Vikram Goyal

Senior Product Manager

Gurugram, Haryana, India9 yrs 9 mos experience

Highly Stable

Key Highlights

5+ years of product management experience in SaaS.
Led initiatives improving customer retention by 20%.
Developed scalable AdTech products driving significant revenue.

Stackforce AI infers this person is a SaaS and AdTech product manager with extensive experience in customer engagement and retention.

Contact

Skills

Core Skills

Product StrategyProduct ManagementCustomer RetentionProduct DevelopmentCustomer Feedback ManagementProduct DesignMerchant AcquisitionAdtech DevelopmentCross-functional CollaborationFull Stack Development

Other Skills

AlgorithmsCC++HTMLMathematicaNode.jsPHPRecruitingRedisSQL

About

I currently work as a senior PM at Level AI. I have 5+ years of product experience - 4+ years in the B2B SaaS space (customer intelligence, virtual events, webinar platform) and 1 year in the B2C space (discovery and savings platform for shoppers) Prior to this, I worked as a senior software engineer at Media.net (Directi group) for 3 years where I build multiple AdTech products - one click display Ad, exit interstitial, related articles. Outside of work, I love writing, teaching and mentoring.

Experience

Level ai

Senior Product Manager

Sep 2024 – Present · 1 yr 6 mos · Delhi, India · Hybrid

Leading two product lines for Level AI - Screen Monitoring and Virtual Agent (Chatbot)
Responsible for defining the product strategy and crafting the product roadmap through market and customer research
Work closely with the design, engineering, QA and marketing team to build the features identified in the product roadmap and take them to our customers

Product StrategyProduct Management

Airmeet

3 roles

Principal Product Manager

Jul 2024 – Sep 2024 · 2 mos · Remote

Senior Product Manager

Jul 2022 – Jul 2024 · 2 yrs · Remote

Responsible for ideating and building features to improve the customer retention and improve repeat usage of the product for our identified target segment.
Led a team of 2 product managers to prepare and execute the product roadmap for the event organiser experience
Aligned the executive leadership on the biggest user problems and key product features to prioritize
Improved organiser NPS by 20% through enhancements around speaker experience and event management.

Customer RetentionProduct Management

Product Manager

Apr 2020 – Jun 2022 · 2 yrs 2 mos · Remote

Enabled sales led growth by unlocking enterprise deals collectively worth over $200k: Led end-end development of marquee features like email & landing page customization, live streaming, breakouts, polls
Managed the 15 member team comprising designers, engineers, and testers: Handled the sprint planning& resource allocation
Set up a semi-automated Customer Feedback Management System to identify customer challenges and guide the product roadmap
Spearheaded customer research efforts by interviewing 200+ customers and documenting details: Generated rich insights around customer use cases, event calendar and feature requirements

Product DevelopmentCustomer Feedback Management

Magicpin (samast technologies)

Product Manager

May 2019 – Apr 2020 · 11 mos · Gurugram, Haryana, India

Designed suite of products to facilitate merchant success and acquisition at Magicpin, a hyperlocal discovery app.
conceptualized the field sales app to aid the field sales team in acquisition and upselling.
Developed AM Dashboard - a web-based tool for tracking of merchant deliverables.
Single point of contact for managing CBD - a backend system for determining the pricing of vouchers and cashbacks at merchant outlets

Product DesignMerchant Acquisition

Ameyo

Product Management Intern

Jan 2018 – Apr 2018 · 3 mos · Gurugram, Haryana, India

Conceptualized and led the product feedback exercise covering both internal stakeholders and 50+ customers across multiple countries.
Detailed market research, competition analysis and user stories for 3 new feature enhancements.

Directi

2 roles

Senior Platform Engineer

Promoted

Aug 2015 – Aug 2016 · 1 yr · Mumbai Metropolitan Region

Built from scratch the one click Ads product (using node.js) with a highly scalable event driven architecture. It can handles several thousand requests per second and helped drove up revenues substantially.
Helped transform ideas into fully functional products by working with cross functional teams involving developers, designers, product managers and database engineers.

AdTech DevelopmentCross-Functional Collaboration

Platform Engineer

Jun 2013 – Jul 2015 · 2 yrs 1 mo · Mumbai Metropolitan Region

Worked as a full stack developer. Maintained the backend code and handling client side rendering.
Built the new Ad product offerings such as Exit Interstitial, Related Article.

Full Stack Development