Feb 2025 – Aug 2025 · 6 mos · San Francisco Bay Area · Hybrid

• Drove complex, multi-stakeholder sales cycles, ensuring alignment between client needs and Airbyte's solutions.
• Collaborated with sales engineers to deliver tailored demos and POCs, enhancing client engagement and satisfaction.
• Navigated compliance reviews (SOC2, GDPR) to streamline procurement processes, significantly reducing implementation timelines.

Jan 2024 – Present · 2 yrs 2 mos · Oakland, California, United States · Remote

• GTM/Product Strategy/ Sales Strategy
• Executive Coaching.

Jan 2024 – Feb 2025 · 1 yr 1 mo · San Francisco Bay Area · Remote

• Led strategic initiatives to transform data DNA, driving growth, cost optimization, and expansion.
• Achieved 165% of quota recognized as Spotlight AE for top deals in Q2, Q3, and Q4. Awarded Top Global New Sales AE Performance FY'24
• Successfully grew key install base account from $929,000 to $2.1M in less than 12 months.

Jun 2023 – Oct 2023 · 4 mos · EUROPE · Remote

• Cooking classes taken: 3.
• Toddler silly face contests won/lost: 2/10.
• Countries visited, 10.
• Weddings attended: 1.

Mar 2022 – Jun 2023 · 1 yr 3 mos

• Managed key accounts for large financial clients with over $20M in spending, exceeding quota by 461% and earning the title of Top AE in the Enterprise Fins Segment.
• Recognized as the Spotlight AE for Q3 and Q4, achieving Presidents Club status in 2022.

Mar 2021 – Mar 2022 · 1 yr

• Led a high-performing team at Twilio Inc. to exceed targets by 220% in 2021, while also achieving 112% of Incremental Business Quota.
• Implemented strategies to uplevel the team and drive individual contributor performance, resulting in a significant revenue increase.
• Collaborated cross-functionally to ensure the team's success and foster a culture of continuous improvement.

Jan 2020 – Mar 2022 · 2 yrs 2 mos

• Collaborated with key accounts in the Mid Market Segment to redefine their Customer Engagement strategy.
• Achieved Presidents Club 2020 with 143% of Quota, ranking 1st in the Strategic Mid Market Segment.
• Contributed to revenue growth and innovation at Twilio Inc. in the San Francisco Bay Area.

Jun 2018 – Jan 2020 · 1 yr 7 mos

• Managed customer accounts to enhance their communication strategies across various channels.
• Achieved 122% of quota, 2x Transformation Deal Award and ranking 4th in segment. Presidents Club 2019
• Collaborated with cross-functional teams to drive revenue growth and improve customer experience.
• Utilized strong communication and negotiation skills to build lasting client relationships.

Jan 2018 – Apr 2018 · 3 mos · South East Asia

• Backpacked through SE Asia visiting Thailand, Vietnam, Myanmar, and Cambodia to immerse in diverse cultures.
• Obtained Advanced Open Water and Night Diver PADI Certifications to enhance underwater skills.
• Learned varied styles of cooking SE Asian Cuisine to broaden culinary knowledge.

Aug 2016 – Nov 2017 · 1 yr 3 mos · San Francisco Bay Area

• Led a team of 6 Customer Success Managers, managing over 6MM+ in Enterprise ARR, and implemented a vertical-specific strategy resulting in an 86% QoQ renewal rate increase.
• Negotiated with C-level executives and developed strategic relationships with key customers such as SEGA, MZ, Uber, Morgan Stanley, and UBS.
• Revamped internal processes across the customer lifecycle, from pre-kickoff to churn, to drive efficiency and customer satisfaction.

Feb 2016 – Aug 2016 · 6 mos · San Francisco Bay Area

• Strengthened relationships with Top 20 key accounts, leading to increased customer satisfaction and retention.
• Managed renewals effectively, resulting in a high renewal rate and increased revenue for Sensor Tower.
• Developed and implemented a successful QBR process to enhance customer engagement and drive business growth.

Apr 2015 – Jan 2016 · 9 mos · San Francisco Bay Area

• Managed a book of 20+ clients including enterprise clients like Stubhub, LdProducts, Oracle, and Microsoft Dynamics. 95%+ renewal rate.
• Utilized strategic A/B testing of ad copy to drive incremental lift across Google Adwords and Bing.
• Partnered with Product Team to drive new features, consult, and provide product feedback.

May 2014 – Apr 2015 · 11 mos · San Mateo California

• Managed 22 remote testing teams to ensure successful project delivery, decrease defects, and increase product quality.
• Implemented Applause SaaS and crowdsourced testing solutions for customers like Yo!, Picmonic, and Rosetta Stone.
• Partnered with sales teams to develop strategic plans for customer success and growth.

Sep 2013 – Nov 2013 · 2 mos

• Utilized athenaclarity's cloud-based analytics service to provide customers with insightful business intelligence for healthcare data analysis.
• Collaborated with revenue cycle executives to leverage data for reducing denials, renegotiating contracts, and improving workflows.
• Demonstrated the ability to quickly extract and share data internally to drive strategic decision-making.

Jan 2013 – Aug 2013 · 7 mos

• Provided training and coaching to Inside Sales Agents to achieve monthly, quarterly, and annual goals.
• Developed training materials, led sessions, and created onboarding process for new hires.
• Collaborated with Force Management to implement Inside Sales specific Sales Training.
• Achieved team goals in Q2 and Q3.

Mar 2012 – Dec 2012 · 9 mos

• Developed relationships with medical practices in the Midwest, closing $410,000 in new business in 8 months.
• Conducted virtual and in-person presentations on cloud-based Revenue Cycle, EMR, and Patient Communication services.
• Collaborated with office managers and practice administrators to bring innovative cloud services to 1-5 doctor practices.

Mar 2010 – Mar 2012 · 2 yrs

• Successfully met 100% of meeting goals in 2011 and 2012 by leveraging partnerships, marketing collateral, events, and cold calling to nurture leads.
• Developed relationships with decision makers across small, large, and Enterprise segments.
• Booked meetings that resulted in significant customer acquisitions for Pinehurst Surgical ($1.2 million) and ProMedica ($2.5 million).

Jun 2009 – Dec 2009 · 6 mos

• Generated leads and converted them for the Engage iBus omnibus, driving growth for Invoke Solutions.
• Conducted qualitative and quantitative research to support client needs and optimize marketing strategies.
• Collaborated with cross-functional teams to develop innovative solutions for client engagement and retention.