Sep 2023 – May 2024 · 8 mos

Jan 2022 – May 2024 · 2 yrs 4 mos

• I led the digital transformation of both Enterprise and Small & Medium Enterprises (SMEs) in the F&B sector across India, helping them transition from offline to digital. Our solutions cover end-to-end needs, including Front-end Commerce, Payment and Offers Integrations, Digital Catalogs, and Back-end Management with POS systems, Billing, Inventory Management, CRM, Loyalty Programs, and Delivery Integrations.
• In my role, I am responsible for driving business growth, strategy, and management for both Enterprise and Long-tail merchants. I oversee a large team focused on cross-selling, upselling, merchant success, and expanding Dotpe's presence across 60,000+ merchants on our platform.
• I directly manage revenue generation and am accountable for the P&L across multiple business categories. I also lead a dynamic organization structure, overseeing Regional and City Heads, Account Managers, Customer Success, Business Operations (both digital and on-ground), Product Development, Finance, Marketing, and POS implementation teams, ensuring alignment with company objectives and seamless execution across all verticals.

Oct 2020 – Dec 2021 · 1 yr 2 mos

Aug 2019 – Oct 2020 · 1 yr 2 mos · Gurugram, Haryana, India

• I joined PayU Payments as the Regional Head for North and East, and within six months, expanded my responsibilities to manage the North, East, and West regions for the Enterprise Business. In this role, I successfully managed large, strategic relationships across a wide range of industries, including:
• Education: NCERT, DPS, SRM University
• Telecom: Airtel, Vodafone
• Retail Aggregators: Amazon, Flipkart, Ajio, Nykaa, Myntra, Tata
• Insurance: Go Digit, PolicyBazaar, Apollo Munich, HDFC Ergo, Bajaj Allianz, ICICI Pru, Bharti AXA, Max Life Insurance, Tata AIG
• Food Aggregators: Zomato, Swiggy
• Government: CSC, Delhi Jal Board, various government treasuries
• Travel Aggregators: MakeMyTrip, GoIbibo, Cleartrip, Yatra, EaseMyTrip, Oyo Rooms, Fab Hotels
• Grocery Tech: BigBasket, Nature’s Basket
• EdTech: Byju’s, Vedantu, White Hat Junior
• I led the cross-selling of diverse payment solutions across the Indian payments landscape, including EMIs, No-Cost EMIs, Pay Later products, and various payment methods such as debit and credit cards, as well as international card transactions. I also drove product innovation and ideation, leading the launch and implementation of Merchant Lending solutions on the PayU platform.
• With my team, I directly managed a monthly GMV of over ₹4,000 crore across some of India's largest enterprise merchants. In addition to achieving business KPIs, I was responsible for driving high-margin revenue streams, such as international card MCP and MCC transactions, as well as Merchants' Cash Advances.

Dec 2015 – Jul 2019 · 3 yrs 7 mos

• Started my career with HDFC Bank in 2010 as Preferred relationship Manager and rose through the ranks to Relationship Banking head Managing Imperia Relationship banking in between that. I started with individual role and started handling team in 2015. In my last assignment as Banking professional I was responsible for managing a large team of Wealth managers with Managing deposits, Loans and investment AUM of around 1500+ cr as a team. I was driving Gross Income of around 20 crores per Annum through my team across products.

May 2010 – Nov 2015 · 5 yrs 6 mos