Surender Sharma

CEO

Mumbai, Maharashtra, India20 yrs 3 mos experience
Highly StableAI Enabled

Key Highlights

  • Proven track record in scaling enterprise revenue.
  • Expert in AI-led customer engagement solutions.
  • Strong experience in strategic partnerships and GTM execution.
Stackforce AI infers this person is a SaaS and MarTech expert with a strong focus on revenue growth and strategic partnerships.

Contact

Skills

Core Skills

CpaasGo-to-market StrategyEnterprise SalesGtm StrategyStrategic Account ManagementRevenue GrowthEntrepreneurshipDigital Strategy

Other Skills

Growth StrategyGenAIPartnership DevelopmentSalesforce CRMBusiness DevelopmentSales OperationsPartnership ManagementBFSI SalesVideo Engagement SolutionsTeam LeadershipRFP ManagementBusiness AnalysisManagementKey Account ManagementProduct Development

About

I am a Revenue & Growth Leader with nearly two decades of experience building and scaling enterprise businesses across SaaS, AI-driven CX platforms, and digital communication ecosystems. My focus is helping organizations build predictable revenue engines by combining enterprise sales strategy, strong GTM execution, strategic partnerships, and AI-led automation. My recent experience was as a Chief Growth Officer at Equence Technologies, where I led revenue strategy, GTM expansion, and partnership-led growth for CPaaS and AI-driven enterprise communication platforms. Over the years, I have built multi-million-dollar enterprise pipelines, closed complex strategic deals, and led cross-functional teams across Sales, Marketing, and Customer Success to drive scalable growth. As a Founder-turned-CXO, I bring a unique blend of entrepreneurial thinking and enterprise execution, with strong experience in P&L ownership, GTM design, revenue scaling, and digital transformation initiatives across BFSI and large enterprise environments. I have also led the commercialization of AI-powered customer engagement platforms including Conversational Chatbots and Voicebots, helping enterprises modernize customer interactions across digital channels. My experience spans enterprise communication platforms, marketing automation ecosystems,, Payment Aggregators, EMI affordability segment and cloud-based solutions, with exposure to deployments across **Amazon Web Services, Microsoft Azure, and Google Cloud environments. I also bring deep familiarity with enterprise compliance and regulatory frameworks, including telecom regulations governed by the Telecom Regulatory Authority of India and evolving data privacy requirements under the Digital Personal Data Protection Act, 2023. I enjoy working at the intersection of technology, revenue strategy, and innovation, helping companies scale from early-stage growth to enterprise-grade revenue operations. Core Expertise • Enterprise & Platform Sales – CPaaS, SMS, RCS, WhatsApp, Voice, Conversational AI • SaaS & GTM Strategy – Revenue scaling, enterprise deal strategy, partner ecosystems • AI-led Customer Engagement – Chatbots, Voicebots, automated CX platforms • Marketing Automation & CRM – Salesforce, WebEngage, LeadSquared • Strategic Partnerships – Telcos, SIs, GSIs, payment ecosystem integrations I’m particularly interested in collaborating with AI-first SaaS companies, enterprise technology platforms, and high-growth startups looking to scale revenue through strategic GTM leadership and enterprise sales excellence.

Experience

Equence technologies pvt ltd

Chief Growth Officer

Oct 2024Feb 2026 · 1 yr 4 mos · Mumbai · On-site

  • Products / Solutions / Platforms - SMS, RCS, Email, Voice, WhatsApp, Chatbots, Voicebots, Conversational AI, IVR, VMN, Call Centre Solution, Truecaller, Equify (Middleware Platform deployable On-Prem, Cloud and Hybird).
  • As Chief Growth Officer at Equence Technologies, I lead enterprise expansion for CPaaS and GenAI-driven communication platforms, driving market penetration and strengthening customer engagement.
  • Drive market expansion and partnership-led growth initiatives to increase market share.
  • Scaling Sales, Marketing, Pre-Sales, and Customer Success functions to improve operational efficiency.
  • Building a strong ARR pipeline.
  • Acquired 43 New Logos in 3 Quarters.
  • 36 Existing New Service Sales in 3 Quarters.
  • Active participant in product launches, GTM strategies, and multi-channel marketing initiatives to enhance product visibility.
  • Expanding product portfolio with Chatbots, Voicebots, and Equify, a middleware solution for seamless multi-channel communications.
  • Coordinate and manage the Info-sec Assessments from BFSI clients and their assigned 3rd parties.
  • Skills:
  • Growth Strategy, CPaaS, GenAI, Go-to-Market Strategy, Partnership Development
Growth StrategyCPaaSGenAIGo-to-Market StrategyPartnership DevelopmentSalesforce CRM+1

