André Sousa

Business Development Executive

Porto, Portugal19 yrs 6 mos experience
Highly Stable

Key Highlights

  • Over ten years of experience in business development and sales
  • Expertise in B2B and SMB growth strategies
  • Proven track record in reducing churn risks
Stackforce AI infers this person is a SaaS sales and account management expert with a strong focus on customer engagement.

Contact

Skills

Core Skills

Account ManagementCustomer EngagementSalesBusiness DevelopmentCorporate PartnershipsCustomer Service

Other Skills

AdvertisingCustomer SatisfactionEnterprise SoftwareInbound SalesManagementManagement CompaniesMarketingNew Business OpportunitiesOutbound SalesRelationship BuildingSaaS SalesSales GrowthSales StrategySales and MarketingSoftware Solutions

About

As a Self-Serve Account Manager at Discourse, I help customers grow and manage their online communities by driving upgrades, add-ons, and long-term success on our platform. My focus is on strengthening relationships, reducing churn risks, and building scalable outreach strategies that combine email, LinkedIn, and other creative channels. With more than ten years of experience in business development and sales across different industries, I’ve developed strong expertise in outbound and inbound sales, B2B and SMB growth, and account management. I enjoy turning customer insights into strategies that deliver both revenue growth and higher customer satisfaction. I’ve consistently gone beyond my formal responsibilities to improve processes and outcomes for both customers and my team. My background in sports education and coaching also helps me connect with diverse audiences, bring energy to collaboration, and approach challenges with a problem-solving mindset. I’m motivated by building strategies that scale, uncovering new opportunities, and helping both Discourse and its clients succeed.

Experience

Discourse

2 roles

Self-Serve Account Manager

Aug 2025Present · 7 mos · Remote

  • I manage a portfolio of high-potential self-serve accounts, helping customers maximize their communities on Discourse. My focus is on driving growth through upgrades and add-ons, reducing churn risk, and building scalable outreach processes across email, LinkedIn, and phone.
  • This role allows me to bridge sales and customer success while becoming a subject matter expert in self-serve growth and customer engagement.
Sales and MarketingAccount ManagementCustomer Engagement

Sales Development Representative

Dec 2022Aug 2025 · 2 yrs 8 mos · Remote

  • Discourse is the online home for your community. We make it easy to have meaningful conversations and collaborate anytime, anywhere.
  • Our software is a powerful community platform that enhances online communication by combining the power of long-form discussion with real-time chat. Our all-in-one platform includes moderation controls, custom user privileges, powerful reporting, and over 60 official plugins to make each Discourse site a unique experience.
Customer EngagementSales StrategyTechnology SalesCustomer SatisfactionRelationship BuildingSales+10

Samba digital

2 roles

Sports Account Manager & Media Buying

Jul 2022Dec 2022 · 5 mos

Customer EngagementRelationship BuildingMarketingSoftware SolutionsEnterprise SoftwareVirtualization+6

Platform Sales Manager

Sep 2021Dec 2022 · 1 yr 3 mos

  • Main role and responsabilities:
  • Seeking out sports & entertainment brands to sell our solutions for internationalization;
  • Finding new prospects and opportunities for our online platforms: Sports Translate & new influencer platform;
  • Organising demos and product presentations (online);
  • Implementing a complex and well-thought sales strategy;
  • Build strong relationships and overcome sales objections;
  • Identifying opportunities to close sales and generate new business;
  • Working to achieve set targets and KPI’s.
Customer EngagementRelationship BuildingMarketingSoftware SolutionsEnterprise SoftwareVirtualization+5

