Simran Ahuja

Co-Founder

Mumbai, Maharashtra, India20 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in AI-driven customer experience strategies.
Proven track record of delivering impactful digital growth projects.
Skilled in bridging vision with execution in CX design.

Stackforce AI infers this person is a MarTech and eCommerce expert with a strong focus on AI-driven customer experience.

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Skills

Core Skills

Ai-first Cx LeadershipCustomer Journey DesignDigital Product ManagementEcommerce & Shopify Strategy

Other Skills

AI & Agentic PlatformsAI Product ManagementAI StrategyAgentic AIAgentic WorkflowsAgile MethodologiesArtificial Intelligence (AI)Artificial Intelligence for BusinessBehavioral AnalyticsBranding & IdentityBusiness AnalysisBusiness IntelligenceBusiness Process ImprovementBusiness StrategyBusiness Transformation

About

I’m a customer experience and digital growth technologist with nearly two decades of experience designing, building, and scaling journeys that drive results; from acquisition and conversion to retention and loyalty. My work sits at the intersection of AI strategy, GenAI solutions, agentic workflows, and data-driven growth. I specialize in integrating AI-powered automation, CRM, and journey design to help brands market, sell, and serve smarter. Turning every touchpoint into a competitive advantage. Where I bring unique value is in bridging vision with execution. I don’t just define journeys; I implement them end-to-end. From UI/UX and performance marketing to advanced CRM, personalization, and MarTech automation, I help brands boost conversion, improve CAC efficiency, and grow lifetime value. I have deep hands-on experience with the modern CX tech ecosystem: + AI & Agentic Platforms: GenAI, LLMs, AI bots, autonomous agents, and workflow orchestration + Omnichannel Automation: Email, WhatsApp, web, and conversational commerce + Data & Analytics: Behavior tracking, CRO, analytics, and actionable insights + Personalization & Retention: Lifecycle marketing, segmentation, and real-time triggers + eCommerce Stack: Shopify, Magento, automation, and growth ops As Co-Founder of Bolt, I lead cross-functional teams to connect silos, simplify complexity, and turn customer experience into a true engine of digital growth, delivering smarter journeys and measurable impact with every project.

Experience

Boltworks india

Co-Founder & Chief Customer Experience Technologist

Aug 2020 – Present · 5 yrs 7 mos · Mumbai, Maharashtra, India

Boltworks brings deep expertise in AI-first CX, eCommerce strategy, digital product management, UX/UI, MarTech integration, analytics, and agile delivery. We help brands transform digital journeys, unlock growth, and deliver measurable business outcomes.
Key Responsibilities:
+ Lead AI-first CX, journey design, and digital transformation projects for D2C, eCommerce, and consumer brands.
+ Architect GenAI and agentic AI workflows for automation and personalization.
+ Design, launch, and manage Shopify stores—UX/UI, CRO, app integration, and eCommTech automation.
+ Drive digital product management: product strategy, UX research, prototyping, validation, and rollout.
+ Orchestrate omnichannel interactions and nudge customers with the right message at the right time.
+ Champion customer analytics: qualitative research, behavioral analytics, and predictive modeling.
+ Specialize in CRO: remove friction, optimize paths to purchase, drive conversion.
+ Oversee MarTech, CRM, lifecycle marketing, and retention.
+ Lead cross-functional teams and manage multi-channel projects.
Key Achievements:
+ Delivered 30+ AI-powered CX, Shopify, MarTech, and growth projects for top brands.
+ Launched and scaled Shopify stores, optimizing design, experience, and automation.
+ Led digital product innovation and high-impact web/mobile launches.
+ Implemented robust MarTech and CXTech ecosystems for seamless engagement.
+ Increased conversion, retention, and CLTV with journey mapping and GenAI.
+ Enabled data-driven strategy with analytics and predictive insights.
Roles & Expertise:
AI-First CX Leadership | Customer Journey Design | eCommerce & Shopify Strategy | Digital Product Management | UX/UI Optimization | MarTech & CRM Architecture | GenAI, Automation & Agentic AI | CRO | Customer Insights & Analytics | Growth Marketing | Agile Program Management | Retention Marketing Strategies

AI & Agentic PlatformsOmnichannel AutomationData & AnalyticsPersonalization & RetentioneCommerce StackAI-First CX Leadership+2

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