Vspagy

Senior Vice President of Sales

Sep 2022Sep 2024 · 2 yrs · Mumbai · Hybrid

  • Products / Solutions / Platforms - Personalised Interactive Content Strategy across Marketing Communications and Customer Touch Pints - PIV's (Personalised Interactive Videos, Images, GIF's, Emailer's, Content Management System, Campaign Management, Video Shootings for Brands.
  • As SVP - Sales at VSPAGY, I led enterprise business development, managed agency partnerships, and drove adoption of video engagement solutions.
  • Led enterprise business initiatives, securing significant agency partnerships and expanding the client base.
  • Closed large BFSI and consumer brand deals to enhance the company's portfolio and revenue.
  • Doubled the sales pipeline through improved GTM strategies, enhancing market penetration.
  • Delivered customized, on-premise solutions for India's largest private bank, showcasing technical capabilities.
  • Improved operational efficiency by implementing new processes and KPI frameworks, driving measurable performance improvements.
  • Enterprise Sales, Partnership Management, GTM Strategy, BFSI Sales, Video Engagement Solutions
Enterprise SalesPartnership ManagementGTM StrategyBFSI SalesVideo Engagement SolutionsSalesforce CRM

Sinch

3 roles

AVP- Enterprise Sales

Promoted

Nov 2020Jun 2022 · 1 yr 7 mos

  • As AVP – Enterprise Sales at Sinch, I drove revenue growth and strategic account expansion across BFSI, Retail, and e-commerce sectors. Managed teams and delivered tailored solutions to key clients.
  • Achieved significant revenue growth across BFSI, Retail, and e-commerce sectors.
  • Maintained strong gross profit margins in competitive markets, ensuring profitability.
  • Led initiatives for cross-selling and upselling, resulting in strategic account expansion.
  • Managed complex RFP/tender cycles, securing key contracts and partnerships.
  • Built and led high-performing zonal sales teams, driving consistent performance and achieving targets.
  • Enterprise Sales, BFSI Sales, Strategic Account Management, RFP Management, Team Leadership
Revenue GrowthStrategic Account ManagementTeam LeadershipBFSI SalesRFP Management

GM-Sales

Jun 2017Oct 2020 · 3 yrs 4 mos

Business AnalysisManagementSales OperationsTeam Leadership

Regional Head - South

Sep 2016May 2017 · 8 mos

  • Enhanced the footprints in Bangalore as a Region with excellent Funnel and increased Revenue.
  • Manage and grow Multiple Business Verticals - Dotcom, Banking, Finance and Govt & Others.
  • Key Accounts Acquisition & Management - Amazon, Byjus, NoBroker, Mubble, Redbus, Canara Bank, Exide Life Insurance, Quikr, Enstage to name a few.
  • Created Bangalore as a Gold Mine for the Company by acquiring premium clients with primary focus on Dotcom vertical.
  • Team Recruitment and Team Building activities.
  • Participate in Tenders.
  • Weekly and Monthly Review meetings with Sales Team.
  • Co-ordinate with Technical Team to understand the Technical concerns and improve knowledge to address the Clients pain points.
  • Participate and engage in Digital Events.
Business AnalysisManagementSales OperationsKey Account Management

Taam business services pvt ltd

Founder and CEO

Nov 2011Aug 2016 · 4 yrs 9 mos · Hyderabad Area, India

  • As Founder & CEO of TAAM Business Services Pvt. Ltd., I built and scaled a digital solutions provider, delivering innovative platforms and services across India.
  • Built digital platforms encompassing job portals, e-commerce solutions, search engines, and multiple applications.
  • Delivered solutions to over 500 clients and established reseller networks across India, significantly expanding market reach.
  • Achieved over 50 crore in SMS sales, 1 crore+ email deployments, and completed 200+ website projects, driving substantial revenue.
  • Defined and managed product strategy, sales operations, solution delivery, and revenue generation, ensuring cohesive business growth.
  • Developed and launched successful products, including an SMS-based Job application, a Dialer SMS platform for businesses, and clickezee.com, a local search engine.
  • Entrepreneurship, Digital Strategy, Product Development, Sales Management, Business Development
Business AnalysisManagementSales OperationsKey Account Management

Taam business solutions

Proprietor

Feb 2009Oct 2011 · 2 yrs 8 mos · Hyderabad, Telangana, India

  • As Proprietor of TAAM Business Services, I managed daily operations and developed strategies to enhance service offerings and expand market reach.
  • Managed day-to-day operations of a diverse service-based business to ensure smooth and efficient functioning.
  • Established strategic partnerships with local businesses, enhancing service offerings and expanding market penetration.
  • Developed and implemented effective business strategies, contributing to increased sales and improved profitability.
  • Identified and capitalized on new business opportunities, driving overall business growth and stability.
  • Business Management, Partnership Development, Business Strategy, Sales Management
EntrepreneurshipDigital StrategyProduct DevelopmentSales Management

