Michelle Konerman

Head of Talent

Cincinnati, Ohio, United States27 yrs 2 mos experience

Highly StableAI Enabled

Key Highlights

Led global recruiting transformation at SurveyMonkey.
Expert in building high-performing recruitment teams.
Proven track record in data-driven talent acquisition.

Stackforce AI infers this person is a Talent Acquisition Leader in the SaaS industry.

Contact

Skills

Core Skills

Talent AcquisitionTeam LeadershipStrategic InitiativesOperational ExcellenceData AnalysisRecruitingHuman Resources

Other Skills

AI focusApplicant Tracking SystemsBenefits AdministrationBenefits NegotiationCall CentersCandidate assessmentCoachingCollaborationCollege RecruitingContinuous improvementCustomer ServiceDiversity hiringEmployee BenefitsEmployee RelationsFMLA

About

As the Global Head of Talent Acquisition at SurveyMonkey, I lead a high-performing team of recruiters and recruiting coordinators who support the business globally. My specialties include: -Team Leadership: Management, coaching, and developing talent. -Strategic Initiatives: Fostering innovation, continuous improvement, and change management. -Operational Excellence: Data analysis, project management, and research. -Relationship Building: Creating and maintaining strong, long-standing partnerships with hiring managers, finance, and HR business partners. -Talent Experience: Providing excellent experiences for both candidates and hiring managers. I thrive in fast-paced, challenging environments, proactively taking ownership of new challenges. My passion lies in building and scaling high-performing teams, using data to drive strategic decisions, and creating a world-class talent acquisition function.

Experience

Surveymonkey

3 roles

Director, Head of Global Recruiting

Promoted

Aug 2023 – Present · 2 yrs 7 mos

SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices.
Lead the global Recruiting team, which includes Recruiters, Recruiting Coordinators, and the Workplace Services team.
Support the transformation of the Recruiting team to be a data-driven and AI focused organization.

RecruitingTeam LeadershipData analysisAI focusTalent Acquisition

Director Recruiting & Sourcing - GTM, G&A, University Programs

Promoted

Aug 2022 – Aug 2023 · 1 yr

Senior leadership role responsible for developing and implementing recruitment strategies to attract top talent for GTM and G&A functions, as well as our university programs.
GTM: Responsible for developing and executing a recruitment strategy that aligns with the organization's overall GTM objectives. This includes identifying and attracting high-quality candidates for sales, marketing, customer success, and other GTM roles. Work closely with GTM leaders to understand their hiring needs and develop a talent acquisition plan that meets those needs.
G&A: Developing and executing a strategy to attract top talent for our support functions such as finance, legal, human resources, and operations that aligns with the organization's goals and objectives.
University Programs: Responsible for developing and executing a recruitment strategy that targets top university talent for the organization's internship and early career programs. Work closely with university relations teams to build relationships with target schools and identify top talent for the organization's programs.
Collaborate with key stakeholders across the organization to ensure that the recruitment strategy aligns with the organization's overall goals and objectives. Continuously monitor and evaluate the effectiveness of the talent acquisition program and make adjustments as necessary to ensure success.

Recruitment strategiesCollaborationTalent acquisition planTalent AcquisitionStrategic Initiatives

Sr. Manager, Recruiting - GTM: Sales/Post-Sales/Marketing

Sep 2019 – Aug 2022 · 2 yrs 11 mos

Own and build our strategy for our GTM recruiting team by anticipating business needs as we continue to grow our global recruiting team, scale our organization, and continue to expand internationally. Manage a team of Recruiters and a Team Lead supporting the growth of the Sales, Customer Operations, Customer Success, and Marketing teams across the Americas and EMEA.
Lead with a global mindset, coach to change, and develop Recruiters to meet their career goals. Help to define our overall talent acquisition strategies and work with all levels of the organization to fulfill our goals. Create and drive a talent acquisition strategy that supports a diverse workforce of top talent to help Momentive achieve its growth strategies.

