Sep 2022 – Nov 2023 · 1 yr 2 mos · Chennai

• Responsible for managing Presales & Solution Consulting Selling for SaaS-based Solutions to large enterprises for the India, RSA & UAE regions across all verticals by undertaking relevant market research, formulating consultative selling approach, and helping account executives with technical presentations post customer needs analysis to meet customer goals
• Worked with client's leadership to understand customer business, identify gaps in current systems, technical objectives, product requirements, and further prepared & delivered technical custom demos for Intelligent Virtual Assistants (IVA) deployed on channels like WebSDK, WhatsApp, FBM, Instagram, GBM for product demo calls and solutioning calls. Custom demos contribute to over 15% of the total revenue generation
• Built and delivered end-to-end product walkthroughs, demonstrations, presentations, training, consultation, proposal reviews and sales support for various teams
• Assisted customers with the right omnichannel conversational intelligent virtual assistant (IVA) be it chat or voice, to ensure better ROI, improved customer experience and help attain business goals
• Conducted internal and external research to create playbook for the vertical of ecommerce, that entails the eCommerce Ecosystem, automating customer support using AI chatbots, success metrics of the chatbot, supported integrations, and success stories
• Part of the recruitment panel for account executive and manger roles

Jun 2021 – Oct 2022 · 1 yr 4 mos · Chennai, Tamil Nadu, India

• Worked closely with top executives in businesses of various sizes and industries from the ANZ, APAC and India market, to analyze, identify, and fine-tune their customer support engine
• Worked with sales/business development teams in the India, ANZ and APAC region to identify and qualify business opportunities, identify key customer technical objections, and convert prospects to customers
• Built and delivered compelling technical demonstrations of the Freshworks suite of products by articulating the value of Freshworks solutions to a variety of audiences
• Onboarded customers and helped them set up the system by conducting product training to impart best practices for effective customer support
• Contributed to product evolution by gathering feedback from the customers to identify product gaps and raising new feature requests with the product team

Jun 2020 – Jun 2021 · 1 yr · Greater Chennai Area

• Content development for marketing campaigns across diverse offerings (Splunk, Phantom, IBM Qradar)
• Campaign planning & strategy layout: emails, events, social media marketing
• Designing campaign templates - emails, webinars/seminars, invites, posters, social media infographics/flyers, website & brochure design support
• Complete governance of CRM & social media accounts
• Webinars: Planning, orchestration & co-hosting

Jun 2019 – Jun 2020 · 1 yr · Greater Chennai Area

• Advanced integration of customer data sources into Splunk Enterprise.
• Attracted businesses through presenting live demos, whiteboarding of Splunk applications
• Complete ownership of Project Management & Delivery for a global bank (Cloud service consulting project)
• Splunk support: Liaised with international clients for customer support (resolving customer queries/issues related to Splunk usage recommended best practices for further usage)
• Designed & Implemented a working model in Phantom (SOAR tool)
• Part of the recruitment panel for Tech. analysts (2019-2020 recruitment drive)

Jan 2019 – Jan 2019 · 0 mo · India

• Event Management & Coordinating with National and International investors for Tamil Nadu's Global Investors Meet

Jun 2017 – Jul 2017 · 1 mo · India

• Project based on Digital Image and Video Processing - Compilation using OpenCV. Speed tracking of objects based on raw video footages - Application on unmanned aerial vehicles that are used to capture footages of agriculture, mining and sports