Games workshop ltd

New Business Developer

Dec 2020Aug 2021 · 8 mos · Nottingham, England, United Kingdom

  • At Games Workshop I was responsible for growing sales by finding new people & places to stock our line of products across the European Markets of Portugal and Spain.
  • I specialise in B2B and SMB sales cycles, helping small and medium business owners understand how Games Workshop can help them grow their own sales.
  • Main role and responsibilities:
  • Implementing a complex and well-thought sales strategy;
  • Cold calling independent retail outlets, and quickly attract their interest;
  • Asking the right questions to find out about their business and what is important for them;
  • Convincing them to stock and sell our products;
  • Build strong relationships and overcome sales objections;
  • Identifying opportunities to close sales and generate new business;
  • Generating my own leads;
  • Be responsible for making sure every new business opened is prepared for a long lasting relationship with Games Workshop;
  • Working to achieve set targets and KPI’s.
Customer EngagementRelationship BuildingEnterprise SoftwareTeamworkSalesBusiness Development

Sixt

Corporate Partnerships Manager

Aug 2017Mar 2020 · 2 yrs 7 mos · Porto Metropolitan Area

  • Working with the Head of Corporate Partnerships to spearhead the development of a new corporate partnerships strategy focused on the growth of the tourism industry in the area, as well as looking after existing business and growing the B2B portfolio.
  • Main role and responsibilities:
  • Ownership of rent-a-car corporate sales in the area of Porto and the North of Portugal;
  • Further develop local sales strategy, structures and processes;
  • Set up action plans to grow business and gain market share in Portugal including continuous monitoring;
  • Retain existing customer base including up-selling;
  • Establish good relationships with the most important client decision-makers as well as travel management companies;
  • Implementation of international customers.
Customer EngagementRelationship BuildingTeamworkCorporate PartnershipsSales

Nos sgps

New Business Developer

Jun 2014Jul 2017 · 3 yrs 1 mo · Porto Metropolitan Area

  • At NOS, I was expected to provide exceptional service to our prospective clients as well as meeting targets set by the Sales Director. I also worked closely with the Field Sales Team and Account Management team to follow up on any leads as well as building and creating my own new business relationships.
  • Main role and responsibilities:
  • Grow the B2B client base;
  • Provide a high-level professional service to all prospective clients;
  • Responsible for sourcing new business through a variety of channels;
  • Establishing new relationships and building a good client pipeline;
  • Attending any exhibitions/seminars where new business opportunities may develop;
  • Keeping up to date with our latest products and services.
Customer EngagementRelationship BuildingTeamworkSalesBusiness Development

Zon multimédia

Store Sales Manager

Oct 2011May 2014 · 2 yrs 7 mos · Porto Metropolitan Area

  • As a Store Sales Manager at ZON, my role was to be a high performing, self-motivated and engaged team member who was clear on what great in-store performance and customer service looks like.
  • Main role and responsibilities:
  • Being passionate about NOS' products, services and propositions and understanding what we offer as a business;
  • Working to and following the customer excellence framework;
  • Working to store targets - selling and discussing products, services and propositions;
  • Using in-store systems and working to processes;
  • Working with my team to take ownership of the store appearance.
Customer EngagementRelationship BuildingSalesStore ManagementManagementTeamwork+1

Various schools and clubs or associations

Trainee Teacher, Weight Training Coach, Swimming Teacher, Fitness for the Elderly Teacher

Sep 2004Jul 2010 · 5 yrs 10 mos · Porto, Portugal

  • Responsible for implementing the required program for the specific courses;
  • Planning each class or training according to the specific objectives;
  • Adapting every exercise in order to be compatible with the class or class attendants;
  • Preparing class or lesson materials according to requirements or infrastructural conditions;
  • Communicating with parents or tutors regarding behavioural or evolutionary questions.
Relationship BuildingManagementTeamwork

Nd santa joana, cpn, fc infesta, académico fc

Handball Coach

Jun 2004Jul 2010 · 6 yrs 1 mo · Porto, Portugal

  • Responsible for managing parents, athletes and clubs’ expectations;
  • Planning every season according to the club’s objectives as well as adapting and choosing methods compatible with my teams’ ages;
  • Setting a yearly objective plan, in terms of results as well as individual evolution;
  • Preparing a weekly training schedule according to materials and space availability;
  • Execute individual anthropometric assessments at the beginning and the end of every season.
Relationship Building

Education

Universidade da Maia - UMAIA

Bachelor's degree — Physical Education and Sport

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