GTM recruiting strategyTeam managementDiversity hiringTalent AcquisitionTeam Leadership

Liberty mutual insurance

6 roles

Recruiting Manager - Direct Response Center & Sales Associates

Sep 2016 – Aug 2019 · 2 yrs 11 mos

Managed a team of Recruiters & Sr. Recruiters responsible for filling positions in the Direct Response Center and Sales Associates. The Direct Response Center is an Inside Sales call center answering calls from prospective customers. Sales Associates assist the Sr Sales Reps with prospecting and increasing leads and book of business. Recruiters must source candidates and meet specific class deadlines to coincide with training. Current work includes creating new sourcing strategies to identify more passive talent in our 3 key locations: Plano, TX, Chandler, AZ & Orlando, FL along with strategizing to fill recently opened Remote positions and streamlining the selection process.

Recruitment managementSourcing strategiesTeam leadershipTalent AcquisitionTeam Leadership

Recruiting Manager - Field Distribution

Promoted

May 2015 – Sep 2016 · 1 yr 4 mos

Managed a team of recruiters performing full lifecycle recruitment to ensure that work standards and performance objectives are met. My team proactively, professionally, and continually sources to develop and maintain an effective pipeline and network of diverse sales candidates for US Consumer Markets Field Distribution. Strive to implement innovative recruiting strategies that align with business needs, while utilizing current resources to drive talent acquisition process. Participate in numerous continuous improvement initiatives and process changes to increase efficiency, output and the customer experience. Partner with senior management and HR managers to develop and evolve consistent/actionable plans to reach the business goals.

Full lifecycle recruitmentInnovative recruiting strategiesContinuous improvementTalent AcquisitionTeam Leadership

Senior Business Analyst

Sep 2014 – Apr 2015 · 7 mos

Senior Business Analyst for Personal Insurance Talent Acquisition.
Project work within the Talent Acquisition work consisting of data analysis, research, storyboarding and presenting the information to Management and Senior Leaders as needed. Collaborated with HR, Talent Management and Training organizations to ensure consistency across all groups.

Data analysisResearchPresentation skillsOperational Excellence

LMS (Liberty Management System) Coach

Promoted

Sep 2013 – Aug 2014 · 11 mos

12 month temporary project as operational and consultative support in the LMS project for both Campus and Experienced Recruiting.
Diagnostic work - Conducted interviews and observations to determine waste, bottlenecks and rework.
Design work - Collaborated with the business to create the management system which included Huddle Boards (visual management), Standard Work, Process Walks, Standard Calendar and Physical Space Review.
Implementation work - Facilitated training on LMS concepts and provided coaching and development on LMS practices.
Continuous Improvement work - After implementation, supported and coached the business to use the system as a whole in an environment seeking out continuous improvement.

Operational supportProcess designTraining facilitationOperational ExcellenceTeam Leadership

Recruiter

Promoted

Aug 2009 – Aug 2013 · 4 yrs

Full life-cycle corporate Recruiter/Consultant specializing in P&C Insurance Claims recruiting. Resume review, initial phone interviews, candidate consensus discussions with Hiring Managers, extend offers and update internal (H@L) recruiting system. Additional responsibilities include Special Project work including the implementation of Taleo.
Taleo Subject Matter Expert, including trainer for the Agency Markets HR and Recruiting teams.

Full lifecycle recruitingTaleo implementationCandidate assessmentTalent AcquisitionRecruiting

Recruiting Representative/Associate HR Rep/Senior HR Associate

Aug 2006 – Aug 2009 · 3 yrs

Started as HR support to the Director of HR and quickly moved into a role of full life-cycle recruiting for high volume, call center staff including management.

HR supportRecruitingHuman Resources

Butler county

Child Support Enforcement Agency - Customer Service/Audit Technician/Emancipation Clerk

Sep 1997 – Jul 2006 · 8 yrs 10 mos

Started as an entry level Emancipation Clerk and moved into a Finance/Audit role before ultimately reaching a Customer Service position. This was a Full Time position while working my way through Miami University as a Part Time college student.