Somya Kharya Dey — Operations Associate

Over 11 years of experience spanning Customer Experience Management, Digital Marketing, Business Consulting, Digital Transformation, Program Management and Project Delivery at Deloitte (USI) & TCS across multiple industries. Strong mix of Business, Technical & Relationship Management Skills. CX Consulting Exp. across Industries (Using leading CXM Solutions - Qualtrics, Medallia and Sprinklr): ● Consumer Electronics & Computer Hardware Implemented Customer Feedback Program for a leading manufacturer of consumer and commercial technology products which is empowering their employees around the world with Customer Insights and Workflows that drive action ● Retail Designed Voice of Customer program for world’s largest retailer that captures, analyzes and acts on associate signals to transform experiences across the Omni-Channel shopping journey to increase Customer Loyalty and improve Employee Retention and productivity ● Banking Built Tailored Reports (CX insights) for 20+ roles for a major Bank in the US which has helped to reduce cost to serve by identifying and fixing customer service issues, improved client retention and strengthen client relationships ● Oil & Gas Led global implementation for CX transformation for an Oil & Gas giant that caters to 15 countries and 8 languages, which helped to increase the NPS and Overall Customer Satisfaction substantially ● Telecom Redesigned Relationship CX Programs for Telecom giant in the UK which helped to Identify systemic drivers/barriers of upsell within 60 days of roll-out and helped to curb churn rate

Stackforce AI infers this person is a Customer Experience Management expert with a strong background in Digital Transformation across various industries.

Location: Bengaluru, Karnataka, India

Experience: 11 yrs 6 mos