Kaushiki Goel — Account Manager
💡 Customer-Centric | Data-Driven | Outcome-Oriented As a Customer Success professional with ~4 years of experience in SaaS, I specialize in turning client relationships into long-term partnerships. I work at the intersection of strategy, analytics, and empathy—aligning product capabilities with real-world business outcomes. I thrive on helping customers extract maximum value from technology through strategic onboarding, proactive engagement, and measurable success plans. Whether it's reducing churn, driving adoption, or uncovering upsell opportunities, I focus on impact over activity. 🔹 Proven track record in improving retention and NPS 🔹 Experienced in stakeholder management, from operators to executives 🔹 Passionate about leveraging data to drive customer outcomes 🔹 Domain exposure in Tech / Healthcare. Let’s connect if you're building customer-first cultures, platforms, or teams.
Stackforce AI infers this person is a Customer Success professional in the SaaS and Healthcare sectors.
Location: Bengaluru, Karnataka, India
Experience: 4 yrs 1 mo
Career Highlights
- Proven track record in improving retention and NPS
- Expert in stakeholder management across all levels
- Passionate about leveraging data for customer success
Work Experience
Rippling
Account Manager, SMB Renewals (8 mos)
CertifyOS
Customer Success Manager (2 yrs 6 mos)
the homework app
Business Development Representative (11 mos)
Education
Master of Business Administration - MBA at Liverpool John Moores University
Advance General Management Program at Institute of Management Technology, Ghaziabad
CA- Intermediate at The Institute of Chartered Accountants of India
Bachelor of Commerce - BCom at University of Allahabad
