Apr 2017 – Dec 2017 · 8 mos · Gurgaon, India

• Planning and Managing schedule of CEO and Co-founder of Mobikwik – Organize meetings, reviews and 1*1’s as required.
• Calendar Management
• Client and Visitor Management
• Organize Townhall and Reward & Recognition Ceremony
• Design certificates for R n R.
• Organize Events with PR Team
• Organize Travel, Visa and Forex.

Nov 2015 – Apr 2017 · 1 yr 5 mos · Noida Area, India

• Provide support to the entire Operations & Marketing Team of ABP News Network
• Follow the project/program brief.
• Work with other skill team members and external agencies (as required by the program) to complete programs as agreed with Program Owner.
• Interaction with Ad Agencies, Media Agencies, Market Research agencies
• Ensure Program Owner is kept appraised of progress vis-a-vis budgets and timelines. Make timely escalation and work towards an alternative solution in case of potential budget and time over-runs (or under-runs).
• Create Pitch presentation for clients.
• Event Management which includes execution of various ATL & BTL campaigns/activations.
• Celebrity Management
• Process all legal agreements and define deliverables of all media and creative agencies.
• Responsible for operational analysis for all events (On Air/ On ground) and ensure feedback is shared with respective vendors. Organize review meetings and follow up on action points.
• Handle Procurement
• Work on SAP in order to raise Purchase requisition for Marketing team @ PAN India Level
• Expense Claim & Tracker Management.
• MIS Reporting
• Inter – department co-ordination
• Store Management
• Vendor Management
• Attendance Management
• Calendar Management
• Travel Management
• Achievements :
• 1) Part of the core Marketing team responsible for the successful launch of ABP Asmita channel
• 2) Part of the core team responsible for ABP News Rebranding & Relaunch
• 3) Successfully managed on ground event - Jan Man Dhan @ ABP News. Managed large clients like Aditya Birla, Patanjali and Mobikwik.

Oct 2014 – Nov 2015 · 1 yr 1 mo · Gurgaon, India

• My role in Convergys consists of providing support in the following areas:
• Site Administration, Employee Engagement and Operational Governance
• Core Responsibilities:
• Calendar Management
• Client Visits
• Branding & Visual Management
• Employee Engagement
• Planning and Managing schedule – Organize meetings, reviews and 1*1’s as required.
• Organize Monthly & Quarterly Reward & Recognition Ceremony
• Manage procurement
• Work on Peoplesoft (Oracle ) tool to raise all Purchase Requisitions.
• Vendor Management
• Draft quarterly budgets & track expenses for Citi and Comcast Line of Business
• Raise Purchase Orders
• Organize Travel for the Senior Leadership Team & Clients
• Govern office supplies and ensure Quality & Maintenance

Aug 2008 – Aug 2009 · 1 yr · Gurgaon

• Responsibilities as an Advanced Resolution Expert :
• Interact with UK & Ireland Customers and solve various service related issues
• Handle post-system sale technical/non-technical issues and provide resolution.
• Trained on both laptop and desktop systems.
• Drive Sales - Brand Ambassador for Total Solutions
• Drive Customer Satisfaction and Resolution
• Responsible for making Outbound Calls and reduce Repeat Dispatch Rate
• Act as a mentor for the BQ Team Members and provide feedback to the respective RE ( Resolution Expert )
• Design Customer Raves and send it to the larger team
• Responsible for Visual Management for EMEA Line of Business

Jul 2007 – Feb 2014 · 6 yrs 7 mos · Gurgaon

• Key Responsibilities-
• Employee Engagement
• Branding & Visual Management
• Corporate Communication
• Grievances handling
• Manage procurement
• Raise Purchase Orders & Claims - Have experience in working on tools like Ariba and Concur
• Responsible for driving Customer First Culture
• Vendor Management
• Calendar Management
• Corporate Social Responsibility - Powering the Possible
• Responsible for PMS & Revenue Spiffs
• Interdepartmental Co-ordination
• Design certificates and trophies for Reward and Recognition
• Organize Quarterly Business Reviews

Dec 2006 – Jul 2007 · 7 mos · Gurgaon

• Responsible for interacting with the overseas clients and solve various service related issues.
• Act as a mentor to the team mates and provide floor support, do escalation audits and give feedback to the agents.
• Customer Satisfaction and Dis-satisfaction Analysis for the process
• Responsible for driving employee engagement program called "SPLASH"

Oct 2004 – Dec 2006 · 2 yrs 2 mos · Gurgaon

• Worked with an ISP process called Hughesnet.
• Solve Modem and Internet related issues.
• Organize Employee Engagement Activities for the team.