in the UPSC domain, driving the creation of high-quality materials across subjects such as Current Affairs, History, Geography, Polity, Public Administration, and International Relations.
  • Highlights:
  • Led a remote team of 24 auditors and coordinated with educators and tech teams to ensure seamless video content audits and issue resolution.
  • Managed UPSC content projects across multiple subjects, ensuring quality, accuracy, and stakeholder collaboration for impactful educational delivery.
Content DevelopmentQuality AssuranceTeam CoordinationContent ManagementProject Management

Education

Biju Patnaik University of Technology, Odisha

Bachelor of Technology - BTech — Electronic and Telecommunication

Jun 2014May 2018

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