Rudra Mishra

Operations Associate

Kanpur, Uttar Pradesh, India2 yrs 6 mos experience

Highly Stable

Key Highlights

Maintained 90%+ CSAT during peak chaos.
Expert in organizing chaos and customer engagement.
Passionate about sustainability and community empowerment.

Stackforce AI infers this person is a Customer Success and Operations Specialist in the Sustainability sector.

Contact

Skills

Core Skills

Customer SuccessOperationsSalesCustomer Relationship ManagementContent DevelopmentMarketing

Other Skills

CommunicationShopifyCustomer SatisfactionOperations ManagementSales OperationsContent StrategyMedia ProductionPresentationsProblem SolvingCritical ThinkingCustomer Relationship Management (CRM)Administrative AssistanceTranzactKapture CrmAmazon Seller Central

About

I make sure things don't fall through the cracks. Currently working at Phool.co, handling customer success and operations. My work involves managing Blinkit operations pan-India, solving customer issues across calls/emails/social media, updating Shopify listings, and coordinating with multiple teams to keep everything running smoothly. I've learned to stay calm during Diwali chaos, maintain 90%+ CSAT even when things get messy, I also write product descriptions, manage vendor relationships, and handle basic Instagram management. What I'm good at: organizing chaos, following up relentlessly, talking to customers like real people, and making sure no one's left hanging. What I enjoy: fast-paced environments, cross-functional work, learning new tools, and roles where I can actually see the impact of my work.

Experience

Phool.co

Customer Success Associate

Sep 2023 – Present · 2 yrs 6 mos · Kanpur Nagar, Uttar Pradesh, India

The Ganges, which is virtually synonymous with Indian civilization, is dying. Pollution, over-extraction of water, and emaciated farm canals are killing the mighty river. At PHOOL we collect floral waste from the temples and mosques in Uttar Pradesh, thus preventing 7600 kg of waste flowers and 97 kg of toxic chemicals from getting into the river daily. The waste is handcrafted by rural women self-help groups into patented organic fertilizer and incense sticks via flower cycling. We plan to expand this movement by having a pan-India presence in the years to come.

CommunicationShopifyCustomer SuccessOperations

Lissun

Sales Intern

Jul 2023 – Sep 2023 · 2 mos · Kanpur, Uttar Pradesh, India · On-site

Lissun is the mental health Platform in India to provide end-to-end solution in mental and emotional health. Awareness, Acceptance, Anonymity, Access, Affordability, and Assurance are the values we cherish. Let's finally empower you with our mental wellness solutions

SalesSales OperationsCustomer Relationship Management

Collegetips.in

Summer Intern

Jun 2023 – Jul 2023 · 1 mo · Remote

CollegeTips.in:
India's Coolest Startup
We are India's fastest growing start-up whose only aim is to make students' life Easy and Happening. So far we've reached and influenced the lives of more than 25 lakhs students from 4000+ colleges in 1200+ cities with the help of 200+ members working as a team.

Content StrategyMedia ProductionContent DevelopmentMarketing