Aug 2021 – Jul 2022 · 11 mos · Remote

• Met or exceeded MBO’s and sales quota targets 9 out of 11 months on the outbound sales team
• Consistently demonstrated expert product knowledge and best practices in using values-based selling techniques which resulted in a career advancement less than 1 year after hire

Jul 2021 – Jun 2025 · 3 yrs 11 mos · Remote

• Developed strategy, training and ongoing pre-sales support for various Partner Channels, enabling 350+ sales reps to sell the Bentobox platform resulting in $250k in new revenue in 2023
• Created, managed, and delivered a new hire onboarding program resulting in 40% decrease in time to first deal and achieving a 2 month shorter ramp time (2 months instead of 4 months)
• Developed and executed comprehensive sales enablement strategies, including custom sales plays, playbooks, designed learning content, and establishment of a new onboarding program
• Participated in Richardson Consultative Inside Sales training with the sales org and developed a strategy for reinforcement and adoption tracking
• Participated in Richardson Sprint Coaching training with sales leadership and developed and implemented a coaching strategy, process, and templates
• Collaborate cross-functionally with teams including marketing, product, customer success, sales leadership, and sales operations to ensure seamless alignment and support for initiatives and GTM launches
• Assessed core competencies and created a sales competency map/framework that resulted in 3 new competencies learned and a 60% increase in competency growth
• Managed and created content within the Learning Management Systems, Lessonly, Rise, and Xchange, and implemented a content governance process
• Developed a range of compelling sales collateral, including internal job aids, customer facing sales sheets, help guides, and bite sized learning videos

Apr 2020 – Aug 2021 · 1 yr 4 mos · New York, United States · On-site

• Managed a team of 12 customer services agents in NYC and 4 agents in Los Angeles, overseeing order processing, refill management, and exceptional customer service delivery to clients and their pets
• Developed and implemented a comprehensive new hire training program and handbook, leveraging Lessonly to streamline training and accelerate new hire onboarding.
• Enhanced agent proficiency and up-skilling through call shadowing and scenario-based training, increasing rep confidence
• Demonstrated exceptional problem solving skills in a high pressure environment
• Fostered collaboration with the Head of Pharmacy to improve interdepartmental
• communications and workflows to enhance fulfillments time and optimize daily
• operations
• Effectively managed challenges during the COVID-19 pandemic, navigating in
• office operations, logistics disruptions, and prioritizing employee well-being

Sep 2019 – Mar 2020 · 6 mos · Los Angeles, California, United States

• Responsible for business to business sales to support company growth. Execute marketing materials and plans. Built a successful account management program to reduce churn. Helped implement CRM. Showed success in Los Angeles and relocated to Brooklyn to grow the east coast market.

Mar 2019 – Aug 2019 · 5 mos · Los Angeles Metropolitan Area

• Tenzo Tea is on a mission to create a better world by sharing the healthiest energy on the planet by creating valuable wholesale customer relationships, providing excellent account management, creatively impacting the consumer, and being the matcha experts in the market.
• Responsibilities included current and new customer relations to expose brand and generate sales. Planned and executed numerous events and sponsorships.

Apr 2018 – Feb 2019 · 10 mos · Venice, California

• Oversee all management responsibilities to successfully operate a retail location. Responsibilities include hiring and training a strong team, inventory management and daily ordering, daily operational procedures and checklists, community engagement and support, and financials and goal setting.

Dec 2016 – Apr 2018 · 1 yr 4 mos · Los Angeles Metropolitan Area

• Responsible for maintaining and improving coffee program at all US based accounts, fielding and scheduling equipment service, and fulfilling product orders. Routinely designed new coffee programs for boutique hotels, chef driven restaurants, and trendy cafes. Managed Barista Coffee College and conducted on-site training with accounts to ensure standards were being met. Organized and executed sponsorship events and annual trade shows. Maintained daily operations in corporate office. Built and maintained relationships at the highest level with key accounts.