Mar 2024 – Apr 2025 · 1 yr 1 mo · Gurugram, Haryana, India · On-site

Jun 2022 – Mar 2024 · 1 yr 9 mos · Gurugram, Haryana, India · On-site

• Team Management & Performance :
• 1) Led teams to consistently meet monthly targets and maintain 100% SLA compliance. 2) Managed key accounts, driving renewal, upselling, and cross-selling initiatives.
• 3) Efficient Process Management Oversaw multiple processes, meeting SLAs and improving efficiency.
• 3) Reduced bottlenecks through strategic enhancements.
• 4) Training & Quality Assurance Onboarded and trained new team members.
• 4) Conducted audits to ensure high call quality standards.
• 5) Lead Generation Onboarded doctors and leveraged relationships.
• 6) Stakeholder Collaboration Collaborated with division-level managers from various departments.
• 7)Coached employees to reduce process bottlenecks.

Sep 2017 – Jun 2022 · 4 yrs 9 mos

• Client Relationship Management: Building and maintaining strong relationships with key clients, understanding their needs, and addressing any concerns.
• Revenue Growth: Identifying upsell and cross-sell opportunities to increase revenue from existing accounts.
• Customer Satisfaction: Ensuring high levels of customer satisfaction by delivering on promises, resolving issues promptly, and providing excellent service.
• Strategic Planning: Developing account plans aligned with the company's goals and the client's needs, including setting targets for growth.
• Collaboration: Coordinating with internal teams (sales, marketing, product) to ensure smooth communication and execution of client initiatives.
• Performance Metrics: Tracking and analyzing key metrics such as revenue, customer retention, and client feedback to measure success.

Jul 2016 – Sep 2017 · 1 yr 2 mos

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their requirements.
• Ensure the correct services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.

Sep 2015 – Jul 2016 · 10 mos

• Manager day to day operations activities.

Jun 2015 – Sep 2015 · 3 mos

Mar 2014 – Jun 2015 · 1 yr 3 mos

• Akosha.com(Helpchat) is online consumer platform where we help the customer to get there complaint and query resolve.
• Job Description:-
• 1:-Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
• 2:-Understand customer needs and requirements
• 3:-Route qualified opportunities to the appropriate sales for further development and closure
• 4:-Close sales and achieve Monthly targets.
• 5:-Making 60-70 call per day.