Shreya Pandey — Operations Associate
Customer Success & Operations Manager with 4+ years of experience across EdTech and service-led organisations, specialising in customer experience, escalation management, CRM optimisation and revenue retention. I have led high-volume customer operations, managed and coached teams of up to 18 members, and consistently delivered strong commercial and CX outcomes. My experience includes reducing escalations by over 60%, improving CSAT and NPS scores, and driving up to 40% revenue growth through renewals, upselling and structured customer engagement. I thrive in fast-paced environments where operational excellence, stakeholder collaboration and customer satisfaction are critical. I have partnered closely with product, tech, sales and marketing teams to streamline processes, build SOPs and improve end-to-end customer journeys. Currently based in Sydney, Australia, with full-time work rights (Subclass 482 – Dependent). Open to opportunities in Customer Success, Client Experience, Operations and Service Delivery roles.
Stackforce AI infers this person is a Customer Success Manager with expertise in EdTech and operational excellence.
Location: Bengaluru, Karnataka, India
Experience: 4 yrs 10 mos
Skills
- Customer Experience
- Operations Management
- Escalations Management
- Customer Retention
- Business Development
Career Highlights
- Reduced customer escalations by over 60%
- Drove 40% revenue growth through strategic engagement
- Managed and coached teams of up to 18 members
Work Experience
TerraTern
CX Manager (1 yr 4 mos)
IELTSMaterial.com
Deputy Manager (1 yr 8 mos)
Associate Operations Manager (1 yr 11 mos)
Education
Master of Business Administration - MBA at Lal Bahadur Shastri Group of Institutions
Bcom(hons) at LAL BAHADUR SHASTRI GIRLS COLLEGE OF MANAGEMENT, KURSI ROAD
