Preeti Adhikari ⚡️

Partnerships Manager

Gurugram, Haryana, India6 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven expertise in customer success management.
Strong background in B2B and B2C operations.
Skilled in executing brand marketing campaigns.

Stackforce AI infers this person is a SaaS Customer Success Manager with strong B2B and B2C expertise.

Contact

Skills

Core Skills

Customer Success ManagementPartnershipsSaas

Other Skills

ConsultationCommunicationB2BB2CBrand MarketingSoftware as a Service (SaaS)E-CommerceCustomer Service ManagementMicrosoft Power BICustomer Relationship Management (CRM)Executive Operations ManagementTurbo C++Core JavaContent writerCover page designer

About

Knowledge seeker & an independent and self-motivated professional with excellent research, time management & communication skills. Looking for opportunities to work in a challenging environment where I can grow as a professional by exercising my skill and contribute to the success of organization.

Experience

Aisensy

AGM- Partnership success

Jul 2022 – Present · 3 yrs 8 mos · Gurugram, Haryana, India · On-site

ConsultationCommunicationCustomer Success ManagementPartnerships

Mygate

3 roles

Associate Manager- Brand alliance(operations)

Promoted

Oct 2021 – Jun 2022 · 8 mos

Handling a portfolio of 200+ premium housing societies in Mumbai for B2B and B2C dynamics.
Associating with Brand executives and team stakeholders to scale up execution PAN India.
On boarding premium clients within a said timeline keeping in mind the requirements & understanding their pain points
Interacting with clients to understand their requirements and provide them a customized solution for the SaaS-based product.
Coordinating with relevant stakeholders under Tech and Product to resolve the issues faced by the clients within the TAT.
Meeting clients and pitching them new product features and upgrades via product demos and building relationships with them.
Up-selling and Cross-selling different product plans in SAAS.
Making client understand the UI and to analyze the updates & feedbacks.
Keeping the Track of the real-time implementation status of the accounts by extracting reports from available data.
Ensuring timely collection of payments over the subscription cycle.
Following up with the field operations team to manage the on-ground activities like device issues, troubleshooting, and training the society staff regarding the portal.
Executing Brand marketing campaigns along with activations in the community to create good brand engagement of brands via the platform.