Career break

Professional development

Aug 2007Jan 2009 · 1 yr 5 mos · Hyderabad, Telangana

  • Focused on exploring business opportunities and solutions for digital transformation in local businesses, along with consulting for promising startups and a commitment to self-learning and development.
  • Explored varied business opportunities and solutions to facilitate digital transformation for local businesses.
  • Consulted with promising startups, focusing on strategic growth and market entry strategies.
  • Focused on self-learning and personal development, enhancing capabilities in emerging technologies and business models.
  • Developed a strong understanding of the opportunities and challenges faced by local businesses in their digital transformation journey.
  • Business Strategy, Digital Transformation, Consulting, Opportunity Assessment
Business ManagementPartnership DevelopmentSales Management

Just dial pvt ltd, hyderabad

Branch Manager

Jan 2007Jul 2007 · 6 mos · Hyderabad, Telangana, India · On-site

  • As Branch Manager at Justdial Pvt Ltd, I launched and managed a new project/division focused on lead generation and business development within a dynamic marketplace.
  • Launched a new project/division, 'JD LIST,' to expand Justdial's service offerings.
  • Recruited and trained an inbound (10) and outbound marketing team (40), enhancing team capabilities.
  • Coordinated with other branch managers across India to align strategies and optimize performance and service delivery.
  • Team Leadership, Recruitment, Training, Project Management, Business Development
Business StrategyDigital TransformationConsulting

Eurodrug labs india, hyderabad

Marketing Services Manager

Jul 2006Jan 2007 · 6 mos · Hyderabad, Telangana, India · On-site

  • As Marketing Services Manager at Eurodrug Labs India, I developed and implemented marketing strategies to enhance product visibility and brand awareness in the pharmaceutical sector.
  • Developed and implemented marketing strategies, enhancing product visibility and brand awareness in the pharmaceutical sector.
  • Launched three first-time molecules in India, significantly expanding the company's product portfolio.
  • Coordinated promotional campaigns to support sales and brand awareness initiatives, driving market penetration.
  • Trained marketing executives of MARS Laboratories for the launch of 'First Time Molecule in India'—Doxofylline.
  • Initiated and coordinated clinical trials (Metadoxine) across India in 13 centers, contributing to scientific validation and marketing support.
  • Pharmaceutical Marketing, Brand Management, Clinical Trials, Market Research, Product Launch
Team LeadershipRecruitmentBusiness Development

Uni-sankyo india ltd

Product Manager

Nov 2005Jul 2006 · 8 mos · Hyderabad, Telangana, India · On-site

  • As Product Manager at Uni-Sankyo India Ltd, I focused on developing and maintaining product documentation, guiding product development, and managing product launches and brand initiatives.
  • Developed and maintained comprehensive product documentation for internal use, ensuring product knowledge and consistency.
  • Developed product roadmaps to help guide the development of new products, aligning with market needs and business strategy.
  • Managed new product launches and brand management initiatives, enhancing market presence and customer engagement.
  • Coordinated clinical trials, conducted market analysis, and provided product training to enhance product performance and sales effectiveness.
  • Product Management, Product Development, Market Analysis, Clinical Trials, Brand Management
Pharmaceutical MarketingBrand ManagementMarket Research

Usv private limited

Marketing Officer

Jul 2001May 2002 · 10 mos · Nagpur Area, India · On-site

  • As Marketing Officer at USV Pvt Ltd, I contributed to market surveys, product updates, and relationship management with key clients.
  • Conducted thorough market surveys, providing critical insights for product positioning and sales strategies.
  • Delivered sales targets through strategic fieldwork and disciplined execution.
  • Developed profitable relationships with core customers in the assigned territory, ensuring customer satisfaction and loyalty.
  • Organized Continuous Medical Education (CME) programs for doctors, enhancing product knowledge and professional development.
  • Arranged diabetic and general check-up camps and patient awareness programs, promoting health awareness.
  • Market Research, Pharmaceutical Sales, Customer Relationship Management, Event Planning, Healthcare Marketing
Product ManagementMarket AnalysisBrand Management

Education

NALSAR University

PG Diploma — Patents Law

Jan 2006Jan 2007

LSEC, London

PG Diploma in Project Management

Feb 2004Mar 2005

LSEC, London

MBA — Advertising and Marketing

Jan 2003Jan 2004

Nagpur College of Pharmacy

B — Pharmacy

Jan 1996Jan 2001

S.N.Institute of Pharmacy

D — Pharmacy

Jan 1994Jan 1996

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