Jan 2020 – Jan 2023 · 3 yrs

• About CRED: A fintech startup(India), recognized for offering premium services to credit card users, enabling rewards for timely payments, and fostering financial inclusion. CRED has rapidly grown to become one of India's most innovative fintech platforms, valued at over $6B.
• Strategic advisor to the CEO, influenced organizational priorities, operating goals, and budgets. Led company-wide goal-setting (OKRs) and financial planning processes and managed a technical program management team to execute key strategic product and technology initiatives. Additionally, led internal products team, driving impactful outcomes during this period. These contributions spanned two periods at the company.

Jan 2013 – Jan 2022 · 9 yrs

• About Flipkart: Flipkart is India's leading e-commerce platform(often considered Amazon’s primary competitor in the country) with over 500 million users and a valuation of $37B+, revolutionizing the retail, logistics, and tech sectors,
• Played critical roles spanning strategy deployment & planning, program management, chief of staff to the CEO & chairman, customer experience and product management. These contributions spanned two periods at the company.
• Head - Strategy Deployment, Planning and Programs
• Led a cross-functional team of technical program managers, business program managers, and OKR specialists to drive strategy deployment and planning, managing a diverse set of initiatives ranging from product releases and tech scaling to infrastructure migrations and operational effectiveness.
• Chief of Staff to CEO & Chairman
• I established and led the “Office of the CEO,” defining its scope and creating a structure to enhance executive efficiency and effectiveness across the organization. Oversaw the Rhythm of Business (RoB), championed operational excellence, and contributed to core company cultural initiatives.
• Lead, Customer Experience (1 year)
• Responsible for overseeing Flipkart's Customer NPS, I defined the scope, strategy, execution framework and governance mechanisms across multiple functions, including product, engineering, business, customer support, supply chain, and pricing.
• Product Management Lead, Billion (Private Brand) (1 year)
• As the Product Management Lead for Flipkart’s Billion private brand, I defined the vision, strategy, and execution of technology-driven solutions to transform a traditionally offline, manual, and unorganized domain into a technology-powered, data-driven business. My focus was to leverage advanced technology and intelligence to optimize operations, enhance customer experience, and scale the brand.

Jan 2010 – Jan 2013 · 3 yrs

• Led a team of over 60 professionals in PMO, QA and technical product management. Successfully launched ePrint and scaled to 10M web connected printers in a year - a landmark product innovation for HP India.

Jan 2007 – Jan 2009 · 2 yrs · San Francisco Bay Area

• Led the delivery of Yodlee’s flagship online banking product, BillPay, serving 34 million users. Managed a cross-functional team of engineers, quality analysts, and product managers across the US and India. BillPay was a critical revenue driver, expected to generate 75% of the company’s revenue.

Jan 1997 – Jan 2006 · 9 yrs · Dearborn, Michigan, United States

• Engineering Manager
, Ford Motor Company (USA), Feb 1997 - Jan 2006
• Led a 15-member engineering team to launch and manage 9 releases of a B2B product. Initially joined as a consultant with Syntel before transitioning to a full-time role.

Jan 1995 – Jan 1996 · 1 yr · Madison, Wisconsin, United States

Jan 1994 – Jan 1995 · 1 yr · On-site