Jul 2021 – Feb 2024 · 2 yrs 7 mos · Sunnyvale, California, United States · Hybrid

• At Walmart, I leverage my product management expertise to shape the Delivery-as-a-Service platform roadmap, designing scalable APIs and a self-service portal to onboard diverse retailers efficiently. I spearhead cross-functional alignment to streamline onboarding processes, unifying data structures across multiple platforms to enhance operational efficiency. My proficiency in data-driven decision-making drives the deployment of machine learning models to optimize delivery operations, improving service reliability and cost-effectiveness. Additionally, I lead the development of innovative customer recovery strategies, utilizing customer insights to refine processes and elevate overall customer satisfaction.

Dec 2020 – Jun 2021 · 6 mos · Los Angeles, California, United States

• Primary responsibility include setting the enterprise strategy for current and future modules of the application, creating vision and road map for the product and identification of revenue streams from those modules

Jun 2020 – Aug 2020 · 2 mos · Sunnyvale, California, United States

• Evaluating execution options to add analytics module to a SaaS product in collaboration with design, data and engineering team. Collected consumer insights and converted them to functional requirements by assessing the fit with product.

Jul 2016 – Jul 2019 · 3 yrs

• Working closely with end-user, I translated their business needs to technical product requirements, thus enabling me to act as a liaison between the customer and the engineering team.  I proactively used my analytical skills to to derive insights from consumer usage data identifying redundant products so that they can be replaced with or migrated to cloud solutions. Because I was on-site lead I was also responsible to grow my company’s account and hence often collaborated with sales and marketing team to identify add-on business opportunities.
• I won an organization-wide Hackathon aimed at implementing DevOps solution for deployments automation in software development lifecycle. The proposed solution reduced effort per iteration from 40 to 1 hour and was accepted by client and implemented.

Aug 2014 – Jul 2016 · 1 yr 11 mos

• Serving as content management systems SME, I designed and developed customizations to incorporate auditing reports in financial website, coordinated with business development team and devised efficiency improvement algorithms that increased efficiency 12 fold, and led a team of 6 to deliver a robust product that improvised code quality index by 50%; this accomplishment was instrumental in Mphasis winning three other prestigious projects.

Mar 2013 – Aug 2014 · 1 yr 5 mos · Pune Area, India

• At Synechron, I played a crucial role in driving the company's digital transformation by embracing a mobile-first strategy. I architected a multilingual website solution, facilitating seamless implementation across various platforms. My efforts in stakeholder engagement and agile management significantly contributed to the project's success and business continuity.

Jul 2010 – Feb 2013 · 2 yrs 7 mos · Gurgaon, India

• In my role at SapientNitro, I collaborated with various stakeholders to design and implement tools that improved efficiency for Unilever. I supported over 40 multi-lingual websites, ensuring successful go-lives and problem resolution. A key achievement was creating an automated tool that significantly reduced the need for content authors. Additionally, I trained 15 new recruits, enhancing our support processes.